Clean rooms, comfortable beds and helpful staff.

We tried to order food at 22.30 they said room service is not available. How can you claim 5 stars without room service ?

Good location. Tall building. Good environment. Friendly and helpful staff!

The swimming pool could have been bigger, but the spa-pool was really nice!

Very coordial staff especially at the concierge. Also the location is pretty good for business travellers.

Relatively good location

Definitely the worst 5* hotel I have ever staid in. The staff at the reception spoke very little to no English at all. Communication was almost impossible and very frustrating. Breakfast did not meet the expectations and the room was noisy. Definitely overrated and no value for money.

Big room size, a nice view. The mini bar was OK.

Staff needs training in evaluating visas for foreign guests. It took almost half an hour to check-in. The old carpet smell in our room was not pleasant. The first time I tried to check in, the reception sent me to the old tower, which had rooms with outdated designs, a dingy/musty carpet smell, and a view of the very close wall of the next building, even though the room was advertised with city view. But the receptionist changed my room upon request without any trouble.

The rooms are not sound proof -- so if someone speaks outside your room, you will hear it very clearly.

great food, tidy room and amazing staff

room seems to be renovated, comfortable and clean.

lift button is sticky, gym locker is not clean and neat. public area facilities looks really tired and not proper taken care. Front Office staff is not flexible.

beautiful room, clean and nice. gym was nice and friendly staff

pool was sometimes locked and there was no water in the hot tub which made us sad.

location very friendly staff

coffee machine in room broken

The hotel is located next to the embassy area in Beijing, which was why we chose the place. It was about 30 min drive from the airport as well as from the South Station. The check in was quick and painless. We were checked in a few hours before the official time, and we were provided with a late check out, no questions asked. Our room was clean, spacious and had a nice view. We had executive lounge access, and I would get that again as dinner is included. The lounge itself is really nice and quiet - a great place to work or relax. It had two workstations (PCs) and a printer, and there was a meeting room on the second floor, all free to use. The staff was very friendly and helpful - thank you all for a great stay. In short: if you can afford it, it's worth every penny (We got it for 1.1k a night, including breakfast).

The bathtub in the room was a little tight and the door was a bit hard to push open. I think the biggest issue was that the sound from the next room was a little too easy to hear. During check in the receptionist claimed that our booking must have been for a different Hilton in Beijing (it wasn't) because the number looked strange to her.

great location, friendly & helpful staff, clean rooms, comfortable environment.

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Location to my needs.

Staff english was not to good

I liked the room and the bathtub in the room. Breakfast was superb with such friendly staff.

The card machine did not accept my visa card.