I am very disappointed with hotel and hotels .com both. I couldn’t check in the day I booked hotel. I reach there in property and no one was there. After that I am trying to reach hotels.com to get my money refunded but there customer care number is not working. Worst experience ever never recommended anyone

Not much needs renovating

Good value, clean, central location, easy check-in and check-out

We arrived beyond our checkin time, roughly 5ish. Staff made me wait 15 mins so they could obtain room key. I had to remind them I was waiting. I was informed that our room had not been cleaned due to the late check out. I think the people who supposedly checked out kate were still occupying the room. When entering, the room it smelt bad. Plates in sink , no toilet paper . Pubic hair bathroom sink . Holes in walls . No flat sheets . It was a horrible sight .

Nice old hotel

Dont stay in these rooms unless you want to sleep off a night of hard drinking.

the hotel locates at a beautiful coast, where people can stay several weekends. The hotel is too old and lack of maintenance. No one clean the room for the 4 days I stayed.

Terrible cold room, rain water leaks, no power point in the room, noise, dirty room

It’s the cheapest accommodation around however because of that it’s extremely dated and needs a good paint 🙂

Where do I start.This establishment is in dire refurbishment! Omg the stairs to the floors, needs desperate renovation,room had a foul smell,,dirty floors,dirty walls and stained linen,tears on the pillow case,dirty disgusting shower curtain,smalll communial area with one toilet and shower,squeaky floors in room my god I would not recommend this place to anyone,definitely will pay the extra to stay somehwere much better..my advice read the reviews before booking this hotel they say alot about the place. 0 stars

Not clean dirty room no power point inside room cracks every where inside room and common areas amenities. Not cheap compared to similar accomodations

O.M.G! I should have expected the worst when i stepped onto the first worn and not carpeted step to climb up to the top floor.The stairs were carpeted further up but boy! were they a safety hazard with all the edges frayed and worn away. Finally made it to the top floor and found my room.Looked freshly painted as there was pain all over the light fixture. The bed was flat on the floor with no legs to support it luckily i was able bodied enough to get up off it.Where's the TV? there wasn't one. Where's the coffee making? After a search through the rabbit warren i found the ladies bathroom and coffee making facilities BUT no milk AND no cups. I dug through the cupboard underneath and found some plastic picnic cups but no spoons. Was wary of using the cups but had no choice if i wanted a drink. On to the bathroom, Ancient is an understatement.I wouldn't use the shower as it was in the bathtub and this would be an impossibility to get out of with any impairment. Now back to the room; No bedhead,pillows up against the wall plus the pillows LOOKED fresh but were stained and the throw pillows were sad looking things.NEXT; NO POWER POINT IN THE ROOM! just an extension cord run through the window from god knows where.The sound of creaking boards and other guests could be heard clearly as well as the roar of pub patrons downstairs which echoed up through the courtyard outside my window.The owners need to desperately update the upper part of the pub as there seems to be lots of space .

Not a powerpoint or sink or wardrobe.in.the room.

We rang up at 7.30pm to advise there was no toilet paper in the ladies bathroom on the 3rd floor. They said they would be up to fill it up. No one bothered to do it. No tissues in the bedrooms, not even paper towel. When I called the next day I was just fobbed off. No extra blankets if cold. Basic necessities not provided and charge full price.

Overall experience was okay. Location is convenient and walkable from the different tourist locations in the area. However, noise from the pub could be heard from the room we stayed. The door lock of the room we stayed wasn't working too. Toilet and bath is communal and I wish it could be cleaner.

Overall experience was okay. Location is convenient and walkable from the different tourist locations in the area. However, noise from the pub could be heard from the room we stayed. The door lock of the room we stayed wasn't working too. Toilet and bath is communal and I wish it could be cleaner.

