Location, amenities and convenience to attractions and food.

Bathroom was dirty. We a were asked if we would like a service, it was t performed. I asked about it again on the second day, same still not done. I went to get fresh linens, the were still in washer and dryer.HOWEVER, the manager graciously adjusted our bill and took responsibility. That spoke volumes to me that this location still had employees who weren’t afraid to be accountable.

Breakfast and Beds

Little older but nice

Good location, close to the falls. Most of the reception staff were friendly.

Air conditioning was VERY loud

small bathroom

Location and staff

No hot water at all in a cold day uff

The place was all I need for my trip

N/A

Very friendly staff. Nice continental breakfast. Room was clean and has been updated. Distance from Niagara Falls was not too far.

The bathroom is very small. Neighborhood is not the best.

Nothing, it was so bad I canceled and stayed at another hotel.

Upon arrival to the property, the person at the front desk was standing in the doorway, taking hits off a hand bong. Only after my family got out and headed into the office did he stop and go to the front desk. Then he laughed as he explained that our room wasn't available yet (it was after 5 pm, check-in was supposedly anytime after 3 pm). Then he waved us off and told us to go have dinner or something and come back later. So we went outside to sit and one of the small tables and let our kids (5 and 11) play at the playground. None of the umbrellas at the tables worked. After we sat down an unleashed guest's dog started running around and threatened my kids ‐ I had them stay on top of the playground equipment to stay out of it's reach. We ended up feeling so rattled and nervous about staying that we found another place to stay. It did not feel safe to stay there with my kids. I understand that recreational Marijuana is legal in New York. However, it is not appropriate to get high on the job any more than it would be acceptable for someone to get drunk at work. We canceled before we were checked in and given a room, so I don't know what the rooms are like.