Holiday Inn Express & Suites - Carrollton West, an IHG Hotel
4.2
Excellent(218 Reviews)Hotel in Carrollton, GA
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Holiday Inn Express & Suites - Carrollton West provides air-conditioned accommodation in Carrollton. This 3-star hotel offers free WiFi. The hotel offers a fitness centre and a 24-hour front desk.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Map of Carrollton, GA
Available Rooms
Standard King Room
1 King • 204 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Room with Two Queen Beds
2 Queen • 204 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Standard Room
2 Queen • 204 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
King Suite with Sofa Bed
1 Sofa • 1 King • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Double Suite - Mobility Access Tub/Non-Smoking
1 King • 1 Sofa • 204 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.2
Excellent(218 Reviews)100% verified reviews
4.2
Hotel was well kept up common areas were clean All the staff I ran into were very friendly and helpful. Breakfast was good. How tall is located right near a few strip malls, including two grocery stores and a target Walmart not that far away also Restaurants
There was no hand soap in the bathroom, wash shampoo and conditioner in the shower was good really had no dislikes
4.2
Very good
Tv did not work
4.2
cleanliness
They didn’t give us the room we booked and the clerk wasn’t very good at her job.
4.2
The breakfast was wonderful! It was definitely the best continental breakfast we’ve ever had at a hotel! They had a ton of options for breakfast!
The shower wasn’t cleaned. It had hair from the last person(s). The carpet was real dirty in some areas.
4.2
Staff, breakfast, & stay was amazing!
4.2
Bathroom was marginally clean
4.2
Comfortable room
N=a
4.2
The search engine on booking.com indicated that this property was pet friendly. When I arrived at the hotel they said that only service animals were permitted and charged me an extra $250. This was due to the search engine's faulty results. I should have checked the hotel's actual website which did state that pets are not permitted. Lesson learned the hard way.
4.2
clean the bed was so comfortable
everything
4.2
convenient location, clean, quiet, restful
The breakfast was a huge letdown. The coffee was stale and barely warm, and the “hot” breakfast was also scarcely above room temperature.
4.2
Everything
Didn’t clean the room but every 5 days. Shower was dirty when we got there.
4.2
nice property, hotel was clean and beds were comfortable.
Upon walking in, front desk clerk greeted us with an attitude. We were a group of 7 with 6 rooms booked. (all speaking Spanish)
Upon checking in, Autumn informed us that our room was a Double Queen, I went ahead and proceeded to show her in my phone that that’s not what I had in my reservation. She didn’t even bother to look into her system and told us that “if y’all booked with a 3rd party that’s between y’all and the 3rd party, that’s what I have on my system and there’s nothing I can do”. Keep in mind that this room was booked 7 months ago. Comically the rest of the group had booked with IHG directly and they had their rooms.
I immediately called Booking and they confirmed the same information I had. Booking called the hotel and then were offered a “King Room” that a King Suite would be available the next night for us.
Went downstairs again, and Ms Autumn was on facetime while working. After ringing the bell twice she finally came out, still on the facetime call, and now miraculously they had a King Room. We let her know that the next day we will be switching over to a King Suite and she proceeded to let us know that now, she didn’t have that room for the whole weekend. All of this in an extremely rude manner.
Coincidence? I think not, because another friend checked in later on and since they were speaking English she treated them extra nicely. Sounds a bit racist to me imo.
The fact that we’re in 2022 and still having to deal with this nonsense is flat out ignorant. And for her to be the very first impression you get of the hotel, it’s sad.
4.2
Good selection, clean, well presented area.
4.2
Breakfast was awesome and guest were friendly
Our first room was nasty; be looked liked it was jumped on and bathroom was dirty. We were promised a discount and moved to a different room. Of course no discount was given and our room was a downgrade. The lady at check out was rude and stated it was nothing she could do. Oh and my reservation was not modified so corporate couldn’t do anything. I’ll stick with the Marriott
4.2
Met our expectation
Booking.com screwed up the reservation!!!!!
4.2
I thought it was one of the best hotels I’ve stayed in in a long time! Clean!
No tv listening of channels.
4.2
i enjoyed the breakfast very much the choices were great. the local was perfect for me!
the only thing was the parking was crowded
4.2
new, clean, and great location.
noise! rooms are not insulated to provide a quiet experience. room to room noise was such that we could hear people talking in the next room. we could also hear their TV.
road noise was a major disturbance.
4.2
rooms were great, breakfast was great.
alyssa at check in was rude. the elevators smelled like a farm.
4.2
Clean,nice room, comfortable facility. Really nice young man in housekeeping.
In town for a high school rodeo. Wanted to unpack. Ar and check in early around lunch and was bot allowed. Next day I saw a very nice youngady come a d request early access to her room and it was denied even though they were Ean and available rooms because I asked another employee the same question. Very poor customer service by young thin African American lady at front desk.
4.2
clean, comfortable beds, great breakfast.
FAQs
How much does this hotel cost compared to others in Carrollton?
The average price for a rental in Carrollton is $137 per night. This rental is $52 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express & Suites - Carrollton West, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express & Suites - Carrollton West, an IHG Hotel. Enjoy the water!
Is Holiday Inn Express & Suites - Carrollton West, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express & Suites - Carrollton West, an IHG Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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