Good

Great hotel! Great equipment, close to hongqiao airport, clean room and good services.

Good

1> There is HDMI slot on the desk. But couldn't use because of out of order. 2> It's needed a bidet in the toilet.

Very nice hotel with nice rooms and a good restaurant. Great chef they have there (German guy) who interacts with the customers. All staff very nice and helpful. Location is good for going in and out of Shanghai, but the local area seems borring.

During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider. Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative. Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.

Great place. Enjoyed my stay

It’s an excellent hotel everything went great I really recommend it for business or leisure stay

The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.

great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!

Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.

the hot water didnt work in my room they never fixed it until i changed room which they had to take me to few rooms before finding one suitable

Nice property in good location with many coffee shops, restaurants and retail. Its subway close to everything Shanghai. My granddaughters loved the indoor pool. The lobby has ample seating and places to relax. The rooms weer clean, big and comfortable.

Michael the Manager is the Best

Awful and terrible service specially from the executive floor staff. They don’t know how to deal with international business travelers. I will definitely won’t ever come again to this hotel and I come an least twice a year to Shanghai for business

all good except bed was not comfortable and desk chair very uncomfortable and cannot see television from that position.

Good, convenient and nice facilities. Highly recomended

I stayed here because it is very close to the Shanghai Jewish Centre which is a 7 minute walk away. But the hotel is stunningly beautiful with incredible service and appointment. It is a world class hotel in its own right.

It was quite good place.

Room fantastic, breakfast superb, really good location. The staff were so helpful and pleasant. Swimming pool and gym were great.

Convenient location and close to subway and some shopping near by. However, the cleaniness of the room when checked in was not too impressive. Subsequent replenish of supplies like coffee etc. were lacking .

As always it is clean and neat.

Chatz Bar: the staff saw me waiting to be seated but no one came to me. So I took a seat myself and waited for ten minutes but again no one came to take an order. I left the bar without having a drink. The piano at the bar must be tuned properly. Its sound is horrible. Spectrum restaurant: After ordering some dishes, I asked the waiter to cancel one of them. But the dish was served. I mentioned about the cancellation to another staff who didn’t understand English well either and she started using a mobile app saying you cannot cancel the order and it can be packed.

Spacious and clean room, staffs are helpful Fair breakfast selection Convenient location, around 5-10 walks to shopping areas

Spacious and clean room, staffs are helpfulFair breakfast selectionConvenient location, around 5-10 walks to shopping areas

I like the proximity to Shanghai Metro and the train statio.

Perfect

Pillow too soft. I requested for supporting neck pillow, room service said all being used and not available. Overall it’s nice experience.

Great hotel, clean, nice rooms! Nighttime singing entertainment well worth the visit. Great stay for business and pleasure!

Hotel was overall quite good and I would probably book here again. Some of the fit and finish of fixtures are not good.

Wonderful hotel. Excellent. service. Although the newly renovated bathrooms are beautiful; the engineering for the shower draining needs to be reviewed.

The room itself was spacious and well decorated (clean and full of amenities goes without saying). By far the best bathroom and tub combination of any hotel room. Capsule coffee, strong wifi, and premium sheets rounded out the experience. The buffet breakfast had a nice spread that checked all the boxes. The area is also a great walking experience through Shanghais Hongqiao zone with stores, restaurant and the International Dance Center just a few hundred meters away. There was nothing lacking - down to the cordial check in and check out process and fancy automated blackout curtains. I would stay here again in a heartbeat!