I like how convenient it was to walk to the Zocalo and they were friendly and helpful with our transportation back to the airport. Something they need to work on is on having a key so they can go clean the rooms without us having to turn them in and asking for them when coming back.

Awful!!! Nothing to do with the photos they show on the internet, everything there is old and dirty, only one towel in the bathroom and it was old and with holes, there is no hot water in the shower, we arrived at 8 am (we notified days before) and a person in pajamas and almost asleep just showed up,he never asked us names or IDs and only gave us the room key and left We left after a couple of hours and we had to look for another place, thankfully we found an excellent hotel totally different to this awful “hotel”, the only inconvenient was because we had to paid again for the new place ( hotel Esperanza was paid in advanced and they didn’t pay our money back. Please don’t include hotel esperanza in your page

It is a very clean and friendly place the only two thing I did not like is the at I booked a 3 bed room and they only offer one towel and make sure you take your own toilet paper the room does not provide it.

cheap is expensive

The room had an odor that was unbearable to stay in.

They never asked for an ID they gave my key to someone else. Apparently anyone can walk up to the desk claim they have a booking and they’ll hand you a key to a room without checking your credentials. Even when I stood at the lobby for at least 10 minutes in front of the receptionist with 4 pieces of luggage. No assistance was offered, the manager seemed to be busy with his construction workers bringing down bags of debris, making all kinds of loud noises past 8pm. This property is under renovation which is not disclosed in the page. The room was in terrible conditions. We booked the multi family room with 3 beds since it was 5 of us. The room is in terrible conditions with torn curtains, no safety latch, no remote control, the dirtiest carpet I’ve ever seen in my life and to make matters worst, 1 dirty towel for everyone to share.

Staffs are so friendly and smiley. It was an old hotel but good for the price. It was close to everything and very central.

I arrived and the lobby was not welcome at all. I took a quick shower but had to wait 15 minutes for hot water. Then pictures because the room was unacceptable. The top lock was broken, there was no safe for valuables, the door had cracks, and bed had holes. I left.