This apartment was in easy walking distance of all the sites in old town Vienna. There were also many shops and restaurants within walking distance. Check in was easy and the layout suited our family of 4, including 2 teenage children.

Beautiful apartment! Very clean, perfectly situated to see the old town. Comfortable beds and lots of room.

Excellent location in the heart of the city, Hofburg palace a stones throw away. Horse drawn carrigaes outside your window and many great restaurants and activities within walking distance. A real plus is the washing machine in the unit. Perfect, would highly recommend and stay again when in town.

Overall, our stay was good. As with previous guests' comments, the check-in communication was terrible and late. I had to send a request the day of check-in while traveling by train from Prague. When I finally got the check-in instructions, they were in German. I requested the instructions to be sent again in English, but no reply (ever). I had to copy and paste into my notes and translate them myself. Apart from the terrible communication of the host, the apartment was very comfortable and in a prime location. We walked or rode the metro and trams everywhere. There was a great grocery store about 3 blocks away and several good restaurants and cafes on the actual street and in Stephansplatz and Michealsplatz areas. Bring your own shampoo, body wash, etc. There are no extra amenities or welcome treats here. The toaster didn't work properly. The Wi-Fi was SUPER SLOW. But there were plenty of dishwasher pods and laundry detergent available. Also, plenty of towels and bedding available. I'd stay here again just because of the location! If you walk down the street you can see the Lipizzaner horses in their stables!

We stayed at Jill‘s property in Vienna, and we were absolutely thrilled as the location and set up of the home perfect for our needs. We are two couples in our 60s and everything we were wanting was outside the front door with shops and sites only a short stroll away. The set up of the unit was perfect for enabling us to cook and to wash during our stay.

The property is just as described in listing. Great location close to sights. Surprised at how quiet the unit was but still in the middle of everything. Only problem was communication with owner. VRBO listing says receive check in information 3 days in advance. When I did not receive I sent a message to the owner. No response. 2 days before check in sent another message both through VRBO and WhatsApp. No response in 6 hours. Sent more messages through VRBO and WhatsApp. Still no response. Called VRBO and received another number to contact. No initial response. Then finally a message saying I would receive check in information 1 day before check in. The day before check in still no check in information. At 1600 the day before check in I sent more messages through VRBO and WhatsApp. Received a message they would send check in information soon. Finally received information and everything went OK from that point on. Could have had no issues if owner had replied to any of the messages saying that the listing was incorrect and would send check in information 24 hours in advance. I was already in Europe from the USA and worried about not having a place to stay over New Years Eve spending time on my vacation searching for another place to stay. Glad it worked out but communication is important and caused unnecessary stress.

This was a very cute and spacious apartment that is perfectly located and walkable to all the sites and Xmas markets, and trains, etc. There is even an elevator so you don’t have to haul your luggage up stairs. Super clean with comfortable beds. I would stay here again for sure. Lots of shopping and restaurants close by.

We were able to communicate with property manager before we arrived —until we (fully paid) arrived. Then we were “ghosted” We could not reach her at any number we had or online “help” number. Frustrating texts and attempted calls. After traveling all day, We had trouble getting in - her note was not clear on button to push and when we tried, several times it didn’t work. Finally worked. Other questions we had about how things worked were not responded to…like where extra things were like toilet paper. The bathroom shower light was not working and we had very dim light above sink…and no soap at sink. Had questions about how shower worked - again could not reach anyone. It was very dark. Television instructions did not work! So no TV Their “instructions” Sheet very brief! The apartment pictures online were clearly taken after they renovated in 2005! Very old dated uncomfortable furnishings…couch especially… Kitchen had remnants of last people — we had to remove coffee capsules and empty coffee machine bin…before we could buy coffee and use it. Mold in washing machine door seal, detergent tray… Not one paper towel or napkin to be had! 2 thin bath towels and 2 hand towels for 5 nights - 7 days - no extra available ? We could wash them but they would never dry on their own by next day! Overall disappointing. The location and space was the only positive!