Good location, next to Genova Principe station.

the maids cleaning room was next door to our bedroom, very noisy when they started work very early. it felt like they were in our room

Very comfortable room, very comfortable bed. Lovely big window overlooking via Balbi. Mini refrigerator was convenient. The location is very close to the train station, and is a flat walk with no stairs, so it is easy to transport luggage. The Palazzo Reale is a short walk on the same street. There are plenty of places to eat nearby, and 2 supermarkets within a 5-10 minute walk. It is possible to walk to the Strada Nuova palaces on Via Garibaldi and to the seafront / Galata Museo del Mare. Most of the hotel rooms are on the first floor of the building, with only 1 flight of stairs to climb. There are a few rooms on the second floor (with another flight of stairs to climb).

There is nothing I would change, given the price charged for the room.

It was outstanding.

Nothing.

The location was perfect for me as I was using the trains and the station was a very short walk away. The shared areas such as the reception room and breakfast areas were very nicely presented. The breakfast itself was great with a choice of pastries, meats and good coffee. The room was a nice size and the bathroom looked modern and was all clean.

The worst part was the shower as it was a rainfall head, which I love, but it was impossible to regulate the temperature. This meant I had no choice but to step out of the shower itself multiple times when the temperature got unbearably hot. Aside from this I found the bed quite uncomfortable as I could feel all the springs in the mattress. The decor and fit & finish of the room was quite poor also. It could use a coat of paint and some more furniture like a headboard or a proper wardrobe.

Close to train station and cruise port. Walking distance to everything.

Shower was very small. Carpets was a bit old.

I liked the location and value of this hotel. The rooms were clean and an issue with my original room was handled quickly and efficiently. the staff was friendly and helpful at the front desk.

it was noisy

I got cold. could have had another blanket

Very clean place. Beds were comfortable. Everything needed is there. Staff are exceptionally accommodating and kind. The location, only minutes away from the intercity train station, and close to the best of Genoa, could not be better.

everything was perfect from the hotel to the staff at the reception.

excellent service from Denise at front reception

the style and location were nice

breakfast isn’t good enough

Very spacious rooms, modern decor and facilities, very clean, very close to train and airport bus station, and the staff allowed us free, early (3 hours) check-in!

Nothing!

The room was really clean and spacious. The location is perfect, very close to the railway station.

The breakfast selection was quite narrow and wasn't included in the price.