lake kivu

Nice location , with nice swimming pool and friendly staff

There were no toiletries in the bathroom except a small piece of soap. There were no Ac in the room and they charge like a whooping 50$ for an extra mattress for a child per night,which was really exaggerated.

Location and quietness plus friendly staff

Mosquitos are menace The rooms have no mosquito nets, dusty carpets that made me sneeze frequently, poor lighting and very mediocre breakfast.

delicious food in the cafe at the hotel

Very expensive for this hotel. The hotel is under renovation, the plaster is falling off. the smell is unpleasant. the rooms have dirty towels and a toilet. and the most important thing is that there is a swamp instead of a pool. When asked if they were cleaning it, they just shrugged their shoulders. why such a price?!

Friendly staff, nice location

No working gym, plain breakfast, inconsistent warm water for showers

The staff, location, food and serenity.

No internet, no television channel the first day, and only skynews the second day. I did get the value

Good. Attendants were helpful and very courteous.

To have hair dryer in the rooms and air conditioners.

Calmness and respect from staff

The lights in the room were not good. Electrician should check it out

Swimming pool very ok. But the hotel was too expensive

Very expensive at the price payed

Nothing

No Wi-Fi working evening single min in one night stay .

The staff was super friendly and the hotel is very central, close to the public beach and has a beautiful garden.

The hotel has a nice pool but there are no loungers to lay by the pool, not a single one. Also the garden is beautiful but has very few possibilities to sit down. The staff is very friendly but it was often difficult to communicate in English and they could not provide any information what so ever on things to do in the area. Breakfast is very basic and not worth the price. Also there are no mosquito nets in the room and you get a lot of bites during the night.

Reception staff.

The room is small, TV old, bathroom dangerous.

Was really good, that's all i can say

I liked everthing there

Great hotel! Staff members are so helpful and really nice. Thanks!