Visiting for work. The day of arrival there was an elevator maintenance day which is understandable but could have been communicated to prior to arrival. The lowest floor is the 8th floor which I still had to walk up to. Again, understandable but I got to my room without Hot Water for my shower. Advised the front desk in the morning and was told it was fixed. Another cold shower after work the next day. Advised the front desk and was told maintenance fixed it. Again, another cold shower. Outside of that, hotel is clean, and quiet in a good area. You are given $25 per day to the bar but be mindful it must be used each day or you lose it. Another blunder where there could have been better communication.

Clean but without emergency repairing service

Location is good near Brickell mall , 6 mins walking , if you have a dog, there is almost nowhere to let them out , especially if it is a female. Plenty of restaurants around .

Nice

Property was clean. Staff is friendly. Relaxing environment.

Great pool and outside bar!

The hotel is great but not worth the money. To over priced for one night. Its a high end area but still there is another Marriott a few blocks away and for one night at the AC we could have had 2 nights at the other Marriott for less or we could have had 3 night nights at the Embassy suites which we did stay at after our cruise. To sum up, way over price for what you get, breakfast was not even included but we took it anyways and didnt pay, no one was monitoring the buffett.

Loved the hotel and the location

Completely overpriced, terrible engineering of the building. Beds were horrible my back was killing me and the sinks they put in the bathroom are the worst design I've ever seen. They charge you an extra $25 and don't even tell you what it's for. A Gatorade and a bag of chips $11.00. we thought they had a complimentary breakfast in the morning they wanted $63 and there was nothing there. Hotel was not worth what we paid the entire invoice was $525 one night t

Couldn’t sleep because of the train noise crossing 24/7 every 5 minutes Terrible

Edwin checked me in. He was so nice. I was exhausted from a long flight and he was quick and so helpful! The hotel is very clean and in the perfect location.we’ll definitely be back

Stay there from 17 to 20 for my birthday the staff was amazing especially the Manager Mellissa she such a gem she made me feel welcome and special , I ain’t going to lie the room is nice the whole hotel is beautiful it’s close by food places , club etc I would recommend.

It was great! The only inconvenience was our plug went out in our bathroom.

Great hotel great location

Really liked how everything you want is just walking distance from the hotel including attractions, restaurants etc. Staff were nice and quick with anything you needed.

Nice hotel. But if you have a dog, i would recommend looking elsewhere. They maybe pet friendly but the area your staying is not. No grass, and extremely loud due to nearby clubs. Also there is a $40 a day fee to park that is not included in the pricing. Furthermore to get your vehicle you have to give them 30 minutes notice and it is strictly valet.

Ok

The MetroRail borders the hotel so you hear it from 430 am until 130 am. The pool is only 2.5 feet deep. The bar is boring inside...no televisions and no entertainment. Room was comfortable.

Excellent customer service. Good ambient. Ni e pool and facilities.

This is my third time staying here & it’s a better experience each time. The staff is always amazing. Tatiana and Halena took great care of me at the pool bar. The young lady who check me out this afternoon, was very helpfu, she noticed that I had a Bonvoy membership that I wasn’t using. I downloaded the app right after. Great customer service.

Very noisy! Metro next to hotel every 20 minutes, ac fan is very very loud! Other guests yelling in hallway at 2:00 am. - not courteous or mindful of other guests. Other negative is pillows are paper thin and not conducive to good nights sleep. Mattresses very comfortable

The AC is a beautiful hotel…BUT I knew there was a problem when they left complimentary ear plugs in your room. The walls are made of paper. You hear everything. From adjoining rooms flushing the toilet, your neighbors talking in their phones , the trains, the cars on the street….everything. The bed was not comfortable and the pillows were worse. I left a day earlier just to get some sleep somewhere else.

Nice property!

Excelent property with a great location. Has a great time

We had an amazing stay the manager was amazing and the hotel was in a perfect location!

The hotel itself is lovely, everything else was average or below. For some reason been charged 2 nights valet parking after only staying there for a single night, plus all the taxes associated with this. I've contacted the hotel so hopefully this can be fixed. The bill itself is a little confusing on first inspection, once been walked through it all did make sense..... just. If you want a drink from the bar your options are limited as they seemed to be out of stock of basically everything. For some reason booking through expedia meant the hotel couldn't see I had booked breakfast and I had to go round and round the hotel to try and sort this.

Excellence. Highly recommended

it was at the downtown area

Excellent stay

We had a great weekend, the rooms are clean , the area is walkable and full of great choices to dine and have a good time.

Coffee need to be included daily in the rooms

I didn't like the fact that the hotel does not offer airport shuttle service...other than that it's a great hotel to stay at........again it needs to urgently introduce shuttle service. The hotel manager (Melessa) is the most pleasant, helpful and accommodating individual I've ever met in the hotel business at her managerial level. How she was all that while remaining assertive is beyond me......she's good.