Burrstone Inn, Ascend Hotel Collection
4.1
Excellent(568 Reviews)Hotel in Utica, NY
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Burrstone Inn, Ascend Hotel Collection features a seasonal outdoor swimming pool, fitness centre, a restaurant and bar in Utica. With free WiFi, this 3-star hotel offers a 24-hour front desk and an ATM.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Utica, NY
Available Rooms
Standard King Room - Non-Smoking
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
King Room with Sofa Bed - Non-Smoking
1 King • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Room with Two Queen Beds - Non-Smoking
2 Queen • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room - Accessible/Non-Smoking
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Room with Tub and Sofa Bed - Accessible/Non-Smoking
1 Queen • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(568 Reviews)
100% verified reviews4.1
Nice to have Restaurant and Bar in the hotel.
Would be nice to change up the hot breakfast choices. Three days of eggs, potatoes and sausage gets a bit Is tiring.
4.1
The hotel was clean and comfortable, they allow pets and have a decent breakfast setup
It was a bit far from the highway and the breakfast could use some more healthy options such as yogurt and fresh fruit.
4.1
It is clean and no riff raff hanging around. The staff is very welcoming and attentive. John is an amazing employee I must say. Jennifer at the desk was friendly also. The hotel is spacious & relaxing. Great breakfast in the mornings! We look forward to keeping Burrstone as our “hideout” to relax when needed.
It’s all good.
4.1
Clean. Updated room. Friendly front desk. Great free breakfast.
Water pressure was terrible in room 207
4.1
Good. breakfast. Location was a little off the highway but not too bad.
The juke box in the restaurant was too loud. Seating in the restaurant could be a bit better (especially for older people)
4.1
Bien situe pour une nuit. Personnel sympa
Rien
4.1
Nice clean hotel. Breakfast is delicious
4.1
The room was really nice. Breakfast was great, and the staff is so friendly.
The air in the room was so dry due to the heat. Just not used to that.
4.1
clean , comfortable
a little expensive per night
4.1
Staff was friendly and accommodating, they made the booking process easy and we’re very accommodating of my dog.
The hotel seemed dirty and when I checked in they put me in a floor where the carpet was getting redone. I had my dog with me and I was skeptical to have her walk on it because I was worried about her getting one thing stuck in her paw. The inside of the elevator was dirty and the room didn’t seem like the pictures online. There is barely any lighting in the room so I had to use my phone light to brighten up spots.
4.1
Good location, good service.Clean room very comfortable beds.Would stay there again.
4.1
I wasn't expecting much from a three-star hotel, but check-in was easy, the room was more spacious than I expected, and it had thoughtful amenities like power sources next to the bed and a refrigerator. I was in Utica for the Boilermaker and, even though the breakfast bar had not yet opened, the staff left out grab and go food for us runners who had to get up early. I would stay there again in a heartbeat!
The only thing I didn't like was the price, but I cannot blame them for pricing what the market would bear during Boilermaker weekend.
4.1
I did not like anything about the property.
I didnt like anything about the property. Not only was our room not available on time. They made us wait 3 hours and our room was still not ready. They gave us a room which was not of value to what i paid for. That room smelled like wet cat. Then we got moved to another room which smelled like tobacco. The smoke alarm was hanging from the wall which exposed a huge hole which i have pictures of. We were told the rest of the hotel was fully booked and they cannot accommodate us anymore. We asked to speak to the general manager but the man up front named Jon said he was just maintenance and cant do anything. He stated Nicole who is front desk left early because the hotel was really packed and she got overwhelmed. So they left him there. He said he cant contact the general manager because he doesnt have her number. The next morning our clothes smelled like tobacco and my 1 year old daughter and 8 year old daughter had to sleep in that given we were 5 1/2 hours from home. The hotel room door didnt even close. Couldnt lock because the hinges were not even in tacked. I went downstairs to speak to a staff member and it happened to be Nicole. I explained the situation and she said she can get the door fixed but she cannot issue a refund since i booked through a third party. I called the third party and they were trying to get in contact with the hotel were staff stated they cant refund and that the general manager can do it. But she isnt in until Monday. I will be back home by Monday. I have called Saturday, Monday, and Tuesday regarding a refund. The general manager told the third party booking that they can issue 1 night refund. I asked for a full refund or atleast 3/4 of my refund because of the lack of accommodations and professionalism. She said no. Just 1 night. I would not recommend this hotel. My kids, my husband and myself will not be staying here again. The worst customer service and the worst accommodations and they didnt care for safety.
4.1
Clean breakfast area
4.1
Thanks
Price
4.1
Breakfast was very good.Location good.
4.1
I enjoyed my stay. Staff went out of their way to please. Will return again if needed!!!!
Nothing
4.1
There was virtually no water pressure (had to stand like 6" from the shower head). The rooms had a LOT of visible wear and tear (even a little run-down, I'd say) and in need of updating (for example, random powerstrip near the fridge was the only spot for plugging in devices without unplugging a lamp or something). The breakfast was decent but not great. For the money, this is not a great value.
4.1
location was great
having a house keeper leave early is not my problem
room was not ready
finally gave me a room that was ready but was the first room closest to the elevator
noise was an issue
4.1
This hotel in nice and the staff is very friendly 👌
I love how clean it is.
4.1
staff was very friendly and welcoming
could had better breakfast but it’s fine.
4.1
Breakfast was good on Saturday and Sunday but Monday morning the only hot item was waffles.
4.1
Great restaurant and bar… didn’t feel like you were at a hotel
4.1
Great bar/restaurant with a good breakfast and a large comfortable room. Bathroom is nice size.
Hallways were a little dirty.
4.1
Good breakfast
Barking dog the entire first night at this property. Multiple complaints from multiple guests.
Weed and an empty box of condoms found in my room upon arrival, I was with my niece, which was embarrassing due to her finding the condom box.
Rude front desk manager, whom had just shrugged her shoulders when my concerns were made to her.
4.1
Breakfast was ok, beer garden good, quiet, comfortable accommodations
We asked for new towels on day 2 of our 4 days 3 night stay by placing a tab on the door. We came back at end of day to find the tag gone but not towels. On day 3 we were under the impression that the housekeeping staff would do a full flip of the room as is stated in the welcome information we received at check in. That did not occur either. Very disappointing.
The shower switch from tub was half working. Half the water would go to tub faucet and half would go to shower head.
FAQs
How much does this hotel cost compared to others in Utica?
The average price for a rental in Utica is $135 per night. This rental is $63 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Burrstone Inn, Ascend Hotel Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Burrstone Inn, Ascend Hotel Collection. Enjoy the water!
Is Burrstone Inn, Ascend Hotel Collection pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Burrstone Inn, Ascend Hotel Collection?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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