Lake from property with a great view of the lake

N/A

Emplacement parfait, avec une chambre juste en face du lac et le restaurant de l'hôtel juste à côté qui permettait de se restaurer à toute heure, personnel serviable, rien à dire. Le cadre de l'hôtel est paradisiaque, il permet une escapade agréable et un dépaysement total.

Nothing

The facility was dirty

La vista es fenomenal, y la ubicación del hotel muy adecuada, la comida muy rica

las camas

Right on the lake shore, gorgeous views, easy walk from ferry but peaceful, traditional architecture and textiles, shower water was hot and Wi-Fi reached our room.

Bathrooms could use updating and the pressure for the hot water in the shower was low.

beautiful grounds, decor and views, right in front of the water

Santa Cruz definitely has the best views in Lake Atitlán. The grounds are well kept and landscaped. Bungalows are decent.

Staff really took away from this place. We booked a bungalow with a hammock. Upon arrival they said the hammock was broken (not a big problem), so we asked for another chair so we could still enjoy our patio and watch the sunset; they said they’d get one but never did. We had breakfast there the next morning and ordered off the menu which had a clearly listed price; when trying to pay they didn’t honor the menu price but rather became angry and increased it trying to get more money; they then had the audacity to demand a tip after doing so. Let me be clear, it’s not about the money, they would have more than made up the difference in tip, it’s just unacceptable how rude and dishonest they were. If you delve into some of the other reviews on here or Google you’ll come across similar stories and experiences. Dinner there was mediocre and overpriced; if you go directly across the street it’s half the price with better food. The property itself is located right next to the main dock in Santa Cruz. This will cause some disturbance with all the comings and goings and take away from the peace of this location. There are trails going in both directions leading to some very cool hotels which you can easily walk to, even with bags/backpacks. Each hotel also has their own dock, so any water taxi can take you there; it’s very simple. I’d look into these other places if I were you as there are better options. The water is also much cleaner going east if you plan on swimming, which is definitely worthwhile.

great view good restaurant, amazing cook

not the best lady at the reception, could have been more kind, no card accepted when we were there late check out costs extra, hot water for tea costs extra…