Location and pool were great .

Friendly and helpful staff

Television size and channel selection. Tub wasn't as pictured.

Clean and the receptionist staff she was extremely helpful and nice

My mom is handicap and there just isn’t enough handicap parking to be close to the entrance

Staff's assertion that the amount collected by booking.com fell $2 short of covering the price. Ultimately they did not pursue collecting money from me.

Everything

The beds. They were too hard and not good for people who have arthritis in theirs hips

The evening manager Chris Z was excellent, attentive, helpful and lively.

a bit worn

Loud dogs loud all night

Loud dogs and very rude front desk attendees

Love it 😘😘😘

The staff was very helpful and made the stay even better.

Everything was wonderful. Customer service was excellent

Continue to provide this service. Nothing was fisliked.

location and staff

other guests were extremely loud as in hollering and banging on people’s doors

Family oriented and staff was super helpful and friendly.

The transition from the tile to the carpet was a fall hazard.

We didn't try the breakfast. Late sleepers ..lol

The room temperature was not pleasant. We couldn't change anything about the unit. Didn't turn on, off or up or down. Very restless night. Hot one minute throw off the covers, cold and had to cover up. This was repeated all night long. Can't rest like that.

Nothing really

We asked for queens and there was only 1 bed and it was a full/double definitely not a queen and definitely not 2 beds.

The staff was exceptional - very helpful to us, they worked very hard to accommodate our request for adjoining rooms. Good breakfast, easy in/out, close to a beautiful park along the river in Cherokee, everything was great.

the bed and pillows were very comfortable room was clean, could of done with a better coffee pot, bathroom was clean. breakfast was hot and plentiful, kitchen lady was very accommodating and friendly reception staff very nice and respectful.

unclear about the fee for the dog, pool was not heated nor clean, as advertised on the website, too noisy motorcycles right outside our room Erving up at night and early morning wasn’t acceptable gym was laughable only a treadmill and bike for the name of the hotel l expected it to be outstanding.

location

our first room smelled like smoke, the ladies at front moved us, we were not aware this is a pet friendly location.

I'll tell u in person if you really care!

counter boy!

it was clean and easy access

out side and inside were kind of ran down

location

breakfast set up was very small/crowded

The side door entry had no lock and anyone could walk in. The fire alarm went off twice at about 4 in the morning for no apparent reason. Staff told us that all the staff had been or still was sick. We paid way too much money for this.

The rooms and beds were clean and fresh.

Breakfast was adequate but not special in any way. The pool was out of order and the fire alarm was pulled in the middle of the night.