Exceptional service, great location. various choice at breakfast, sauna on-premises, free parking. We had wonderful couple of summer nights with our daughter here. There's a hiking track for kids in Malbun with additional quests (requested at Tourist info desk in Malbun). A small evening activity in the kids club in the hotel. The hotel staff was very kind and willing to help. The beds were very comfy so we had restorative nights. Our 9-years old daughter didn't want to leave and named the hotel "the best she has ever visited in her life" :)

The breakfast spread was nice. We chose to eat dinner at other locations. The room was a decent size for our family of five. My 8-year-old enjoyed the top bunk above my husband and my bed. My 8 year old and 12 year really enjoyed the indoor and outdoor play spaces. The hotel is located in a great area. We could walk to all the hiking trails, grocery, little shops, and the coffee vending machine in the village was bonus.

We just wish they had a few more amenities in the room. We would have enjoyed a water kettle in the morning to have tea and coffee before breakfast hours.

The hotel surpassed our expectations. Good food, excellent staff. They had an amazing playroom (with climbing wall, nets, different levels) next to the restaurant which meant both parents and other guests could enjoy their meals with very little noise. The staff was amazing I can’t recommend this enough. Also Malbun has to be one of the most beautiful places in the world.

Nothing.

Great location in the mountains. Rooms were clean and good size.

Limited restaurant menu due to hotel bring quite.

We were very impressed with the lovely Bircher Benner muesli every morning for breakfast. However, the scrambled egg and bacon could do with being kept hotter under a metal cover to avoid being luke warm in temperature. Most of time the evening meal was nice and some of the time even delicious!

There wasn’t anything we were unhappy about regarding our stay at the hotel.

Very clean and user friendly. Great kids programming. location next to the base of the main lifts was great.

Food was only OK. I got charged the same rate for one adult and one child as I would have for 2 adults, but the kids got a kids buffet instead of real food.

Excellent staff went above and beyond to make our stay enjoyable

It was perfect stay from check in to check out. Hotel is located in fantastic place. Room was really big with comfortable bed. Breakfast and dinner were just awesome. Wellness area with three types of sauna and relax room with mountain view. Staff was helpful. Definitely recommended!

Weather :) Was two days rain but it give me opportunity test sauna :)

Breakfast selection was excellent. Staff were pleasant and knowledgeable of the area. Offered great advice for dinner outside of the hotel since dinner was not available that evening. They had notified us of this well in advance which we appreciated.

Can’t think of anything!

perfect views, extremely clean rooms - the receptionist guy from Latvia made our evening perfect! lots of thanks to him!

Stunning location. Beautiful clean hotel with lovely comfortable rooms. Staff went above and beyond in terms of helpfulness. We want to come back for a longer stay! Would very much recommend.

One of the best places we stayed on our whole trip.

Location and the view form the rooms are great! Breakfast was good and had variety of options. Restaurant made us a cold platter as we arriving late. Bartender Artis and the reception lady who worked in morning on 10/8/2022 were very helpful and polite.

Larissa- reception staff working on 9/08/2022 seemed rude and we as a family did not like her tone of speaking. Owners should check the message she types to guests. They don’t have any polite words like apologies, sorry about this, please etc. We really didn’t like her approach and felt she wanted to go home as soon as shift ends so was rushing us. Messages and her behaviour at reception could have been better.

All was amazing, excellent location

Nothing

Modernized room was super. Excellent breakfast buffet, great sized room with very comfy bed, nice views, very helpful staff also in English. Area has nice hiking options, can be very cloudy however.

Room could have had a fridge, very very minor. Bit of a hike up to the "center" of Malbun, but quite short. Was personally feeling a bit ill so couldn't go hiking, but that's between Lady Fortuna and myself. Switzerland like high prices as well in general.

The Staffs were friendly and helpful and the dinner is delicious and interesting.

You need to be careful when taking a shower, the water is easy spread out and the loo dont have nice ventilation.

Convenient and quiet location, amazing views, hearing the sounds of the cowbells morning and evening, friendly and helpful staff, clean bedrooms and bathroom, and powerful shower. Staff were super helpful in speaking to us in English and helping us with hiking / running recommendations. Breakfast parcel was made for us on checkout as we had an early morning flight. Special thanks to Larissa for being so helpful :)

No complaints - if I had to improve anything, I would have preferred a harder pillow. Bedroom was very warm and no air con, but the weather during our stay was unprecedented.

JUST DRIVE A LITTLE FURTHER UP THE HILL TO SEVERAL OTHER OPTIONS

SMALL ROOM, NO PLACE TO PUT THINGS, NO COFFEE, NO MICROWAVE. IN ROOM .FRIED EGGS ARE EXTRA $$$ AT BREAKFAST FOR THE PRICE? WAY TOO LITTLE FOR $$$$$$ THE STAFF WAS POLITE AND EFFICIENT

Brilliant location and facilities. Great staff.

Nothing really.

Very wide choice of good quality food for breakfast buffet. Ate at the hotel one evening. Very good meal. Super setting for mountain activities. Roads are challenging for cycling enthusiasts