Comfort Suites
3.4
Average(464 Reviews)Hotel in Alexandria, LA
4-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
The Comfort Suites hotel is conveniently located near Interstate 49 and Airbase Road, just outside the Alexandria International Airport.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
TV
Map of Alexandria, LA
Available Rooms
1 King
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Sofa
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
2 Queen
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Queen
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.4
Average(464 Reviews)100% verified reviews
3.4
Breakfast was hot and delicious. The pool was fantastic, room verrrry comfortable and clean and all of the staff was friendly, including desk clerks, maintenance workers and even the workers that were cleaning. HOWEVER, the general manager was not at the facility and despite multiple calls to her, she was not concerned that we were unable to get in our room.
The general manager, Dana Jackson didn’t come to the facility until the next morning around 6 at which time she unhurriedly went about trying to get the door open but was unsuccessful the first time and had asked my aunt, who just had a pacemaker implanted a week ago, to go up to the room with her for that wasted trip. Dana Jackson was very unfriendly and admitted to my aunt that the key needed to get us back into our room the previous night had been with her bf IN BATON ROUGE. They were unable to put us in another room until MUCH later, not even at the hotel next door. While we waited for 6 hours, I had to lay on the couch in the lobby bc I’d had surgery about 2 hours before we came back to our room. And I watched them turn away numerous people because the clerk had no way to activate room cards. Something the GM should have already taken care of before she left!
I honestly don’t know which was worse, Dana Jackson not being worried enough to do whatever it took to get our door open despite the medical emergency, or the fact that bc my aunt couldn’t get to her life-sustaining medications, we had to call an ambulance to take her to the hospital. When the paramedics got to the hotel, her sugar and blood pressure were so high that at first they couldn’t even get a reading. It’s so unfortunate because this is an excellent hotel with a lot of wonderful workers that really care about their customers. But I would NOT recommend you stay here as long as Dana Jackson is still in charge!’
3.4
It was easy to find.
One of the beds was pretty good, the other one however was awful. Not comfortable at all.
3.4
Extra linen’s. The staff could only the dirty sheets, there were no clean replacement blankets. The shower and sink would not drain. The staff tried to help as much as possible. Will definitely find another hotel when I stay in this area again. No discount on the payment nor did the day manager try to help with anything.
3.4
This should be cancelled
3.4
Nothing
Room was dirty beds are terrible
3.4
The room was very clean and the bed very comfortable!Enjoyed working out in fitness room and breakfast.
The pool was unable to be used.
3.4
it was a nice and quiet location off of the interstate, it came with a refrigerator and had tons of places to sit in the room including a couch and a cushioned bench. For the price this king room was booked for, it was fine for one night.
On arrival, we found that the front sliding doors were not working and had to manually be pulled back, elevator needed to be cleaned inside and out pretty bad, the water accent out front needed to be cleaned out as well.. it was so full of algae that it looked a little like grass growing in it at first glance. And the bathroom floors need to be cleaned really well. It is really hard to get the grout clean around those larger tiles.
3.4
the breakfast was good
elevator that works, room being cleaned each day, tv remote that works
3.4
The front desk person Alexis was very helpful and friendly. The location was great
The rooms need to be upgraded, and housekeeping needs more training. The room had roaches, and they were crawling on my children. The juice machine a portion of it was down, and no one tried to fix it. The other front desk worker was very rude and unpleasant and unprofessional. I have stayed at this property several times over the past few years, and the property has just gone down. There were several times there was no staff working the front desk and hotel was left unattended, and guests were left to fend for themselves. It was always a shortage of clean towels, and on the day of check-out, there were no front desk personnel, and we were told to leave the key, and we would be checked out when someone arrives. I would suggest the owner pop up more frequently to assure that her property is being cared for. I have no interest in staying at this property again.
3.4
Convenient
1st Well we had 5 people and 3 Towels etc.
2nd no soap! Was given 4 shampoo bottles.
3nd NO toilet paper in the whole hotel! I was given a small box of Kleenex and the attendant said the boss told them to use all the toilet paper they had first!!
4th they would not answer the desks phones!
I will not go back nor suggest.
