Super great staff, clean and comfy room. The downfalls for me: no breakfast, no pool, & only diet drinks were stocked. The people upstairs from us sounded like they were having a bowling party. We did contact the front desk and they made a call upstairs, which seem to fix the issue. Again, the hotel staff was great!!!

Weird vibe

It was a great stay, clean room and employees were very accommodating.

Good Place to Stay

Nice please i like everything. It's me second time in this hotel and a like.

The service was great! The shopping was great! The hotel was safe and clean

The place was clean had everything needed for a short stay close to anything and everything . Parking space could be a little better.

the room was nice and clean. I was on the fourth floor so i had a good view of the sunrise in the morning. thank you for your friendly service and the speed of checking me in and out. And it was quiet in my room

Great place!! Very clean, spacious and lots of great food and shopping very close by. Loved it!

Booked my stay for this hotel, with a conformation/ booking Then comes the day i am traveling to my destination, this hotel. I get a call half way there that they are overbooked and only have a single queen bed room for me that is available. I asked what happened to my room, which was paid for, and confirmed. The lady then says im sorry were over booked and this is all we have left. This was unacceptable. I told them to cancel it. Not 2 hours later I get another call from the same hotel, different person, telling me the same thing. That they were over booked and only had x available. I then had the same conversation about paying for and having a conformation #. Told her to cancel it. Seeing how they gave my paid for room away. And the fact that 2 different people called me from the same hotel, tells me they don't communicate within their hotel. And they dont pay attention to confirmed bookings. I would like ny money back for this. I didn't get the room i booked and paid for. I went to another hotel. And had no issues with my booking online. I have never had this problem with Expedia until now. And i will no longer be using this site. Thank you. If i could please get a refund for a room that was sold out from under me that would be GREAT.

Very reasonable priced. Liked the fact that there were laundry facilities, a place to buy basic food for cooking in our suite. Bed was very comfortable.

Very clean and comfortable, great location, friendly staff, no complaints. And the price was great!

Everything was perfect

Make up stains on pillows. I dont wear make up

There was bed bugs in our room. Fire Alarm kept went off for an hour or so in the morning.

I needed a king size bed for my toddler and husband which is what I bookedand they had plumbing issues so they stuck us in a queen size room. We weren't able to sleep and the room was a lot smaller than what I had booked. They should have at least notified me of the downgrade before I arrived and I would have switched hotels.

It was very clean, but price never went down after being there two weeks

I love staying here, the beds are si comfortable. The room is spotless! The kitchen has everything. And the staff are so friendly. There was a lady at the front desk that was in training, she was absolutely delightful, and so was the person training her. This place is my go to when I'm in the area.

Easy and pleasant check-in. Parking in the back was well lit and easy ingress/egress. The room was very clean and comfortable. It is far enough from the road to eliminate road noise. The Air Show was practicing during the day but that meant you git to see jets! Recommended.

Great hotel for our family of 4. Having a full size kitchen was wonderful! The hotel is very conveniently located off the interstate and near restaurants. We stayed here to go to the Wings Over Houston Airshow. The airport is only about 15 minutes away and easy to get to. Highly recommend!

Staff

The hotel was very clean and a great location for us. So close to our friends and to various places that we wanted to visit. Staff was friendly and we had no issues with anything.

Beautiful property but wish they had a breakfast option

Staff was really nice. Overall clean and tidy. Manager was great and very ftiendly!

I found fake eye lashes and a previous guests hair band in my bed.

The staff were friendly, our neighbor across the hall was very loud in the middle of the night and front desk took care of it, & apologized.

This place was Awesome, Everyone there was So Helpful and Friendly. Will Definitely be staying here again and Highly recommend them ❤️

We enjoyed our stay. Staff were very accommodating and went above and beyond to make our stay enjoyable.

The staff at this place hospitality is TOP TIER!!! Ms. Codie & Ms. Katie goes out there way to make sure your stay is a wonderful experience! I HIGHLY recommend this hotel if your ever in the Pasadena Texas area!!

There were hidden deposits I wasn't made aware of. I was coming to the area for a family emergency. I called to double check that my reservation was good and give them a heads up about my dog. I knew about the Dog fee which I was ok with. I asked if there were any deposits that would be taken and they told me no that they just took a card for incidentals. I get there and the Lady at the desk told me there would be a $25 refundable deposit as well as the 75 that I knew about. When I got to my room I had a 50 dollar charge and 2 25 dollars charges. I assumed it was my 75 dollars that i owed plus the deposit. Sunday Morning I had a 75 dollar charge. a 50 dollar charge and 25 dollar charge. I had to scrounge around for gas money to get home. When I mentioned it to the front desk she said that was normal and they don't say anything because they don't know who will get the charges.

I spent 3 nights here; I'd return again.

Hair on counters. Showers not clean. Unpleasant smell in hallway & room.