Residencia Santiago Mallorca
Hotel in Cala Figuera
Reasons to book
Includes essentialsGarden, Kitchen or Kitchenette, Internet / Wifi and more
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About this hotel
Please note that late check-in from 21:30 has an extra charge of EUR 25 per hour.
Amenities
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Laundry
Balcony or Patio
TV
Wheelchair accessible
Beachfront or waterfront
Garden
Family friendly
Map of Cala Figuera
Available Rooms
Double Room with Private Bathroom
1 Double or 1 Double • 161 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Family Room with Private Bathroom
3 Single or 1 Double • 193 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Quadruple Room with Private Bathroom
2 Double • 215 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Chalet
1 Bunk • 2 Single • 2 Sofa • 1 Double • 1076 ft²
Sleeps 16
+
You'll be directed to Booking.com for availability & pricing
Deluxe Family Room
1 Bunk or 1 Bunk • 215 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
1.0 / 10.0
Nichts
Betreff:** Dringende Beschwerde über unhygienische Zustände und inakzeptables Verhalten
Sehr geehrte Damen und Herren,
Ich wende mich an Sie, um meine tiefe Empörung und Enttäuschung über die äußerst unangenehme Erfahrung auszudrücken, die ich heute, am 08.08.2024, in der Residenz Santiago Mallorca gemacht habe. Bereits beim Betreten des mir zugewiesenen Zimmers war ich schockiert über den absolut unhygienischen Zustand, in dem sich das Zimmer befand.
Zuallererst war das Badezimmer sichtbar schmutzig; die Flecken in der Dusche waren braun, was mich ernsthaft an der Sauberkeit des gesamten Ortes zweifeln ließ. Das Waschbecken war nicht gereinigt, und der Spiegel, bedeckt mit Wasserflecken und Fingerabdrücken, ließ den Eindruck entstehen, dass er seit Tagen nicht desinfiziert worden war. Was mich am meisten beunruhigte, war das fast vollständig benutzte Toilettenpapier, das kaum noch auf der Rolle vorhanden war. Dies zeugt von einer inakzeptablen Vernachlässigung und mangelnder Sorgfalt.
Was mich jedoch wirklich entsetzte, war der Zustand des Bettes. Die Bettwäsche war sichtbar schmutzig, als ob sie nach dem letzten Gast nicht gewechselt worden wäre, und das Bett war noch nicht einmal ordentlich gemacht. Allein der Gedanke, in einem solchen Zustand die Nacht verbringen zu müssen, war für mich unerträglich. Als ob das alles nicht schon genug wäre, war das Verhalten eines Ihrer Reinigungskräfte absolut inakzeptabel. Als ich versuchte, meine Bedenken über den Zustand des Zimmers zu äußern, reagierte dieser Mitarbeiter aggressiv und warf uns wütend aus dem Zimmer mit der Aufforderung, ihm keine weiteren Probleme zu bereiten. Er behauptete außerdem, dass wir selbst die Reservierung stornieren müssten, da er dies nicht tun würde. Als ich ihm mitteilte, dass ich nicht in Ihrem Hotel bleiben möchte, verschlimmerte sich die Situation.
9.0 / 10.0
The restaurant did not work
7.0 / 10.0
It’s not a fancy place, just a room to sleep.
If you are not expecting more than this could be
Just fine. Just a very simple room no frills.
It clear it needs a renew, but then the price won’t be the same!
3.0 / 10.0
While the lady was really nice with us, the room was dirty and extremely old.
1.0 / 10.0
nothing, I was glad it had a ceiling
the stay was the most horrible I’ve ever experienced.
the room, the floor, the toilet; the bathroom - E V E R Y thing was dirty and has definitely not been cleaned before the room was given to us.
there were stains in the toilet, animals on the floors.
only because of this accommodation, we did not enjoy our holiday to the fullest.
hygiene is definitely a foreign word in relation to this property.
2.0 / 10.0
Very close to s’amarador beach
Not very clean, stains in the sheets and in the towels.
Insects on the floor.
1.0 / 10.0
Absolutely nothing. This place is run by a horrible, greedy person. Travelers beware: it’s not worth it.
-Bedbugs in Room 4!! Absolutely gross.
-The mattress springs are popping out so it hurts to sleep at night.
-The owner charges you for a ceiling fan that’s already permanently installed, so it’s not like you can opt out of this option, plus it’s sweltering hot and mosquito infested.
