They are only interested in taking your money, they don't have any customer service.No staff answers the phone and the emergency number they give for late check in is disconnected, I do not recommend this place if you are working and need a place to rest.

Charged and extra 30$ for late checkin of a text message for rein key code. Bugs over floor and bathroom with very dated furnishings.

Basic motel good for a couple of nights.vlose to everything

Tried ringing Koala motel 1 hour prior to closing time at 8 pm to let them know of possible late arrival enroute from New Castle but had no 5G Optus coverage. Arrived just 1 minute past 8pm but the office was already shut and in darkness. Rang the after hours number and can only leave a message. Did that twice but did not ever get a call back. And yet we were charged the full price. We were lucky to get a room in nearby Mecure which is just a tiny bit more but good service, nice clean hotel and spacious. So buyers beware!!!

Waiting to check in

Booked this room for one of our truck drivers traveling from ACT, he arrived at approx. 8:30pm. We were charged an extra $30 for "late check in" and by late check in I mean the rude guy at the desk had to text him the key code to enter his room, rather than tell him in person. Absolutely ridiculous. Maybe think about texting the late check ins their code before you leave work if you're going to charge people $30 for an sms. No where on Wotif or the Koala Tree website does it say anything about a late check in fee. Will never stay here again and tell everyone who will listen this story.

Over priced for a small room. The amount of dust on the blinds was awful. Access from road was terrible. Noisy from other guests and road noise.

The rooms were nice

I was highly disappointed in the attitude and mannerism of the hotel receptionist/manager. He dealt with a situation very inappropriately and breached my confidentiality. I had paid for the room beforehand and on check in was asked if they could charge the pet fee and security deposit which I was happy to do. Unfortunately the online booking had supplied an incorrect card and he couldn’t charge this after I had checked in, so he proceeded to enter my room while I was walking the dog (I had my phone and personal belongings in it), locking me out, then when I went back to see why, he was extremely rude, demanding and did not listen to anything I said (explained my phone was in the room when he called but he got angry and misunderstood saying “what your friend was in the room?!”) within minutes I had another credit card on file that he could charge but he never calmed down or apologised for his poor actions. This whole situation and attitude was a breach of my personal space (entering my room that had full payment) and I will not recommend this hotel to anyone while this manager cannot treat humans with any kindness or understanding.

We booked this hotel the day of our stay. After we booked we go a notice that, if we were arriving after 8pm to call to arrange access. We called - multiple times - phone didn't answer. We arrived at the hotel at 9. The manager's office was in darkness as was what looked like their accommodation. There were two numbers on the front door for after hours and emergency service. We called both multiple times - one didn't even ring, the other went to a text service. We left messages, No one called. After waiting for nearly an hour and multiple calls, by this stage it was nearly 10.30pm and no motels were open in the area. After driving for 8 hours that day, we had no option but to continue to drive home - another 4.5 hours. Very dangerous - and got home at 2.30am. This place is terrible!

I cant really fault the place. It was clean and roomy enough for 3 adults and a dachshund. The room was reasonably modernised. The parking was

Clean comfortable room, recently renovated bathroom, basic kitchen. It’s just a short drive to any amenities

It’s worth I have been saying my life. They took deposit $200- without notice they charged $459- one night. I have been asking receipt so James Danton General Manager The Koala Tree Motel [I have no responsibility to do that so I will make you a reprint and send that as a photo for just $10.] If you staying need receipts cost will be $10- I never received original receipt. If someone takes up the challenge of staying overnight, I would like to respect that person's challenge.

Nice

Attitude, outdated set up.

An older style motel with real character. The accommodation was comfortable and the shower nice and hot! Very conveniently located, in walking distance the the centre of Port Maquaire.

