Really nice for an Embassy Suites

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Everything you would expect from this brand. Large, clean room; good breakfast and happy hour.

The Gentleman at the front desk was so helpful and personable as well as every single staff member that I encountered.

We enjoyed the stay here they was very polite and nice

**Hotel Review** We chose this hotel for its convenient location near the convention center, and it didn't disappoint. The hotel has a handy walking bridge on the 2nd floor that connects directly to the convention center, making it easy to get back and forth. The breakfast was good, although the hours were a bit rigid. Unfortunately, about 30 minutes before it ended, multiple food items were already out and not being replenished, which was disappointing. One of the highlights of our stay was the beautiful walking area right off the back of the hotel. There’s a fantastic network of pods and canals filled with koi fish and ducks, making it a serene place to stroll. The room itself was clean and spacious, with a nice seating area that was a lifesaver with kids, providing us with extra space. However, we were a bit disappointed that housekeeping never checked in during our three-night stay. The front desk staff were friendly, but we had a concerning experience upon check-in. We were told that we had received the last clean room and that another guest who had also prepaid would have to "walk" since they arrived later. The staff referred to this as "last one standing" and said it was approved by the manager. It didn’t sit well with us, knowing that had we arrived any later, our prepaid room might not have been available. Overall, the location and amenities were great, but there were some areas for improvement in terms of service and management practices.

We loved our family stay here. Suite was comfortable, roomy and aesthetically pleasing. All facilities you need with fridge, microwave, sink. Beds were comfy. Pool was very nice. Walkable to some good resturants

I definitely did not like the parking. For $16/day, I should have been able to park in a covered garage & not have to walk thru an unattended parking lot to enter the hotel. Other than the parking, the hotel is very nice.

Nice clean hotel. Staff was very nice

Cleanliness.

Everything was nice.

Had a great time and the staff was excellent

Clean, convenient, staff was friendly and competent, breakfast was nice… perfectly content. Will stay agin if in the area.

Great stay. Great bar and restaurant. Great city. But I had to pay for parking and it was outside, not valeted and I parked it pretty far away. That’s a new one on me. You at least get to park in a garage if you are paying 16 nightly.

Everything was perfect!

Great stay

While the employees weee polite and helpful, the hotel seemed like it was in general disrepair and didn’t feel clean. Not sure why the $16 fee to park, because there didn’t seem to be additional security and there wasn’t space to park inside the garage. I had to park so far away. The evening reception was poor quality- salsa (no chips) and trail mix. Breakfast was better. The walls were thin and I could hear the kid in the room next to ours and the conversation with the parents. When I took a shower, there was no shampoo, and by the time I finished showering, the drain (which was open) was completely clogged and I was ankle deep. My kid opted to sleep on the fold out bed and there weren't any sheets or extra blankets. I asked for them to bring shampoo and sheets. They brought them quickly, but the drain never drained, so we didn’t try showering again. The air conditioning worked poorly- it was cold in the bedroom but freezing in the living room area. I usually love staying in Embassy Suites, but this one needs some money invested in it.

Amazing stay, really enjoyed it.

There were unsupervised children in the pool and running in the halls. Front desk does not answer the phone and I had to go to the desk to complain twice. Bonnie the manager was ok and she did give me a refund.

We always love staying at all the Embassy Suites. They have a great breakfast buffet with an omelet station & evening snacks with drinks. We enjoyed the pool with our stay. The only thing my husband loves a hot tub & they didn’t have a hot tub. The hotel was so clean.

The microwave and the refrigerator in our room weren’t working.

We had a wonderful stay. The staff was very accommodating

The staff and property were nice BUT there were homeless people that had access to the reset rooms, the entrance door, to the elevators and parking garage (which we witnessed and reported to the staff).The elevators are not key card restricted so anyone can go up to the floors. They do have evening security but there's too foot traffic to keep track of who's going in and out.

Great breakfast

This was the nicest hotel I’ve stayed in in a long time. The hotel was very accommodating and all of the staff were so kind. Antoinette went above and beyond to provide us with a wonderful experience. Thank you!!

The restaurant coop had a big back log of tickets sat for 1 1/2 hrs no food. About 20 ppl left we were late for our show. Came back at 9:30pm to give it another shot. food was great just wish it wasn’t backed up this was our 15th wedding anniversary!

Convenience

We absolutely loved our stay!! Room was beautiful and so was the scenery!! The breakfast was THE BEST!!!!!!!!

The room at this property was clean. Easy and quick check in. We were there for a graduation and my 80 year old father got onto the elevator and the doors closed abruptly on him and cut his arm. This would not have been as concerning except that there was an employee on the elevator who stated that it had just been serviced and completely blew the situation off. When we reached the lobby we realized that my father’s arm was bleeding pretty significantly. The front desk did provide a bandaid but otherwise showed no concern. Disappointing.

awesome people and great place to visit

Great

Comfortable and welcoming