the room and persentation is perfect. people are kind and helpful. it is an unexoected experiene for my family. thank god it was not the busy season.

The historic building and the charm of it. The free parking.

I can't understand how this hotel can be under the "luxury hotel" cathegory. No matter how many stars a hotel might be, in the end, it can only be as good as its employees are, and in this case, we believe it can't be considered a luxury hotel. I have never given a bad review, this is my first bad experience in a hotel. We were not treated as guests, not a smile, not a single kind word from the staff. Half an hour before the check out time, a member from the staff entered to our room without knocking on the door, despite having a sign in the door that said "DO NOT DISTURB". This had never happened to us before. Thank God we were just brushing our teeth! When we did the check out, we complained about this, but never heard any apologies from the recepcionist. Totally unnacceptable! We understand that we arrived before the check in time, but hotels usually let you leave your baggage or even let you know when the bedroom is ready so you can check in earlier. Not in this case. We returned after 3:00 pm to do the check in, but a wedding was being held that same afternoon, so staff was focused on that, and did not provide any explanations about how to access to our room (it was in another building) or other useful information that guests need to know about the amenities of the hotel. We were just given the cards to enter our room. I could continue by saying that the bed was not made properly, the fitted sheet did not cover the whole bed... (picture attached). We chose this hotel because it was my birthday and wanted a treat and to do something special. However, we were not able to enjoy any hotel amenities because of the wedding that was taking place that weekend. We were looking for this weekend for a long time and were very dissapointed with our stay.

The place was beautiful the staff was so friendly . I would love to come back and stay in the actual mansion next time.

That our room wasn't in the actual mansion but rather the mansion adjacent.

The bed was very comfortable, and the staff was generally nice. It's located in a great location in Pittsburgh, and it's very quiet overall. The breakfast options were okay; simply carafe coffee and fruits/muffins.

There were three major events (weddings) that occurred during our stay, and it essentially takes over the entire ground floor (lobby/bar area), making it awkward and slightly inappropriate to walk through. We only discovered a back staircase on the last night of our stay. Would have been nice to know this information before booking. The elevator does not go to the 3rd floor, only to the 2nd. We were warned by another guest that the elevator may stop between floors without warning (it happened to them). We were asked at the front desk, and signalled our desire for full service with housekeeping. This did not happen on the first day, we had to ask the 2nd day, and with this, they forgot to take the dirty towels. On the following days, they forgot to restock the supplies, left dirty towels, and did not take care to make the bed properly. We had to slam our door shut in order for the lock to catch. There are no 'do not disturb' signs in the rooms, and when I asked at the front desk, I received a very curt, 'We don't do that here.' The shower, at full, does not get hot. There was a very loud explosion on the last morning of our stay, which caused a power outage for 1.5 hours. This is not the fault of the hotel, though no one checked on us or called us, and no one referenced this event, which is very odd. The parking is fine and we always found a spot, though this is compromised when there is a major event onsite.

beautiful old mansion with big rooms and comfortable accommodations. love the lobby and lounge but unfortunately didn’t get to enjoy it because there was a wedding there that night.

it is right on 5th Avenue and it is. busy noisy road so you can hear the cars driving by at night… sounded like some were drag racing😞. There was a man sleeping in the lobby of the annex when we left in the morning… not sure if he was homeless or an employee???

Beautiful building, unique and inviting lounges with fire places, large rooms, great location.

It is so beautiful that a wedding reception during our stay kept us out of the beautiful main lounges.

the facility itself

bar closed because of wedding

It was very noisy due to roadwork all through the night.

I cancelled my stay they gave me a room third floor no elevator. 10 pm after long journey. my wife can not climb…

did no notifications … room in separate building no elevator!!!

We appreciated the complimentary coffee cups and goodies provided for our anniversary. That was a fun surprise upon arrival. The bathroom is a dream come true, and the bed was very comfortable!

Guest directly above were very loud on their feet until past 12am. Fan in room was broken and unable to be used. Very few TV channels for how much you pay for the room. It was not the cleanest, as there was a used water bottle under the bed upon checking in.

lovely

Location excellent. Property very clean and quiet

More info at check in about surrounding area.