Extended Stay America Suites - Chicago - Lombard - Oakbrook
About this hotel
This Extended Stay America - Chicago - Lombard - Oakbrook is located in Lombard and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk.
Amenities
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Family friendly
Map of Lombard, IL
Hotel in Lombard, IL
Reasons to book
Free cancellationFull refund if you change your mind
Great for pets
Includes essentialsPets allowed, Kitchen / Kitchenette, Air conditioner and more
$$$$
Reviews
2.2/5.0
Average(129 Reviews)
100% verified reviews
1.0
We left after 10 mins of our stay. We spotted roaches and bugs in the room almost immediately.
Roaches in the room
1.0
i did my reservation. nobody was at the from desk after 11 pm so I couldn’t check in. next morning the front desk guy just told me the reservation was canceled because the housekeeping didn’t show up, so it wasn’t any available room.
4.0
I like that the bathroom was roomy. I like area the location of the hotel.
It smelled like old people, the carpet looked dirty, there is a kitchen with no dishes, pots or pans, something was wrong with bathroom door knob it took me 5 minutes to get out so I got scared and thought about this place already looking sketchy and this was trap for human trafficking.
1.0
area restaurants near by
there was burn holes in my bedspreads and the bathroom wasn’t clean . we were not provided with kitchen utensils we were told that they were out of pots and pans
1.0
location
bathtub was full of hair .
1.0
It was poorly staffed, the staff had horrible customer service, the rooms could have been way cleaner, it was a terrible stay.
This was a terrible, disgusting, untenable stay. From the moment we checked in to the very last day we had absolutely horrible service. The first room we got was filthy, it had a dirty bed with hair in, the bathroom was gross and hadn't been cleaned and the towels had hair in them.
They switched our room right away but when we asked for more pillows we were refused this request. Furthermore any other things we needed for the room, we were told that we had to come down and get it ourselves. When we got fresh towels there was hair in them every time! The shower in the bathroom wasn't completely clean. Then on our last night there the pipe under the sink broke and water leaked everywhere. Management took over 40 minutes to come and fix the problem they had absolutely no urgency.
When we spoke to the manager about all of our issues, and asked to be compensated in some way she had a terrible attitude and told us that we weren't being held against our will and we could of checked out in any time. She wasn't apologetic or accommodating towards us at all. We will never stay at another extended stay again.
1.0
Absolutely Nothing. I didn’t even get to stay at the location due to the man that worked the desk the night we arrived. He wouldn’t let us check into our reservation even though we paid up front and in advance and also we did arrive before 12am which is their check in deadline’s.
Upon arrival I was treated horribly. The man that worked the overnight shift was so rude and very unprofessional and had no care or regards to the fact that we came in from another state and had nowhere to stay. We ended up having to go to another location through you guys, and it was also horrible. The first room they put us in was dirty, so they then placed us in another room and it had roaches.
1.0
Nothing. Worst experience ever.
The lack of communication with the guest. The specific room. I’d rate it 0 stars if possible.
10.0
Comfortability. Cleanliness. Family oriented.
1.0
nothin the employee would not open the door for us even tho we paid online and had reservations
very unprofessional
1.0
the location
that they don’t tell you that the chime bank card is not acceptable every person isn’t available to bank with some of the bigger banks
2.0
the trued to sale my room after I booked it
7.0
I did not partake in the breakfast.
It was a little too noisy for me. It started out quiet, then became too noisy. I know the staff has no control over the noise.
1.0
Nothing
front desk check in the room it smell i ask can someone make it smell better that never happens so had to use my own stuff then Saturday night walk in bathroom it was small bugs everywhere told staff and no one came to fix the problem
2.0
Location was fine. We left before breakfast.
Dead bugs in bathroom. Stained carpet. Stinky Smokey room. No garbage can.
1.0
nothing
they wouldn’t accept my chime bank debit card saying that it’s prepaid but all other hotels will take it
FAQs
How much does this hotel cost compared to others in Lombard?
The average price for a rental in Lombard is $135 per night. This rental is $69 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Suites - Chicago - Lombard - Oakbrook. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites - Chicago - Lombard - Oakbrook pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Extended Stay America Suites - Chicago - Lombard - Oakbrook?
We found 9 amenities for this rental. This includes air conditioner, pets allowed, kitchen / kitchenette, internet / wifi, and parking.
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