Front desk was super .

We didn't eat breakfast either morning of our stay.

NA

Breakfast was delicious! Also love the pool love the live entertainment/ glassworks grill pizza very good - very friendly bartender

Trolley to see lights was nice but was a little confusing with pricing phamplet stated. $20 per person but when I went to order tickets was told $30 - the guide was very entertaining-

The bedding was super comfortable. The fireplace in our room was awesome! The Festival of Lights just wonderful!!! Huge bathroom with a warm towel appliance a plus. Enjoyed sitting in front of the fireplace in the lobby. Good job, Oglebay!

It was fun to stay at a resort in the middle of the attraction we came to see.

The cost of the food and gift shops.

It was fun to stay at the resort. Cool things for the kids.

The cost of food and gift shops.

Beautiful decorations

The light tour was hard to see the signs, not sure if we saw it all. We had to call for cups in our room but were brought pretty quickly.

Beautiful hotel. Comfortable rooms. Good location and price. Nice activities and amenities.

Warmer pool. Slightly cleaner room. Slider locks on suite doors (entrance and balcony).

Dinner and breakfast were delicious! Christmas lights and decorations were top notch. Really put us in the Christmas spirit!

Our room was near the lake side entrance and a bus running on fast idle at 7am outside our window woke us.

Did not eat breakfast. Room accommodations were not up to expectations. Requested a room in the main bldg. on the first floor. Sent to the Bird bldg. Very difficult time finding the bldg.,let alone trying to find the room. Staff helped us with the luggage to the room.. Parking sucks. Had to park a long way away from the bldg. The room was very tiny and was supposed to have a refrigerator. The staff brought one to us. Very long walk to exit the building. There are no light signs around the property to identify where you are on the property at night The bathroom was ridiculous. You had to step around the , commode to shut the door. It was a balancing act for sure. The only bright side of our trip was your staff. They were very friendly and accommodating.

Did not eat breakfast. Room accommodations were not up to expectations. Requested a room in the main bldg. on the first floor. Sent to the Bird bldg. Very difficult time finding the bldg.,let alone trying to find the room. Staff helped us with the luggage to the room.. Parking sucks. Had to park a long way away from the bldg. The room was very tiny and was supposed to have a refrigerator. The staff brought one to us. Very long walk to exit the building. There are no light signs around the property to identify where you are on the property at night The bathroom was ridiculous. You had to step around the , commode to shut the door. It was a balancing act for sure. The only bright side of our trip was your staff. They were very friendly and accommodating

Everything

Nothing

There were no breakfast option for a family. I was traveling with my grandchildren for a “ end of summer” overnight. There was an 18.95 buffet offered and a coffee shop with pastries - neither one was appropriate for young children.

Beautiful location and many things to do with family.

Need to make more affordable dining options. The restaurants were excellent but expensive for a family. Need to manage drunk golfers and groups to not have them around families. Need to make resort more welcoming to diverse groups and families. Only people of color we saw were employees. Advertising also needs to target diverse groups. This was probably unintentional but including everyone would probably better reflect Mr. Oglebay’s kind vision.

Wish the free outdoor pool wasn't 20min away

Room needs upgraded.

Didn’t do breakfast had dinner at grill.. very good!!! Staff was exceptional throughout facility! Lobby , checking in, maintenance.. replaced TV.!!! Peaceful pleasant , beautiful gardens Still needs some updates on outside activities , but overall worth the stay!!!

Still as I said need some environmental updates , but did not negatively effect anything!

It was beautiful

There are no towels in fitness room

Many things to do with the grandkids.

That it was a little expensive to do some activities..mini golf etc.

There was a concert in the amphitheater on Sunday night. We ate in 3 of the restaurants and a bar on the grounds. Rode the duck boats at the lake. Had a massage at the spa, and toured the 2 museums. Plenty to do , plus lots we didn’t get to do on this visit.

everything was awesome

Breakfast in the main dining area was interesting...3 days of no wheat toast, last day the only choice was rye bread! The server was overworked, one person taking cure of a party of 30+ family reunion and us. Felt bad for her.

amount of things to do, size of room, bed quality, wildlife, pristine grounds.

my bathing suit got ruined because the chlorine level in the hot tub was extremely too high. it also made me itch uncontrollably for an hour or so. I mentioned to the maintenance men yesterday morning (after this happened) and they didn't even grunt an "I'm sorry".

hanging baskets everywhere

carpet had not be vaccumed i don't like to walk bare foot on messy carpet/tile the rest of the room was clean stage at lake needed to be lite up to see musicians before night fall