Great service and amenities.

The staff was polite and helpful. Beautiful location and views. Not too far from the port. Two restaurants with different menu choices was great. One area of the pool was out of order, would have been a better visit if that part was working. I would definitely stay there again.

The resort itself is amazing but the front desk staff were not friendly at all. When we came, she immediately informed me about what we need to pay and stuff like and it made us feel like they are all up to money and making sure we can pay. Not even asking us if we are comfortable at the moment and how was our flight/travel.

Awesome

Beautiful spot with excellent mountain and ocean views. Property is very new and built with meticulous attention to every detail. Just be aware there is no sand beach just a rock one but it does have good snorkeling and Mantigue Island with white sand beaches is visible just a short boat ride away.

Intimate dining

We were pleased that we got upgraded to a suite . We didn’t need 2 beds bec we’re a couple . The living room & dining area was a treat , we enjoyed the separation . May we suggest to put the door to separate the bedroom to give privacy when you have guests joining you for a night cup or a game night . The place is quiet & very clean. The first few days seems like there were less than 10 of us . So buffet was not available although the breakfast we had was great & it was a generous portion. The staff was excellent . From the driver that picked us up from the airport , the guy who assisted us with our luggages and of course our good waiter Aldren who greeted & served us every morning . They were very courteous & helpful . The place itself is wonderful but the staff is the heart of Noveau . Wish you can give an all inclusive package that includes port transport , packages to the islands & waterfalls etc. an all inclusive no worry package . It was a great experience and would surely recommend the place .

nice and comfortable. clean and smells good

Beautiful resort with excellent facilities. Note that it’s a 15 minute drive or scooter from the main town so you’ll need to factor that in if you want to leave the property.

Definitely a luxurious stay!

Amazing view ( both ocean and mountain), nice landscape. Friendly staff. Always assisting us when had question/need. Made our return to Cagayan easier by arranging our transportation.

Rude to our family and friends visiting, non- clarity of billing charges, restrictive use of amenities

The Nouveau has pleasant and mostly new facilities. There is a lot of construction ongoing (often until very late > 2200 at night) - unfortunately, with very little attention towards the guests. The service is appaling. We reported a stuck and leaking toilet the first night into our stay, were assure that it was fixed, just to run into the same issue again the next night and the night after. No - I mean zero - excuse from the management and no offer to change the room, once it became clear that the toilet issue could not be fixed (the technican did acknowledge the last night there was a problem with the bowl). Also, the service in the restaurant is dismal. We waited for 45 minutes on a canned pinapple juice. The pool attentant is mostly nowhere to be seen (safety issue - is he also functions as life guard!). When asking you are being told he might be on a break. Staff are regularily dodging and hiding from any kind of enquiries. Our room also had not been cleaned the following the first day (dispite us being gone for the better part of the day). When pointing this out to reception. I get the excuse that since COVID, the explicit consent of the guest needs to be had for cleaning the room (frankly the first such excuse I heard - none of the other hotels or resorts had such policies). In summary, I am completely at loss how this resort can be rated the way it is. The service problems are systemic and not just isolated.

I should have done my research and didn’t know I had to cross the sea to get there. Anyway, the hotel is very clean and new. Friendly staff, nice pool, kept the kids occupied with their game room. But… getting there was very inconvenient. You have to ride a passenger boat that smells like piss, and it’s packed with people. Very hot when you’re seated inside. Hence, I paid $400 to book the hotel speed boat on my way back to CDO. Next, Camuiguin is known for their beaches and white islands. Unfortunately this resort does not have a beach and their boats to get to the white island are “under maintenance”, so we’re stuck with the pool. Now food… the restaurant in front of the sea is better than the hotel restaurant. Also, anything you order from the hotel resto, be prepared to wait 45-60 mins. before you can eat. All in all, I will not be coming back due to everything being overpriced and inconvenient.

The staff are super friendly . I appreciate the privacy they allow you to have while staying in their hotel . The front desk are very helpful. Very clean room and yummy breakfast buffet. Worth every penny💕

10/10. I'm looking forward of going back to the resort.

Very comfy and convenient rooms were awesome the breakfast is great must stay at this resort

Very comfy and convenient rooms were awesome the breakfast is great must stay at this resort

I like the rooms its big and luxurios. The pool is big too and overlooking the sea. This is the only resort with a 4star in camiguin. The food is ok for me.