The staff at the front desk when we arrived was incredibly friendly and concerned we would be happy with our visit. Upon opening my door to the room I was assigned, there were no linens on the bed. I went back to the front desk and you were sold out but she gave me another room and said she would be going to the original room and making the bed herself since there was no housekeeping on duty. She was a really hard worker and continued to smile! Of course Mother Nature welcomed me with a major hurricane at 7AM, since I was on the top floor I went to the lobby. The hotel even lost power. She was still working and assured all who were in the lobby to stay calm and she made sure the coffee was plentiful. My kudos the the front desk staffer who worked very har and reminded calm and friendly.

When I entered my first assigned rooms the beds were not Ade and I noticed there was no mattress cover on one of them. Not good that were not made up! When the power went out and we needed to use the stairs, the emergency lights were not working and the stairway was dark. The lack of well trained housekeeping and maintenance is very concerning.

Pool was tooooooi cold for kids

Safe and clean

Every thing great

El servicio muy bueno, me encanto

Todo muy bien.

The concierge was friendly.

The night shift manager was awful. I don't know why this person has decided to go in hospitality business: dismissing and not caring. When at 1:30 in the morning I came downstairs to ask her about the outside loud noise, her response was: What noise? If it is not on our property, we cannot control it. When I pointed to the crew of workers (at 1:30 am washing the driveway, with a compressor making incredible noise, in a fast food restaurant just 300-400 feet away from the hotel), and said my only option would be to call the police, she said "go ahead". So, I ended up spending about 45 min outside waiting for the police who came and took care of the situation sending the workers home. Could the Fairfield hotel manager have done this (everyone who was not yet asleep in the hotel that night heard that noise)? Yes. Just like I did. Hotel room that had one king bed and a sleeper sofa was just terrible: small, uncomfortable and impossible to sit three people at the table. There was simply no room for three.

Staff at the front desk was kind.

I had to kill multiple cock roaches, bigger than a quarter, in my room. We arrived around midnight and saw them within the first hour. I left them there for housekeeping to see. We were very disappointed. Other than that, it was okay.

I could only enjoy one morning of breakfast and it was delicious. Was looking for bacon but the sausage patties were good.

Coffee maker in room was FILTHY!! The inside had not been descaled!! Just plain nasty!!

Breakfast was good, regular sugar needed for coffee

Cheaper prices🤣