The location is near Niagara Falls State Park. The falls and eatery places are at a walkable distance.

The comforter in one of our two beds had blood stains (a bio-hazard). It was well concealed between the duvet sheets, and hence, we couldn't see it upon checking into the room. I got to see the blood stains after having slept in a night. My 2 year old kid shared the same bed, which is why it made me even more upset because of the fear of blood-borne diseases. Upon bringing it to the front desk's notice over phone, they seemed as though it was a normal occurrence to them and said they'll get housekeeping to change the sheets once they arrive, which was 3 hours from the call. I then approached in person at the front desk (the same person that I spoke on the phone was present). A very cold customer care experience received there. Later that day, the manager messaged me and inquired. She acknowledged the issue and made efforts to make up for the inconvenience by getting housekeeping to tend the room, offering free breakfast the next day, waiving parking fee, and reducing the room rate for the first night. I appreciated her compensation efforts. But that still doesn't absolve them for letting things slip through. As customers, we pay a good amount for the brand, yet do not receive a quality service.

location staff cookies

pillow cases has dried staines like snot or blood on 2 of the 4 pillows

I booked river view room and they give me 2nd floor room with no view

I can’t get good room

Excellent amenities (including the best chocolate chip cookies I've had in years, at the front desk.) Friendly and helpful staff. Beautiful river-view room.

Prices are in line with the whole area - high, but not unduly so for one of the busiest international destinations in the world.

Location, staff, clean

Check in time is very late and check out time is very early. Although I requested early check in via email some days ago was not possible. That’s not nice.

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Good question! It remind me Motel 6.

Accessible Location, Cleanness & Service Orientated Staff

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