The staff were phenomenal. Extremely friendly, polite and efficient. They always spoke to my daughter well and made her feel special. The food at the restaurant was very nice and good value. The pool was lovely and the gym, although small, well equipped.

Construction work on site (upgrading rooms which are dated) meant some noise and the water was cut off for most of one day in our room.

The grounds are beautiful, the pool was nice, the food was absolutely delicious, the quality of food was consistent even with a very large church group of over 150 there . The staff are helpful and very polite. The room was a nice size, and the bed was very comfy. The complimentary tea and coffee machines in communal areas are amazing.

The changing rooms in the gym are not individual. There are individual cubicles for 2 showers but a communal changing area which although single sex rooms are really not acceptable for someone who is body conscious. The room was very noisy, and single glazed windows don't help when Heathrow is just down the road. A stray cat in the loft chasing around, doors slamming and aircraft overhead, with single glazing as stated. We complained after night 1, but there was no chance for swapping rooms. After 2nd night, I had only had 2 hours of sleep each night. I was actually feeling ill from tiredness. We never even got a discount offer for the worst nights' sleep ever!!!!!

Good room and location.

Not great onsite food options

Good location and facilities

Had paid for room with air conditioning but it didn’t work, told woman on reception told me she would tell maintenance, nothing happened, told different woman when checking out that I had paid the extra for a room with air conditioning but it wasn’t working and she didn’t seem to care and just said she would refer it to maintenance and didn’t answer my point that I had paid the extra for the upgrade room.

Lovely setting. Breakfast excellent

Shower difficult to work. In fact thought I wouldn’t get it to work at all and was going to call reception then found you had to use a lot of strength to move the control

Parking was easy. Staff friendly and 24/7 check in was vital to our stay and that was smooth and easy. Basic facilities in the room but the bed was nice and comfortable.

I should have asked for a non smoking room as the corridor and room smelt of cigarettes

Property was in lovely location. Staff were super friendly and Helpful

Room clean and tidy and comfortable

Breakfast very good and enjoyable

Everything

The photos showing where. I thought I would be staying.

Location was nice

The Ants in room 4 that where in my bed. Complained to the reception instructed to report to booking.com to claim back refund. Booking .com. Who told me to speak with customer relations at the hotel and i have left 4 plus messages with no response. Worst customer service i have ever experience and worst nights sleep.

location

internet

Grounds were lovely, restaurant and staff were very good

Superior room was very small - disappointing

We booked a standard room and it was as expected ie not luxurious but very nice and had all we needed. Breakfast was, as described, very good. We didn't have dinner. We enjoyed having use of the facilities and took advantage of a morning swim. The location is lovely and it was very pleasant to draw back the curtains to see parkland and horses.

The pillows were a bit too firm for me and I'm not keen on the 'rainfall' style shower that they had in the pool changing facilities. The shower for the room was fine.

Its part of a rather grand property!

bar meals expensive

the grounds are lovely , staff are very nice . nice swimming pool

nothing