Bed mattress seemed old and water pressure was low in shower. Breakfast was excellent and service was great.

When I checked out my bill was $30.00 more than when my reservation was confirmed. When I asked why the person at the desk did not have an answer as to why this occurred. There were no other charges. It looks like bait and switch. The shower control for water flow and temperature was terrible. If the stream was usable it was too hot to stay under. At a usable temperature there was no pressure. The additional wand was broken and not usable. The room, bed, and breakfast were great.

Front desk staff was wonderful

We stayed at your hotel, because we were scheduled to have a college tour of The Academy. The staff was kind, the hotel and rooms were clean. The only thing I would like to see change at this time, is the length of the shower curtain. It barely reached the edge of the tub, so shower water was getting outside of the shower/tub, and onto the bathroom floor. We had to use a couple of bath towels to wipe up the water.

Our bedding had stains, and we constantly asked for more towels and did not receive them, our tub did not drain so we would be ankle deep in water every time we showered.

Front desk was great and helpful. She's offered to keep the firepit going a little longer so we could enjoy it outside, as we got in late. Breakfast buffet was a great way to start the day. Clean facilities and comfortable beds.

This is an excellent hotel with very nice rooms and a great breakfast. Front desk was very welcoming and helpful with local information. Wish the bed had been more comfortable, but that is just me.

There was a dog in the room next to me that barked incessantly most of the day. I needed to rest before an event I had to attend (I had changed time zones and was struggling with that change) and was unable to do so due to the nonstop loud barking. I called the desk and was told if the owner was not in the room nothing could be done and further, I had no expectation of quiet during normal daytime hours. They took my cell number at check in, why not use the number they took from that room to say tend to your dog? That was not presented as an option they would take, instead I was told there is no expectation of quiet during the day. The barking continued after I called. The morning I checked out, I stayed into the room before heading to the airport and the barking was again nonstop. This 'no expectation of quiet during daytime hours' policy will absolutely affect my hotel chain choice in the future. I should have been able to use my room as a quiet place to nap during my stay there. I should have been able to watch TV in my room without constant loud dog barking. But I was not, and the staff unapologetically told me nothing could be done and I was in the wrong to expect quiet when the sun is up. The room was clean and comfortable, but the barking dog ruined my stay.