Incredible staff ..

Fantastic property!! Definitely will be back!!!

Terrible service , they keep charging my credit card , I paid in full my invoice and they charge twice the full amount of the invoice

Average hotel. Not worth the price. Rooms are small and uncomfortable. Gym is very small and poorly equipped. Overall is not worth the price.

Worst customer service I have ever been to. I have been to multiple W hotels around the world, yet this was by far the worst location in terms of customer service and staff. I am not sure how the W gave them the license to run this location. Terrible, would never book again!

Staff was amazing, room was clean and everything was perfect.

Neat, happening place

We were very disappointed in the the property. The pool deck had many trip hazards causing un easy walking. The staff om a couple days were not friendly around the pool. To get my room cleaned I had to request it daily even thoygh at check out I requested daily room cleaning.

I booked a 3-night stay at W Hotels from 5.24.2024 to 5.27.2024. On 5.25.24, the hotel hosted a pool party run by a third-party vendor, open to paying outside guests and hotel guests at no charge. My guest and I occupied 2 pool chairs, and during my time there, I briefly napped on one. After waking up and eating, staff asked us to leave, citing my nap as the reason. I explained I was a hotel guest and requested to speak with a manager, but none arrived despite promises (I have 2 separate videos of different staff saying they were retrieving help/ management). Instead we were notified police were called, so we left the pool area and returned to our room. As we entered our room, Police officers came to our door and we were told to leave within 15 minutes or face trespassing charges. Hotel manager Stephanie Baxter offered to comp one night but denied further compensation, despite my video evidence supporting my account. I offered to send her the videos to eliminate hearsay but she refused. Shaun Baker was supposed to follow up but didn't. Malika Sidler promised to send pool rules but never did. I had to reach out to Nate Lopez several times before getting a hold of him. He stated we were asked to leave by Police because we were being defiant, however the Police asked us to leave as direct orders from the Hotel Ownership. We were left stranded and incurred additional cost for a new hotel. I am in process of seeking a full refund of $1,131.72 for this disappointing experience.

What an amazing time we had! Micheal the manager was beyond amazing! We will be back!!

Had a great time! Loved how close it was to alot of places

The construction of the building is subpar...meaning the walls and windows are paper thin. I was placed in a room facing the nightlife which is fine..but the noise penetrated through the windows as if I had them open.

This is a place to go to have fun. It is loud, music, and parties all around. Keep that in mind if that's not something you like

Double charges and fraudulent charges are abundant

Pool was 21 on the weekends, loud music playing, room was a long walk from elevator, room was NOT private. See through shower was not ideal for my daughter & I.

Amazing staff. Friendly and great area. I always enjoy staying at the W when I travel especially in Scottsdale.

Everything was great.

Excellent- breakfast was weak but otherwise great place

Amazing property and staff.

There is a couple of restaurants to choose from and was overpriced; we ate outside of the property, which has great options in walking distance. The staff was not as pleasant , would not give us the exact amount of their incidental fees. We had a corner room; it was extremely small and awkward. The bed was in the middle of a limited space. There are other options; just make sure you do not choose the corner room. Would not allow us to change to a comparable-priced room that allowed more space. Tight space for sure. We have stayed at W's many times before first time experiencing challenged customer service.

I arrived at 11 p.m and was told the hotel was oversold. They made me go to another hotel about 10 miles away…. This move totally defeated the purpose of my trip. I have never had this happen before and I hold Hotels.com responsible..and will never use your service again.

I really enjoyed my stay..highly recommended. Check the W Scottsdale out.

We had issues with the ac unit cooling the room. We had two employees come up and check the ac and everything seemed to be working, unfortunately I was unaware the window behind the curtains was slightly cracked which was allowing the cool air to escape. I didn’t discover his window until checkout and I think this is a big reason we were unable to sleep and the room was unable to cool down. My biggest issue is the access to the pool. We had 16 people staying at the property for the Cowboys game. The doorman “james” refused to let us access the only bar/breakfast area before we left for the game. Also the previous day we had the same issue with the door guy allowing us access to the pool due to us wearing “cowboys” gear. The rules need to be posted or a little more defined especially for guests staying at the hotel.

Staff was friendly. Location is great. Wet deck is really nice.

Staff not knowledgeable about the business or how to check in staff.

Some of the staff were often not very friendly and had a lot of attitude. They also misinformed my friends and I several times. Staff also didn't clean our room.

Great hotel . Perhaps to many non hotel guests in the pool .

The property was beautiful and Gia at the front desk was very nice. If only her hospitality and professionalism would have carried over to the pool bar. The bartenders were not nice and it appeared to be only towards the only two women of color

Staff were exceptional! Property was gorgeous and clean. Pool area was well kept. Room was small but really nice.

This was a beautiful hotel ! Rooms clean, service kind, hotel a vibe.

The pool has a ridiculous policy that you can not get an umbrella unless you purchase bottle service. There were more than 30 umbrellas stored away and zero shade on a 115 degree day in Scottsdale. There were less than 20 people in the whole pool area and only 2 of us and we were not going to spend $350-400 dollars to use an umbrella. Later that night we were woken up 3 times after 1am, 2am and 3 am by loud drunk people in the hallway outside of our hotel room.

Excellent location. In the heart of Scottsdale. I will definitely be back !