We stayed one night, everything was clean, we are satisfied

we have stayed here at least three times when traveling from OK to CA..always been great for us with a dog. no road noise

Easy on and easy on the freeway. Staff were friendly.

Parking was plentiful. The area is outside looks like there is some construction getting ready to happen or needs some landscape done.

Was a very nice hotel way better then anything else in gallup

Room was nice. The town as a whole is a bit shady.

The window did not lock or close properly so heard wind blowing in all night. Either plumbing or heating in bathroom wall was noisy all night also. Had a $25 charge on cc after checkin, during checkout asked about it the clerk said she didnt see it and since we pre paid with expedia it should go away day 2 and still waiting to see if it goes away. Was going to swim in indoor pool but could smell chloride before even getting near the door. Too strong to swim.

Room was great. Clean, quiet, comfortable. Breakfast was busy, not enough tables. They were out of eggs, no biscuits for the gravy. No milk.

Perfect for a night

just fine

Clean place to stay.

Easy & quick check in, clean comfortable room also!

The free breakfast was terrible. They only had coffee to drink. A lot of things in this hotel was out of order.

Loved staying here. The staff was very friendly. The rooms were clean. It is so nice to get the room cleaned daily again.

Our room faced I40 and only about 100 feet from the interstate, you could hear all the trucks driving by all night. The AC unit struggled to stay on so felt like a sweat box. Parking lot is shared with other hotels nearby which makes for a packed lot. The hotel also accommodates truck parking so the parking lot is a little shady. Would not stay here again if you paid me.

Will stay here again.

Enjoyed our stay

Property was nice and well kept. Room was clean bed was comfortable and breakfast was good.

Ok hotel, nothing fancy a bit older and grouped with a couple others, wasn’t a problem for me but I bet parking can be tricky. Very close to highway so lots of road noise

Beautiful area and scenery! Staff was so nice and helpful! Property was safe and well lit and clean!

Water not hot enough. Breakfast starting clising before 9:30

Great hotal

Good stay, slept well

a lot of noise due to location. Walls between rooms could be thicker and doors more sound proog

Pool was closed. Terrible customer service. We switched to a different hotel.

It was fine for our one evening. I will say that the address is incorrect. We ended up backtracking quite a few miles due to it being on 66th Ave not Hwy 66 as listed. 66th Ave is also called Olde Highway 66 I believe. Very confusing, even the desk clerk said this happens all the time.

Wonderful staff.

I found a bed bug on the wall. I gave it a 2 star because they did act fast to get us into another room with an upgrade. However, we didn’t know if it had gone into any luggage or clothing. We had built a case with IHG and the manager called. After talking to her, they claimed to not have found any more in the room and ask if we had stayed in other hotels. Insinuating that WE may have brought it in from elsewhere. We don’t have an infestation in our home. So where this bed bug came from, nobody knows. We had not been issued a refund because the hotel said we booked through a third party, but Expedia escalation team said that since we paid in the hotel, they can provide the refund. So we will see how that turns out. We came home and washed everything we took in hot water twice, but had to throw out our luggage not take any chances.

Quick stop for the night. Beds were comfortable and rooms clean

Quite location, nice friendly desk personal, clean

Check in was quick. Plenty of sanitizing stations. However, the first room we had was not completely fixed so we switched rooms that took a few minutes. We liked the seating area at breakfast. Breakfast is great, but it was the same stuff served for the weekend. We were hoping to spend some time at the pool and found that it was closed. The exercise room had no bottle refill station that worked or had water. The rooms are nice, the one we stayed in had ADA compliant bathroom with conjoined room access. Also next to the elevator. This is a newer hotel but can see some repairs already need to be made with carelessness. Our room service was great. Only thing was the hotel staff would not give more towels to us even though we were staying two nights. We got pool towels instead. We picked this location to be close to family. So it is a few minutes drive back into town, tons of places to go here.

getting to the hotel is somewhat convoluted