DON'T STAY AT THIS MOTEL. THEY CHARGE A $200.00 SECURITY DEPOSIT ON TOP OF THE MOTEL CHARGE!!!! THE ROOM CHARGE ADVERTISED IS NOT THE END PAYMENT. IT IS $70 MORE. IT IS A RABBIT WARREN TO GET INTO AND PARK. THEY ARE RENOVATING AND THE FITTINGS ARE WEAK AND PRECOCIOUS BUT NOT FUNCTIONAL THE MIRROR IN THE BATHROOM WAS HUGE AND HEAVY AND JUST HANGING READY TO FALL!!!! WORST OF ALL THEY CHARGE A $200.00 SECURITY DEPOSIT AND DON'T TELL YOU BUT THEY REFUNDED IN 5 WORKING DAYS. DON'T STAY AT THIS MOTEL, MANY GREAT MOTELS IN PORT MACQUARIE. .

Motel under going update

Great and friendly service. Top job. Thank you.

Shower getting changing water temperature other than that you get what you pay for

Very old motel in mid slow cheap reno. Very narrow parking and drivewaysetc covered in leaves & weeds.

Value for money pet friendly motel with the a wonderful sofa and large windows which gave the room plenty of light. The property is being renovated. The room had a microwave and toaster. Walking distance to centre of Port Macquarie. Great cafe on the next corner. We would definitely stay again.

Check in was quick and easy. Room was adequate. Older property, very basic.

A very poor stay, the facilities in the house were shabby and the bed actually rolled when one sat on it!

The property allowed our pet to stay as well. While the hotel is an older property is is fresh condition and everything was in working order. The rooms are clean and the bed was confortable

If I could leave a negative star I would. We booked and prepaid to stay here on 15th April. We arrived just before 2pm to a construction site and dangerous building materials scattered throughout the property. My first impression was that it had shut down for a full renovation but no you just had to avoid the debris during your awful stay. When the office failed to open at 2pm and with three guests waiting to check in I called the number on the door to be rudely told to wait and hung up on. Each guest was made to pay a $200 supposedly refundable deposit prior to receiving their key. There was NO requirement on our booking confirmation for this to be paid, however having driven 6 hours I offerred my Visa card for this payment. The room was small and mostly clean but the TV remote did not function and both chairs were broken. Each light globe was either different or not working. We left the next morning and returned our key. After almost four weeks our deposit refunded after several rude exchanges with James Danton and opening a dispute with our bank for the transaction. It seems many others have been through the same - please do not stay here - sleeping in your car is a better option. The photo attached to this reveiw only proves the owners disgusting attitude to customer service. It seems many have been ripped off by this less than third world motel and it's grinch like owner.

Very dark/non-existent outdoor lighting. Property is off very busy street, hard to access. Very clean accommodations.

don't book this motel ever if something happens and you can't stay because it's non refundable and they won't give your money back

Expensive. NOT 4 star. Manager was incredibly rude. My wife and I were so upset by the argument with the manager that we couldn't sleep. $25 late check in fee. $30 fee for changing the booking. Total for 1 night nearly $300. Renovations actually going on during our stay. Garden messy. Retaining wall falling down. No designated parking. This is an old motel that needs updating. Facilities are basic, 3 star max. Fridge was not working. It is hard to see how they are still on business. Do not stay here.

Only stayed overnight but everything seemed fine

Untrustworthy. Avoid this place if you think making a booking means you have a room to stay in after an 8 hour drive. Despite booking a month in advance using a reputable booking site (Wotif), we arrived at the Koala motel only to be told that we did not have a booking. He claimed there had been an issue with the credit card. Which we believe was absolutely not the case. We had received booking confirmation from Wotif when we booked and no issues were reported to us. Nor did we have any issues with the 3 other places we stayed on three subsequent days which were booked on the same site using the same credit card on the same day. He then tried to sell us another room for $40 more than the original booking cost which only had one bed. But for $50 he would get another bed for us. So an additional $90 for a smaller room. He then took a deposit on the dearer room which my daughter paid. Only to be told “Someone else has just booked the room online, So you can’t have it now”. He then refunded the deposit. Why he needed a “deposit” at all seemed highly suspicious. He was border line rude and at no time offered anything resembling an apology. By the way, the place looked like a dump from outside anyway. The alternative place we managed to find and stay at was much nicer. And the owner was extremely helpful at short notice. And even allowed our pet to stay when they usually do not.

Booked online, no instructions as to how to access room, the key box was broken. All 3 listed phone numbers disconnected. I woke up the manager and he told be get stuffed and slammed the door in my face