Clean bedding and room

Impossible to connect to WiFi. Room slightly chilly but not uncomfortable

location was useful

the bathroom flooded everytime we had a shower.

De ligging ten opzichte van het centrum, de bereikbaarheid vanaf het vliegveld, en de korte weg naar de Cruise Terminal Southampton.

Het is wat gedateerd, wat wel weer past binnen de Engels manier, het douchen in een bad ipv een douchecabine. De kamer is wat krap.

Location very close to the cruise terminal from which we were departing. Room slightly larger than previous IBIS Hotels where we have stayed. Generally, rooms in IBIS hotels are quite small. Small bathroom, with half-bath and shower, but the shower was good, with plenty of hot water and powerful (most hotel showers are terribly weak and feeble). Breakfast was adequate, with a reasonable selection of hot and cold food. The organisation of it was somewhat chaotic, though (see below).

We could not check into the room until after 3 p.m. (15:00 hours), which was rather inconvenient. Our luggage was stored for us, which was a help, but we had to wander around for several hours to use up the intervening time. We were tired after travelling, so this was not good. No lactose-free milk, despite mentioning this as a dietary requirement three months previously, when the reservation / booking was made. The situation was rectified by a member of staff quickly going to a sister hotel nearby and returning with what the chef there said was lactose-free milk. Not entirely true, since soya, coconut and almond substitutes all contain elements of lactose, but at least the effort was made. Breakfast was rather frenetic. Despite the period for breakfast being generous (7 to 11 a.m. at weekends, when we stayed), of course guests are not going to drift in and out at conveniently regular intervals. They always decide to arrive simultaneously, usually in the 30 minutes after 9 a.m. In this case, the sudden influx caused consternation for the staff, who were a little overwhelmed by everything disappearing at once and several guests all demanding different things at the same time. At one point, a member of staff was reduced to clearing plates from the tables while guests were still seated there (not a bad thing in itself, provided the guests have finished eating), simply to obtain more plates because the stack of fresh plates for the hot food (for example) was repeatedly being exhausted. Our room cards failed to call the elevator (a necessary dual function) on more than one occasion (and we were only staying one night in the hotel), so we had to get the cards re-checked or re-logged at reception. It is not a good idea to have the room cards activating other services or facilities as well. In my experience, the room cards are frequently barely able to cope with accessing one’s bedroom or opening the door, never mind anything else.

Chosen for the location, just minutes walk away from the Horizon cruise terminal in Southampton. Everything was spot on.

Nothing stands out at all, oh...if been picky then having only one lift causes queues when busy and everyone has lots of luggage.

Pleasant staff; always important requirement. Left luggage seemed to be well looked after. Location just right for us. We made an excellent choice to stay with you.

Very central to where we wanted to be ,city and docks

Lack of choice on the cooked breakfast,but they did looked under staffed

le confort de la chambre, et l'accueil.