The hotel is nice but is a little dated now. Do we really need 2 large telephones in the room and an alarm clock in a world where most people use their mobiles.? The room was kept clean but shows signs of wear. We had a bath but couldn’t fill it as the plug wouldn’t keep the water in, we asked this to be fixed but it wasn’t. Staff very friendly and professional but it all just felt a bit tired.

Maroon5 and the front desk staff were very helpful and pleasant. Hotel was very good for the cost.

Amazing hotel. Friendly staff, beautiful room sooo clean and comfortable. Would definitely recommend this hotel..

Very dated hotel dark and dingey rooms and shower facilities the hotel needs a good makeover not upto Hilton standard also very small bar no restaurant

The room was too small. I just came off a cruise and the room was smaller than my state room on the ship. There was too little space for hanging clothes or storing items. Breakfast was very good. Consiege service was very helpful. However, sending an invoice for payment 48hrs before leaving the hotel was distasteful (£27)- payment must be made in 24 hrs ??? However, when i went to pay it , i was told that you can pay it when i am leaving. I always choose Double Tree by Hilton but i now have some reservations.

Central location.

Staff very very welcoming and friendly, especially weekend breakfast. Lovely hotel, convenient, clean. Room could have been larger. Thank you for kind thoughts as it was a birthday treat.

Aggressive, unfriendly staff. Dingy room on lower ground floor with noise from street. Avoid

Excellent location, friendly staff, good gym and dining facilities.

Super friendly and efficient staff! Warm chocolate chip cookies at check -in! Quiet, comfy and clean room! Two complimentary drinking water bottles delivered to our room daily. Delicious breakfast! Nataline and Dhruv were so attentive in the dining room, offering us made to order eggs at the breakfast buffet, and yummy cream with our coffee! The porter-doorman Seyed was especially helpful in lifting and storing our heavy luggage after check out, and getting us a taxi for our tour! He even waited for our late return back to the hotel to help us again! Thank you all so very much for your excellent service!

We were given a room in the basement. Only elevator to basement was the staff elevator. A fake window in the room.

Lovely lobby area and very friendly staff !! Great situation for shopping on Oxford street! The only down side was rooms are a bit small! Complimentary warm cookies on arrival were absolutely delicious 😋

Felt that the bathroom wasn’t very clean. The cups in the room were very small - please give mugs.

The overall experience was excellent, staff were very friendly and welcoming. Room was clean and comfortable. Only issue was the shower drain, otherwise was fine.

All was well

Booked for a long weekend, had to drive down from the North West due to train strikes, but we found the hotel very easily (had to pay for a parking space around the corner) Fabulous location near Marble Arch Tube station, perfect for everything we had planned. We were in a basement King Double room that was very spacious for London and with great clean facilities. Would definitely use again.

Good location but especially run down rooms. Plug sockets coming away from the wall and not working. Slow draining shower. Just needa a bit more care.

Really felt ripped off. £250 per night for a noisy, tiny, dusty, stuffy, dark and dirty room. Pictures to prove it, which I will be sending to Doubletree corporate. How can this be a Doubletree ? It felt like a 2/ 3 star hotel. Dreadful patronising front desk service. Breakfast was a very poor quality buffet. I have lived in London for over 20 years and the Marketing Director of an award winning media agency. I stay in Doubletree quite often and spend my vacations in Dubai and the Doubletree has always been great. Only stayed one night thankfully and was there due to having an operation (5 mins walk) on Harley Street. Never ever again. Slept very badly, room smelt heavily of Indian cooking and windows let in odours and noise from street below. Stains on bedding, curtains, carpets. Save yourself a nightmare. Book elsewhere! (02.06.23)

Room was in the basement and was a bit dark but pleasant and nice size. Breakfast was good and the staff were all very attentive. Just one thing if you check in early (before 3pm) and you want to have access to you room it will cost you £25 to re-book in!

I was expecting better service and behaviour being a five start brand but sadly it was nothing closer

The staff were delightful and enabled us to get together with my visiting relative with ease. Thank you

Everything was good, we will come back again.

THE HOTEL IS CLOSE TO OXFORD STREET THE ROOMS WERE SMALL WE WHEN WE OPEN OUR BAGE WE COULDNT PASS TO THE BATHROOM THE ROOMS AND BATHROOM WERE CLEAN COOPERATIVE STAFF

Bad smell at ground Floor - where I stayed - probably from kitchen. Impractical e layout of corridor

Very well located hotel in London with friendly staff and nice spacious rooms.

Friendly and accommodating staff, quick and efficient check in, excellent location

Lovely clean hotel. The staff would go out of there way to assist. Rooms are small but have all the amenities you need. Location was perfect just off Oxford street with a short walk to the tube. I would highly recommend this hotel

The heating in the room didn’t work

Great location and friendly staff. Extremely uncomfortable beds, and carpet in rooms were dirty. Bathrooms were nice. We were a family of 3 and finding rooms to accommodate us was a challenge. This hotel did offer a room with stated queen bed and a single. The queen was actually a double and all beds terribly hard. Wouldn’t stay there because of beds.

Happy with my stay.

The staff were extremely pleasant especially at reception. The gentleman Amir was very helpful when there was a problem with my room and did his best to find a solution. The location is great as it is just off of Oxford St. However location and staff cannot carry the burden that justifies a poor rating. The interior is in dire need of an upgrade. The carpets, curtains, and dark brown wood are very outdated. Theres not even any coffee/tea facilities in the room. For the price you pay it is definitely not worth it

My only complaint would be the beds are very hard, but otherwise a nice hotel. Staff is great!