1. Don’t believe the published room rates - totally misleading. There is a $50 per day “resort” fee that they tack on and for what? Turns out it is for internet access (but only for 2 devices!), access to the gym and phone service. Phone service?!? Really?!? Who doesn’t have the own phone these days? Plus the only calls I am going to make are to the hotel staff, so you are charging me to communicate with you? I won’t go into the quality of the gym, but we typically don’t use the gym on shorter trips and don’t need access to it so shouldn’t have to pay for it. I don’t need to mention how ridiculous it is to limit internet access to just 2 devices for $50 / day. 2. Horrible customer service - part 1. Wanted an early start so decided to make coffee in the room but no coffee maker to be found. Called front desk to see if maybe our room was missing one and was chidingly told that they removed coffee makers years ago (as if I should have known that) but that I could go down to one of two Starbucks on the property to buy some. Thanks Planet Hollywood. What is that $50/day charge for again? Clearly not room amenities that every other hotel provides. 3. Horrible customer service - part 2. That morning was met with no hot water. Our showers quickly went from tepid to cold. Contacted front desk and got same woman who abruptly explained that the they had an outage overnight and we should have run the hot water in the sink at the same time. How were we supposed to know that?!?

Awful service. They Make you wait in line to check in only to find out they want to charge $25 more. Roberto a very small minded manager was very hostile to customers. The self parking is a mile walk away from hotel. No coffee in room. No water Nothing. Windows of room are so filthy you can see out of them. Don’t stay at any Caesar properties. You’ll be sorry.

Great service

I had to call housekeeping to clean bath tub cos there were black stains but they weren't able to completely remove it. So I didn't do my soaking for achy muscles. Also the plumbing is bad.... you could hear water running all the time.... I had to turn on tv loud to avoid it.

Loved this place. Rooms are more modern, staff was friendly. Location is fantastic. My new fav hotel on the strip. It’s just incredibly convenient

The biggest issue was self parking and then walking a million miles to try and find the check in. The signs were basically non existent and everyone we asked for directions just kept pointing.

Love it. You can get everywhere from the hotel.

The room was great. Quiet, loved the bathroom. Literally fudge the parking situation. Using self park is a joke - it forces you to walk through the mall beneath the hotel which I did not know about when I booked and wouldn’t have booked PH if I did. With two young kids this was rough! I found a way through the series of elevators and escalators to go from the lobby to the self park area which I shouldn’t have had to do. Being forced to go through the maze of slot machines and Miracle Mile shops literally designed to trap and confuse people is not cool on the hotel’s part simply because we didn’t want to pay for valet.