-The whole property looks like a brothel. It is so poorly maintained and looks like it’s from the 1940s, not in a nice vintage kind of way
1.0 / 10.0
The staff were horrible And rude - we dealt with a middle aged poorly presented Russian woman. The soap dispensers were empty upon arrival. There was sand on the floor upon arrival. There was an almost empty bottle of shampoo left behind from previous occupants. We were charged 80 euro for being late when we had a 2 hour delayed flight - fortunately for us we had enough cash between us otherwise she threatened to make us sleep outside until we could gather enough cash. We were charged 86 euro for the city tax where it clearly states 33 euro on the confirmed booking details - which was also a compulsory cash payment. We had to ask numerous times for toilet paper, new towels and for the bins to be changed. The linen appeared dirty and unwashed. And to top it all off We were rudely asked to stop using our ceiling fan whilst we were in the peak of summer in 33 degree heat. This is not an unreasonable summary of the accommodation. Coincidently a local insinuated to us that this accommodation is not a pleasant place to stay and suggested we look for different accommodation.
1.0 / 10.0
Disgusting
Filthy
9.0 / 10.0
Amount of space the room has to offer.
9.0 / 10.0
good for the price
1.0 / 10.0
Location was good, and just that.
Nothing like the pictures. Place is old and not clean. The worst place I've stayed in my life. We were lucky it was just to get a few hours of sleep. Place should be shut down.
1.0 / 10.0
Only the location is good, the rest is terrible and the place should be avoided at all costs. Should be closed for a serious reform by the owner, it's not possible to have a place like this in 2022 in Spain.
Only the location is good, the rest is terrible and the place should be avoided at all costs. Should be closed for a serious reform by the owner, it's not possible to have a place like this in 2022 in Spain.
3.0 / 10.0
the guy on reception was exceptional in getting things sorted within his control
bed was broken. room was dusty
5.0 / 10.0
The location
1.0 / 10.0
nothing
the property not clean moulds everywhere you can smell it from outside ants everywhere insects no fridge no air conditioning and not refund
8.0 / 10.0
Boss very kind and helpfull.
1.0 / 10.0
Nothing. It was a completely disaster in there.
The guy in charge was quite disrespectfull and unpolite.
Apart of that, we visited three rooms before selecting the one where we slept. Once inside, the bathroom's door was broken and didn't close.
It is a messy place
2.0 / 10.0
The only positive thing I have to say is the staff was flexible when our arrival time changed.
The room was filthy, WiFi didn't work, and it was unbearably hot. We paid for a fan and it was broken with blades exposed and disgusting. We were shown to our room and told we would have to move a couple days later. We left after 1 horrible night.
2.0 / 10.0
It’s close to cala figura and to a couple of small supermarkets.
The building looked like an abandoned one, everything is pretty old. It definitely needs a renovation. The shower curtains were old and dirty, I only got half roll of toilet paper for the whole stay and I arrived when supermarkets were closed. No soap on the bathroom. The furniture was painted on blue with an inappropriate painting (probably water based), so when you tried to clean the table, the tissue got stained on blue. Wallpapers were falling off, paintings and heaters were not straight. The towels were stained with bleach. While I was there they were doing construction work right below my room.
6.0 / 10.0
Run-down place, needs refurbishment everywhere
3.0 / 10.0
The receptionist was nice. We were able to change room, because the first one was under standard (like a camp room from the 80', the one on the shared photos)
The place is very old, unmaintaned, somewhere unclean, poor quality, even for the price they ask for it.
1.0 / 10.0
Nothing
It was dirty, smelly and grubby. The bed was uncomfortable and the pillows stank. The shelf in the bathroom fell off the wall. The decor was extremely outdated. The tv wasn’t working and there was no pool as shown in the Booking.com advert or near the beach as stated.
1.0 / 10.0
Nothing
Cleaning, the room was dirty the mattress was very bad.
2.0 / 10.0
There is place to park a car and a balcony.
They never cleaned a room and changed sheets. There is mo air-conditioning. Room is very small and old.
6.0 / 10.0
The bed was comfortable, it was nice that we had our own bathroom and a small balcony where we could sit out. The room itself was also pretty big.
I think the furniture in the room is a bit old which makes them have a weird smell. That was a bit unpleasant.
1.0 / 10.0
The room was not ready for us. We had to make the bed and some bedsheets were not clean. The mattress were too old and pillows were yellow, full of stains. There was not A/C, the weather was very hot due to a heatwave and the room was very warm. Hard to sleep at night and just two fans (they charge 2 euros per night for each fan) for five people. Found hairs on the wall of the shower, toilet was not clean.
FAQs
How much does this hotel cost compared to others in Cala Figuera?
The average price for a rental in Cala Figuera is $95 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Residencia Santiago Mallorca. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Residencia Santiago Mallorca pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Residencia Santiago Mallorca?
We found 10 amenities for this rental. This includes kitchen or kitchenette, internet / wifi, smoking allowed, laundry, and balcony or patio.
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