The customer service and staff in general were absolutely amazing. The food was delicious and varied and the facilities were clean. The day trips were very relacing and beautiful, we would book la regina grand again any time.

Everything was perfect for us.

First impressions of the boat were great, was super excited to start the cruise.

Unfortunately, as a couple it was quickly apparent that the cruise was hosting large group tours which meant that there were few chances to relax, just noisy and with no consideration for us. Did not go on the first cave tour based on the fact it would not have been fun to have a large group of 30+ people screaming and shouting in the confined space. Food was really poor - certainly not the gourmet selection you would expect for the price tag, breakfast didnt even have fresh fruit, only a banana was offered. The evening was ruined by bass thumping club music playing full blast which sent vibrations through our suite, impossible to relax. It was so bad as an overall experience that we asked to leave early. Patrick the cruise director offered us a 50% refund on the first night and a full refund for the second night. Only once we left the ship did I get the call saying the "deal" wasnt right and I would not be refunded what I had agreed to. Funny because as part of the deal, they asked me to sign a document saying I would not leave a negative review. Kinda rings alarm bells right? This experience was terrible overall, I would not recommend to anyone.

Staff very friendly, room is nice with great view of scenery, bath tub with a view to look out is a bonus, food is plentiful and tasty

Toilet is smelly, spend a lot of time on transportation between the cruise and visiting places, other facilities is quite expensive e.g. jacuzzi needs 1m VND

We (2 adults + 3y child) had a 2 night stay on the la Regina grande. from the arrival on the boat until the end of the cruise everything was amazing (food, staff, accommodation and trips). you need to know that the schedule is really tight but you do not need to participate to all activities. I would recommend to do the 2 nights cruise to have more time to enjoy the nice boat and the halong bay. we stayed for 4 weeks in Vietnam and this was definitely our highlight.

-the tai chi in the morning is just 15 minutes, 30 min would be better. -only a bathtub, no shower in our room (junior sweet). you still can shower but either you do it on your knees or you make a mess.

Nice to spend 3 days on cruise. The team was helping with excursions.

No internet and no TV. Very unusual when stay 3 days away without connection.

The rooms and the boat were very good. The bathroom was superb with the wooden tub and hot seats.

The food spread needs to be more diverse especially the dinner. Even breakfast should have eggs and continental menu.

staff were so lovely and accommodating

the lunches were average

The staff, their service, the food, the itinerary, we loved everything about the cruise & our fav would be the mini games at the New Year’s party. The staff were so helpful & accommodating especially Sam & Daisy.

nothing

Absolutely beautiful boat - room and communal areas were stunning. We booked a triple room with and extra bed for our young family which was perfect. The food was lovely and varied. The staff were very attentive and the excursions were good.

the staff is helpful, great view and comfy room. The bathroom has a tub, soak urself in beautiful views

the staircase to come back to the deck after a swim, needs to be changed. there is no coffee or normal tea in the room…only green tea

Beautiful boat, beautiful room, nice food. Lovely staff, especially Daisy!

The little playroom for kids could do with some toys and a little TLC.

This is one of the best getaway I’ve experienced. The communication were excellent and we were impressed that the arrangements ( transport, operation team onboard) were efficient and smooth. The cruising loop was perfect, we barely saw any other cruises in our sleeping areas and really appreciate to enjoy the bay away from the crowd !

Probably the most beautiful way to explore Ha Long. Thank’s to the staff for creating such a good atmosphere and precise work.

The boat and it’s facilities are amazing. The sightseeing might be more interesting. For example by visiting floating village and catching a fish or finding a pearl not only passing by.