Bathrooms with accommodation were poor. Need a major overhaul. Dirty in men's bathroom. Not enough showers or toileta

Bathrooms with accommodation were poor.Need a major overhaul.Dirty in men's bathroom.Not enough showers or toileta

Be sure to bring your cup, bowl spoons to make coffee ext. Plenty of coffee and tea milk. Bathroom of room 21 had mold in women bathroom very noticeable maybe because of rain. Don't like the stairs and lifts. Bed was basic and clean room

The property is very old,holes on the walls,the room was very small and smelt musty ,the bathroom was very unclean and the linen had stains on the bedding and towels needs to have a good renovation before guests they there .The staff were very friendly though

The Room had not been cleaned properly and the shared bathrooms were dirty and full of mold

Really dirty room, bathroom is really far, no proper ventilation, dirty linens. Worst experience I have ever had for the price.

No power outlet in room. No AC. No bedside lamp. Dangerous torn stair carpets. $100 per night for that room is robbery!

If you’re looking for somewhere to only sleep and spend no time in, then this is the place for you, you get what you pay for.

Didn’t like No ventilation Cold water In shower Felt a fire Hazzard Stuffy

Didn’t like No ventilation Cold water In showerFelt a fire Hazzard Stuffy

Absolutely disgraceful and they should not be letting out rooms in such terrible condition. No electrical sockets in room, no A?C, floors and walls dirty, showers dirty, when showering water did not go down the drain.In one word: Disgusting

Absolutely disgraceful and they should not be letting out rooms in such terrible condition. No electrical sockets in room, no A?C, floors and walls dirty, showers dirty, when showering water did not go down the drain. In one word: Disgusting

Our beds had sand in them, the ground wasn’t vaccumed properly… the shared toilets weren’t cleaned once during our stay and smelt like cigarettes. Also, for a room that should fit 6 ppl, there was only 1 powerpoint within two rooms that worked. The staff on the other hand were lovely, and when we asked for an extension chord they were happy to help. Check in and check out was easy and efficient.

Our beds had sand in them, the ground wasn’t vaccumed properly… the shared toilets weren’t cleaned once during our stay and smelt like cigarettes. Also, for a room that should fit 6 ppl, there was only 1 powerpoint within two rooms that worked. The staff on the other hand were lovely, and when we asked for an extension chord they were happy to help. Check in and check out was easy and efficient.

Further to all the complaints about The Grand at this review site, the fact is that it's what it is, and doesn't pretend to be anything other than that! Given the price in comparison to what you'd pay elsewhere - and for that matter anywhere else in Kiama or the Wollongong environs coast - it's frankly great value for the prices it charges, while one can easily stay there for one - or even two - nights without being forever psychologically scarred! Staff can be matter of fact (they work in a busy pub in case you haven't noticed!) while they're friendly enough, and the premises go to great lengths to ensure C-19 safety via handwash and for the most part, reasonably clean bathrooms by pub standards. Basically, if you expect to get more than 2/3 star accom. for the prices, go elsewhere to avoid complaining, while if you can adapt to a setting which is up front honest re: what it says it offers, you won't be too disappointed. Other than that, the best thing about The Grand are their extremely generous cancellation terms and conditions!

Further to all the complaints about The Grand at this review site, the fact is that it's what it is, and doesn't pretend to be anything other than that! Given the price in comparison to what you'd pay elsewhere - and for that matter anywhere else in Kiama or the Wollongong environs coast - it's frankly great value for the prices it charges, while one can easily stay there for one - or even two - nights without being forever psychologically scarred! Staff can be matter of fact (they work in a busy pub in case you haven't noticed!) while they're friendly enough, and the premises go to great lengths to ensure C-19 safety via handwash and for the most part, reasonably clean bathrooms by pub standards. Basically, if you expect to get more than 2/3 star accom. for the prices, go elsewhere to avoid complaining, while if you can adapt to a setting which is up front honest re: what it says it offers, you won't be too disappointed. Other than that, the best thing about The Grand are their extremely generous cancellation terms and conditions!