Excellent hotel, stylish, well-appointed, clean

Nice location and friendly staff. The spa opened the second night of my stay and it was a welcome relaxtion after a days climbing.

Very Good location, staff was very friendly, lobby was well maintained and relaxing. Great services. Welcome drinks on arrival, premises was clean overall. Views to Mont Blanc were great from hotel. Stayed in 2 room family room setup and there was not enough space to move around, had no table and chair to sit inside room. No chairs in balcony was a bad setup to relax outside. Overall good experience but some things to improve on. Will be back but will consider asking for a better setup next time.

Staff was v helpful. The water bottle and welcome drinks were a nice bonus. Delicious breakfast.

Excellent hotel and location. It is under new ownership and in the middle of renovation, so you can hear construction noise at times and areas are unfinished. Staff is very accommodating and the rooms are wonderful.

A very nice place. Staff was very friendly. Coffee situation was a little difficult.

There was alot of loud construction noise during the day. I was not made aware of this when I booked the hotel. I did like the double sink and modern bathroom. I also liked thed the terrace and heater. The beds were vwry comfortable.

Very convenient. Walkable for everything. Clean and quiet. I liked it dry much.

Lovely decor in room but bathroom needs grab bars for safety in tub/shower

Poor breakfast

The staff were amazing, friendly, helpful and attentive. The food was incredible

Nice

Friendly staff, great location and eco friendly. Refillable water bottle a nice touch. Would go back especially when the pool/spa is complete. The only bad thing about the stay was that we couldn’t eat dinner in the hotel as there were two functions that meant the restaurant was out of use for guests. Also the fitness suite was full of luggage! Nobodies fault and plenty of other options in the town but would have been good to know in advance when there for a short trip.

Nice hotel and helpful staff. Good ski room. Not ideal for getting to ski lifts though

We liked proximity to town and the modern feel of the hotel. Staff were very helpful. We were disturbed on a couple of nights with partying in the street despite having windows and doors firmly closed).

Booked this hotel last year under Accor group, Mercure. However, they were aquired by Lykke during our stay.The half board option that we booked was really disappointing! We stayed 2 nights at the hotel & the food served was the same, despite having different menu. After staying in so many hotels that provide meal options, this is the first time i've experience this. 1st night, we had daily vegetable soup, the catch of the day (fish) & chicken breast pasta with mushroom sauce. 2nd night, daily vegetable soup was the same and the main course was supposed to be duck confit but we were told it was not available & we were given chicken breast with vegetable in the same mushroom sauce that was used for the pasta previous night! The reason given was that we did not reserve for the duck confit earlier. Regardless, the hotel should have allocated enough ingredients for the people who has booked half board. Also it doesnt seem to be full at the restaurant, so i wonder how many portions of duck confit did they prepare. The other option of catch of the day(fish is not fresh) was exactly the same as pervious night as well! We did feedback to the staff that night. I don't recommend to add on the half board option. There're better restaurants around the corner. The hotel rooms was clean nicely renovated. Drinking water provided. WC & shower is separated. No camera at room corridor.Coincidently, a cup of yellow liquid was placed right at our doorstep, not sure if it's a prank.

Good location and very comfortable

Great location, steps from shopping, eating, right beside the train station. Totally walkable. Bus pick up for skiing is right across the pedestrian bridge by train station. Would stay again!

Location was amazing, the staff was great. Loved the morning breakfast. High quality European breakfast. Easy walk to busses for skiing. Bars, shopping, and restaurants all within a block to a few minutes walk. Would definitely stay again.

Spa and swimming pool not even finished!!! Your site was advertising and showing pictures of spa facilities, which is very very misleading. Gym is just for show, there was nothing there that can be of any use to average gym goer.

Conveniently located in the center, next to the train station (very quite though). A bit of a waliking distance to the Ski bus stops, which might be a challenge with the skis. Half-board is available, but the menue doesn't change through the week. Ratger snall bathroom even by the European standards. Everything else and the stuff were excellent!

Ok

We were housed in a seperate building, room was clean but very basic. No milk for the coffee machine etc.

Hotel is old with some rooms refurbished to a shabby, cheap decor, green carpet and cheap fixtures of a hostel. Standard rooms are small and not cozy. Lobby which supposedly has been upgraded, features plastic tree decor that belongs in a kindergarten. Awkward layout for breakfast, you’re either running into people or the plastic trees. Employees have no clue about directions. Stay away!!

Start were clueless (apart from Enzo, who was good)

Hotel with potential. Well located, friendly service, good breakfast, good beds. Problems encountered: I booked a double bed and two single beds. I received two single beds and a sofa bed. I complained and it was not resolved. Bathroom heater was broken, I also complained and it was not resolved. These are details that if only they had a counterpart on the hotel side, perhaps the impression would be different, but there was none.

Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew especially Matil, and 3 others, the fantastic breakfast buffet spread (halal sausages was a plus point for Muslims), the location is fantastic just 5 mins walking to the train station and 10 mins walking to town. We are thinking of coming back soon and hope to get the same room (room 104) again for that stay!

Great location. Very friendly staff. Breakfast was delicious. Access to ski lockers and rental at the hotel was great.

Very good service and great breakfast! Looking forward to the next trip when the spa opens.

We were in the new section which were still in construction and we had to cross thé Road for thé réception and thé breakfast Also the main lobby to get to our room look really sad and was too dark(not enough lights) The room we had give View of the Mountain but unfortunatly had construction site and Big container of trash thé price should have been lower for this reason Also it’s called hôtel and Spa but thé spa is not ready yet And service at réception is good but long But I think Next year they will maybe have finish construction and will have thé spa but for this year didn’t like my expérience there

Liked the refurbed room great staff thanks

The hotel did a poor job in communication. 1) They couldn’t provide parking and did not mention it before hand. FYI parking in Chamonix is a problem, on an avg day you have search for a about 30-45 minutes! 2) it calls itself Spa but there is no Spa. This is hidden in fine print that it will only open at the end of 2024. No one helps you incl. with the luggage. The staff has no clue on how to get around Chamonix to get to the slopes etc. All information provided was simply wrong. The rooms are actually good but the overall experience felt more like a hostel not a four star hotel.