The staff

The hotel facilities are very bad it doesn't fit the name or brand !!!!

Nie wiem

Brak ciepłej wody ,niekiedy brak prądu ,większość personelu tylko mówiła przepraszam i że się nic nie da ten hotel należy do sieci stworzonej przez biegacza etiopskiego czas jego świetności to przeszłość wszystko nadaje się do kapitalnego remontu ale nikt go nie zrobi bo niedaleko jest wojna która niewiadomo kiedy się skończy dlatego byłem że znajomym jedynymi białymi w całym hotelu a kilku innych klientów to etiopscy pracownicy ONZ zatem nie ma ludzi nie ma środków

It was an excellent hotel and the staff couldn’t do enough for me

There was no shuttle to pick me up. I had to make my own way there. They seemed reluctant to pick me up when I called

Clean hotel and also the staff are nice and very friendly 😊It was a great experience

The room is beautiful and comfortable

The view, stuff. All facilities

The foods

The hotel is situated in a good location. The check in process was smooth.

There was a foul smell coming from the bathrooms The space looks well overdue for some renovations (cracks on walls, damaged doors etc) The checkout experience was horrible due to their inefficient system

Really tasty food and coffee (really nicely decorated room for traditional coffee) and friendly staff.

We think this place is highly overrated. It is presented to be one of the best in country and recommended , but it was rather disappointing. Not sure about other Haile resorts in other parts of the country , but this one is not so good. For the price it could have been better , there is some maintenance needed in the room, water kettle to make tea in room is missing (which we had in other much cheaper hotels). There are some dents in wall and cables sticking out and lights in room were flickering , table lamp not working at all. We had very unpleasant experience, hotel staff / cleaning lady came to knock at the door and when my partner opened she could not explain in English why she came and she just walked in the room (while me laying in bed half-naked, half-sleeping ) and turned on the lights - hit all the switches in room and left without word… We had no words , and are still quite shocked by this. This should NEVER happen!!! Please make sure it won’t!!! Also be aware that swimming pool of the resort is apparently also open for public, not only guests , and it was very crowded. Moreover, beds by the pool were also half-broken and not comfortable (again maintenance needed). Too many things were just wrong here, so unfortunately we need to give low score for this place and cant recommend it as a place to stay in Gonder.

The breakfast was good and staff very courteous.

The room need exterminator for bugs in bathroom. The resort needs renovation repair work.