SCAM: BEWARE. The hotel scammed me on payment for accommodation BEWARE! I booked through hotels.com and had an agreement in USD to pay on arrival at hotel. They originally charged in USD but to wrong card. When they put on the new card they charged in KEN shillings. This was a fe more GBP than if they USD but I thought ok as they said it covered the full amount for the accommodation plus $18 for shuttle transfer (same as usd payment made against initial card). On check-out 11 days later I saw they had charged extra for accommodation and asked why? Went back after an hour and said the manager wasn’t available yet. When we had to leave they just told me the manager confirmed it was correct and I had to pay and manager not available again! Spoke to manager via chat after I left and he said they made a mistake on initial payment and used wrong exchange rate - i explained they actually used the wrong exchange rate but have not heard back and has been over a week now. Clearly a SCAM or they would have resolved quickly. Overall this has cost me approx £50 extra through their “mistake”

It is a heaven!

Excellent hotel and the staff have top quality customer service . Lovely pools, amazing beach views, unlimited drinks and wildlife ! This is literally a place you would see on the TV and say I would love to go there. There are some huge renovations going on at the hotel and it did not mention this on the booking which normally I would leave a negative feedback for but due to the vast size of the place it will not affect your stay in anyway apart from the late night restaurant which is usuallly opened till 12 being closed. Also check out the watersports at baobao at the Freetyme water-sports counter, those guys were fantastic and I highly recommend this resort to anyone.

Excellent overall. Had to call staff more than once to get their attention at times but staff were mostly really nice. Facilities are excellent and food quality is the best. Room was listed as having one double bed and one single on hotels.com but actually had two singles

My husband. snd I spent 4 nights at Baobab in February 2024 and had a wonderful experience. our room was comfortable, air conditioned and had a nice view. The staff was friendly and accommodating. The infinity pool was great and the activities ppl enthusiastic without being annoying. Water aerobics was really fun to watch. The buffet is great. plenty of selections. However the private dining restaurants were awesome. we had dinner at the sane one twice because the food was top notch. Great place! The drive from Mombassa took 2 hours due yo traffic and time of day so be prepared fir that. Going back it took 30 minutes

Super service from all staff. Some confusion about what we were allowed after check out but this was eventually clarified to our satisfaction

cleanliness, Overall Hospitality of the staff. entertainment was unique.

Amazing property