-Great location for tourists. -Expectation for improvement to increase the sort of food at breakfast

very good!thank you!!

Our overall experience with this hotel and their staff was not great. The breakfast is subpar compared to what we’ve experienced in other comparable hotels in the area. The room does not match the photo whatsoever. the hotel was extremely noisy

We staid their for 3 nights and it was perfect! The rooms are clean and big...the bed is super comfy and the bathroom has everything you need:) the stuff was super friendly and very kind. Thank you...we will come back

Property itself was great and staff was super friendly, accommodating and helpful. It's insanely busy outside the hotel but I think that's everyone in Hanoi

Good hotel in a Great Location. It was quiet quite as well considering the location. The breakfast was superb, i was surprised how good it was especially the omelette. Great affordable spot!

This was a well placed location, great breakfast, wonderful accommodating staff, nice room and balcony.

The hotel was in good location, walking distance from everything. Staff were friendly and helpful. Room was decent size and clean. Breakfasrlt was good. Would recommend if you want to stay close to the hustle and bustle of Hanoi.

Great location

Second stay at Hai Bay. Good value. Clean and comfortable. Centrally located.

Great service provided and we enjoyed the spacious room and balcony. Would definitely recommend this hotel.

great hotel!

Great breakfast

Very good location to stay and explore the best of Hanoi.

Aircon blows direct to bed. Too cold. Water yellowish but ok after long flushing in bath tub

The bed was very comfortable. The breakfast was decent though not too special. I remember Happy who was always happy at the reception desk.

We booked a 2 bed unit, met our needs and was a good value. Staff very helpful, limited breakfast and good.

The accommodations were very comfortable. In Vietnam most hotels do not provide a top sheet for the bed like the United States. Street noise is very loud bring ear plugs. Major traffic street. Staff extremely helpful. Convenient location.

This property is at a convenient location. The room was old-bathtub was leaking water every time we shower. The toilet doesn’t flush well.

It is in the middle of Old Quarter. Plenty of restaurants and shops all around you. Old Quarter is a big tourist area so it if very safe to walk around. You have a few historical places with in walking distance (1 KM walk). If you don’t feel like walking that far plenty of taxis and bikes willing to give you a lift.

felt comfortable and close to Vietnamese traditional culture around the hotel.

Great hotel, staff very friendly & very helpful, hotel arranged airport pickup, very smooth operation. Good location, room was nice

Great and very helpful staff

What a great place to stay. In the middle of the city and you can walk to see many things. Great food nearby also

Extremely friendly and all round supportive staff. Excellent breakfast, for both quality and quantity. Very nice location, with many shops and restaurants. Clean, nice rooms, fully matching the website photographs.

Room a little small but clean. Location is good. Staff friendly and helpful.

Clean. Nice. Comfortable. Well situated. Affordable. We will go there again.

Like: Availability of Wi-Fi in the breakfast area and the verandah. Like: the verandah on the top floor Not a fan of the compact room with limited leg room between the desk area and the bed.

The hotel and staff were great! They were incredibly kind and accommodating. When I had troubles with withdrawing money from ATMs for a few days, they helped me exchange my remaining dollars until the issue was resolved. If I ever have the opportunity to return, I will definitely book here again!

There are so many options for hotels in Hanoi's Old Quarter, but we were very pleased with our choice of Haibay Hotel. It is perfectly located for walking trips around Old Quarter, with restaurants, coffee shops and spas literally at every turn. The property seems well maintained, the included breakfast each morning was perfect for us, and the staff was very friendly and helpful. We'd have no problem recommending Haibay Hotel to visitors.

First there were 2 guys at reception who watched us struggle with 3 luggages. We are both 60 plus. Anyway we surrendered our passports n asked to rest on the sofa. We booked for a room with city view and I believe it costs more. Was given 801 with a view of rooftops. While bathing I heard a loud pop and the tv went dead. My sister went down to inform becos the phone wasnt working too. Told to pack up and transfer to 306 but not given keys. We must pack and meet on the 3rd floor. We waited and waited since they have cctv they could see us. Finally I went downstairs and was told to move back to 801. I wouldnt have any of that. Waited again for some fidgeting and got the keys. Theres a balcony we dont use and it was noisy. The aircon wasnt cool sometimes. The water pressure is better than 801 for sure. Housekeeping staff was good. Overall staff is above average. The next door massage was good too. Basically it was an overwhelming time in the streets. We walked with the traffic becos the shop fronts have bikes parked. I learned thats an income for the shop owner. I wouldn't spend more than 2 days in the city next time I visit. Oh btw breakfast was good. The sunny side up eggs done very nicely. Thank you.

Great location.room are clean and confortable. Wifi is good.