3.4
The breakfast was decent
Upon check in the room we were assigned to had dirty sheets and leftover fast food trash. Was given a better room but housekeeping wasn't available due to Easter holiday towels and toilet paper was limited. Trash was overflowing by the entrance and sprinklers were nvr turned off saturating parking lot while it was raining.upon checkout keycards we're everywhere due to no one working front desk . Was told at 10 am hotel would be left unattended due to staff shortage. Would not recommend
3.4
breakfast included
the room had a bad odor
3.4
location
no WiFi, one staff person, not enough towels and was told no when ask for more. Side door was broken so it would not lock. Black out curtain made to not close so sheer curtain was the only thing to cover window (we were on bottom floor) so anyone could look in from outside. Beds sagged in middle.
3.4
It was good. Good biscuits and gravy. No coffee on 17th. Pot broken???
All was clean and pickup even with many using the breakfast area.
3.4
Breakfast was good...room was clean...
Had a room with king bed and sofa sleeper. NO blanket or comforter available for sofa sleeper. Was told basically they "barely" had extra sheets for it.
3.4
It was really nice and the rooms were very clean.
3.4
Price
Location not great
3.4
The staff was nice, the room was big and clean..An awesome way to end my birthday night. It made you feel like you at home.
3.4
I fell in love with the place as I pulled up I loved how beautiful and nice welcoming and fresh and clean all over the building plus the staff are very welcoming I really enjoyed the stay and ready for the next one THANKS EVERYONE
There's nothing there not to LOVE
3.4
large room, fairly clean
no wifi which made checking in very difficult. they also did not accept cash which we weren’t aware of so that was also an inconvenience
3.4
Great location, clean, friendly staff, comfy bed, large TV (with HBO!), breakfast was also good.
Need to update bathroom- caulking all cracked and yes- toilet seats need to be replaced...while clean- pay the $7 for a new one! 🤔
3.4
easy to get to off the hiway
all good
3.4
Nice building and rooms.
Nasty BREAKFAST!!! They were out of OJ, creamer, forks. There were no eggs, the sausage and bacon was under cooked. Also, no coffee pods in either of our two rooms.
3.4
it was very clean and quiet.
Few things missing, no Kleenex, only a couple towels, and keys had trouble. Signage not lit after dark and phones not working.
3.4
close to the interstate
lake of towels and room service
3.4
elevator broken, tub did not drain, no towels in room, non delivered to room as promised. had to go to desk to get. paint peeling off of wall
staff standing at exit doors talking and smoking
3.4
Night shift clerk. Nice size room. Breakfast and parking
The 1st room had dirty sheets and pillowcases they moved me to another room which had no towels And when I went to shower and brush my teeth in the morning there was no water. They had turned the water off with no notification and When I call the front desk clerk to ask them what was I supposed to do she just hung up on me. they should have waited until check out time
3.4
The water had a smell an tub an sink had brown stain
3.4
The rooms were extremely nice. Spacious and can actually sleep 4, with a sofa bed. The sheets weren’t as spot clean but that’s just poor judgment. Temperature perfect in the room. Bed was big & comfy. There’s a microwave, fridge, Keurig & safe in the room. The breakfast was good. I liked how there was a waffle station, and a variety of juices. They could’ve did without the powder eggs.
This is an extremely classy hotel. How was there only 1 elevator throughout the entire hotel. Also, I didn’t understand how the front desk was able to answer the phone to say they have no more towels. They were completely booked so some rooms didn’t get towels. Or like my room & my family’s room, some (like they had) get large towels, while we had 1 dingy face towel & 1 dingy hand towel. I actually took a video of it to add emphasis to it. My husband & I visit Pineville/Alexandria often because our son plays football for a local college. We actually chose Comfort Suites because of their reviews. Was a little disappointed!
3.4
Location, bed, breakfast & great staff
Didn't like the outside lights shining in our room, made it hard to sleep. Tried closing the window curtain, but it only closed 1/4 of the way.
FAQs
How much does this hotel cost compared to others in Alexandria?
The average price for a rental in Alexandria is $93 per night. This rental is $18 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Comfort Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Comfort Suites. Enjoy the water!
Is Comfort Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Comfort Suites?
We found 6 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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