Nice views and has an indoor onsen (even though they did not tell me there was an extra charge)

Very unsanitary and bad food hygiene. Served raw chicken meat when I was told it was cooked and no need for further cooking. It was only when I bit into the food and told the waitress of which she said she can help me light the fossil fuel again. I was then dismissed and told by the manager the next day that I had to cook it myself which was definitely a lie as I have eaten such meals countless times and this meal was definitely it a self cook sort of meal. I can deal with old facilities and lack of cleaning of rooms, but the lack of food hygiene and risk of poisoning customers and the lack of care for it really puts the cherry on top. The location is also not great as the bus that comes to the place only comes 3 times a day, if you miss it you have to walk a bit of distance to another bus stop to take it.

The hotel is in a beautiful spot, with a huge room and private onsen.

Unfortunately this hotel did not meet our expectations. The staff were nice, however had limited knowledge of the area and didn't have any recommendations about where to go or what to do. We wish we were more prepared with food and bus tickets, and perhaps even hired a car. The hotel was extremely quiet that it felt eery, and the interior and deck were run down. There is no food or restaurants nearby, and the provided breakfast, and dinner which you pay extra for, are okay but would become repetitive. The dining experience was awkward as we were the only people in the restaurant with the staff watching us. We ended up leaving this hotel early as we felt uncomfortable staying longer.

The property is located in a place that has nice views. The compound was old and run down but I didn’t mind it given it’s an old hotel.

Extremely disappointed and horrified by the last of customer service at this place. For a 3-star hotel, one would expect a little more cleanliness and maintenance done. I’ve been to 2-star hotels much better than this. On top of that, I was served raw food at dinner once and there was hair in my breakfast. When I approached the staff about it, they dismissed me and did not attend to my needs. I still had to pay for the food that could have gotten me ill. It got to a point I didn’t dare to eat my food lest I fell ill in the mountains and God knows what will happen then.

I loved this hotel. Yes it is a bit dated and could do with a paint job etc, but the value for money is phenomenal. Staff were lovely, room was huge, and the onsen in the room was amazing. The onsen is fed straight from an underground spring but you are able to adjust the temperature by adding cold water and it looks straight out to the Alps. Bed was comfortable by Japan standards. The meals provided were also excellent value and thoughtfully prepared. I would love to stay here again.

My only complaint is that there is no proper shower, only the onsen shower which is very low to the ground. I got a connecting bus to the hotel which was 20 minutes late, but I'm glad I waited for it as it is a steep, winding road that you have to walk to get to the hotel if you miss the bus.

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Quiet location with a nice 360deg view from the top of the hotel. Very big rooms with private onsen. Nice dinner (with the local Hida beef) and breakfast.

The hotel is quite outdated, and that's a shame since the rooms are sooo big and the location is great.

The private onsen. The secluded position. The beef dinner was extra good. The english speaking staff. The parking lot. Vending machines and laundry space.

Its an old building with old accommodations. I dont think it is 4 stars hotel at all. I booked a triple room and paid extra for it, and asked the staff after getting to my room what kind of room it was and she said double room, as the triple is the same. Why make me pay extra ??? I feel i have been stolen. It also said mountain view but it wasnt, it was a forest view. The reception desk is just a desk on the corridor. They dont put away your shoes, they just stay there for everyone to see... in the room you dont even have water bottle or some local sweets to great you. Never saw that in a 4 stars hotel. You get pajamas that are worned out (fabric is really used, not fine for a 4 stars hotel). In the bathroom you only get shampoo, body soap and conditionner in the onsen space. Nothing else, except qtips. No women amenities, no razor, no body cream, so you end up with dry skin. The towels were so dry, the fabric wasnt soft at all... The onsen area was really slippery. The wooden bath itself was mushy, i dont think they clean it really often. They say its because of the hot water but i have been to so many onsens and this was my worst experience. No about cleanning... it was really dusty. Having allergy issue, it was bad for me. I looked over the furniture and it was all dusty. The ground is covered with rug, and they were so many stains. I didnt feel like walking barefoot on it at all. They were stains on the paper wall and parts coing off. Well with everything said above, i really dont think this hotel is worth 4 stars and the money. Its an old hotel that need lots of renovations.

Large rooms with own private onsen and beautiful location.

Hotel seemed as if it hadn’t been restored in ages… carpet dirty, rooms a bit dirty, terrace etc.