Bar area was lovely.

Room street side, noisy all the time, furniture very dated and Bed very uncomfortable. Breakfast no side plates for pastries or toast, only full fat milk, not all breakfast items available but only find out when not on your plate.

The bathroom was nice and clean

Everything else. If you plan on having a good nights sleep at this hotel, I’d suggest looking elsewhere. The noise from outside was horrendous until 4/5am. The beds were lumpy and uncomfortable, only one pillow to sleep on and it was too soft. No AC in the room and the radiator came on during the night and there was no way to turn it off. The radiator also kept making a leaking sound, so along with the ridiculous noises outside, my nights sleep wasn’t looking great. I understand that the hotel has just been refurbished but I think they need to invest in double glazing or sound proofing. Plus the refurbed room isn’t a great look.

Excellent location.

Nothing

Very nice hotel in great location for the centre of Liverpool. Great staff and lovely breakfast served.

N/A

Lovely place staff friendly

There was nothing not to like

Very central location, friendly staff. Let us check in at 1pm as our room was ready.

Room quite dated but the hotel is being renovated. If you have a room with a street view you won't get much sleep.

Fantastic location and friendly helpful staff

Didn’t bother us but only negative thing was the tv didn’t pick up signal in the morning

Location and bar/restaurant were excellent. . Added bonus of discounted parking a few minutes walk away.

Our room not so great. Hotel is going through a renovation and so I believe there are modern updated rooms. However, ours had ripped and stained carpets, broken furniture and wasn't the cleanest. I guess this was reflected in the price of the stay. Hotel took a damage deposit before checking in. On entering the room I took photos of the damage etc so that no one could say we had done any of this. Once all the renovation work Is completed I would think this would be a great place to stay

Very central location, within walking distance to all the main attractions. Stayed for Eurovision, so both the M&S Bank arena and Pier head were both only about 15 minutes on foot. Liverpool One Bus station also only about ten minutes on foot, did not have to use public transport once throughout my two-day stay. Pleasant staff, very filling breakfast.

Can get noisy at night, those sensitive to noise may struggle to sleep.

We’ve stayed here before and love the location. Nice bar and character as it was a former bank.

Rooms need some updating but this is currently happening

Close to city centre. Lovely friendly staff

Bit tired but didn’t bother us

The staff were amazing and so helpful. Particularly Michelle who went above and beyond to help us.

Friendly staff, everything was spotless and in a fantastic location for the cavern quarter

great location. my car was not required during my stay.

shower door was awkward. the £50 bond.

Nice staff, good location, newly refurbished rooms

My own personal choice not keen on the dark purple paint

Price hotel location

Staff were very accommodating, left nice birthday card in the room which was a nice touch. Bar very modern. Toilets were very clean and had a power shower. Location was perfect near everything. Only 25 mins from the airport.

A little bit noisy at night but not too bad. Apart from that it was perfect. Room was a little bit dark needed a little more lighting and more mirrors. Only one mirror which was located in the bathroom.

lovely old building but crying out for attention. extremely dated and room was very badly in need of a complete makeover. Was advised that the third floor had been renovated. Should have put me in there. I won’t be back.

Not a lot

amazing service, freshly refurbished room, very central location

Hotel was a good location

Rooms are need for refurb which are under way And bar didn't really stay open late

great location, nearby car park, which was good value

The room was clean, but in need of renovation as well worn

This hotel is in the middle of a refurbishment, which is needed as the rooms are looking very tired. Staff are all very welcoming and friendley. Breakfast is limited options,but we asked for something not as a menu option and staff and chef gave us what we requested. Location is excellent.

The size of the bed, and the shower is far too small.

location and room size

room decor, scary broken lift, old furniture, dodgy fittings