Exceptionally friendly and efficient staff. Room a bit tired (with noisy air-con!).

The hotel is exquisite and inviting. Although it is a very old building, it has immense charm.

Breakfast was great. Best Service.

Very friendly and helpful staff. Food first class, in quantity and quality. The room was very spacious with a comfortable bed. Would thoroughly recommend.

it was exactly what i was looking for, beautiful building

I had a lovely large clean room. What impressed me more than anything else was that every single member of staff was unfailingly helpful and cheerful. It was so noticeable. nothing was a problem nor too much trouble.....never stayed anywhere where the staff were so good.

Lovely breakfast

Lovely back garden by the river. Christopher Wren staircase. A nice blend of old and new. Everyone from those at the desk to those serving meals to those tidying the rooms were SO nice.

The staff at the front desk and the bar were great!! The shower in the room was great. Would detatay there again.

This was a pleasant stay after having to find accommodation after a bad experience at a previous hotel The staff on arrival were welcoming and very helpful, first appearance was lovely and looked after, it was easy to find parking and to find reception I was told where to find my room and breakfast the next morning. The room on first appearance is a bit dated but it was clean. The room was comfortable and the shower was clean and pleasant. Breakfast the next morning was delicious, and again the staff were lovely , and the garden at the back where you eat breakfast was pretty to sit next to even when it was raining. Would definitely stay again and very reasonable for the price

I love this propertty because it has so much history and has a lovely garden to the back of the building . Local shops and restaurants are withing walking distance.

Always stay here when I’m back at RAF Mildenhall. Great all around.

Excellent customer service

Laura, the waitress, was wonderful, polite, helpful, courteous, pleasant.

No welcome on arrival. There was very short notice of a Christmas party so the night was very loud up until 12.30am. No acknowledgment on departure. The room was full of cobwebs on the ceiling and the breakfast room was very cold. The bed and pillows were also not that comfy. Overall the hotel was very tired.

Had the Hotel contacted me when I booked a room and told me there would be loud music playing until gone midnight, which was then replaced by the banging of the lift, I certainly would not have booked, The hotel is Eco Friendly due to the lack of working light bulbs,The furniture had more chips than McDonaldsThe room was supposedly the "Honeymoon suite" but I'm guessing the divorce rate locally had gone up after spending the night in this grubby, tatty overpriced room When I booked out the very non-professional staff member sat un his overcoat and scarf, didn't enquire how my stay was, only good point, the breakfast was good quality

The staff, service, and accommodations was excellent and walking distance to restaurants and grocery stores. Will definitely stay there again.

Great hotel. Amazing food and located perfectly for my work. This is my 4th visit this year with my 5th already booked...... No complaints from me just a thanks to the team for looking after me while I am with you.

Nice large room. Bath and separate shower.

The food was outstanding and great value.

Fairly basic accomodation and quite tired in places. We were in the honeymoon suite as we assumed that would be in a nice quiet area of the hotel but in fact it was between the lift and the main stairs so probably the noisiest location! Take earplugs. The breakfast was good.

Lovely hotel with great very friendly staff.

The hotel was disappointing - no-one at reception (automated check in) and the breakfast was satisfactory but not great and failed the sausage test. The bedroom design was odd and the bedside tables were unfinished (can't upload photo). I don't think the property justifies a 4-star rating.

Overall, we enjoyed our stay, but check in was disappointing. In the lobby as we arrived, they had self check in set up on a computer at the desk. A staff member was nearby the desk, but never welcomed us or made eye contact as we entered the lobby, or asked if we needed assistance with anything. Finally he engaged us as we were trying to figure out how to get to our room. Our room was on the 3rd floor of the hotel. The room itself was lovely, but the weather had been very hot for days, and when we got to the room all the windows were shut, and the air conditioner was off. It took a long time for the room to be tolerable temperature wise. As they knew they'd booked the room, it would have been nice for them to have attempted to cool it down before we arrived. Other than that, all was good. The breakfasts were plentiful and delicious, and the staff friendly and helpful.

Absolutely amazing! The staff were wonderful, friendly and very accommodating. Bed was very comfortable, the breakfast was very good as well. We would defiantly stay there again!

A very comfortable and clean hotel with excellent food. The staff were very friendly and the overall feel was relaxed. Recommended.

Superb stay, lovely staff, great breakfast

From the moment we walked in, the friendly staff greeted us and treated us like one of the family. It's a beautiful hotel which was originally a school many years ago with beautiful appointed gardens and the river which is directly behind the gardens. The breakfast was fabulous with several options and an abundance of fresh fruit, cereals and yogurts to choose from. We will defiantly stay again!

Very friendly staff, clean and tidy hotel, good breakfast.

Made to feel very welcome at the Riverside. Staff all friendly. Very clean throughout and a delicious breakfast was served. Will definitely return when next in the area

Lovely hotel, friendly staff, family room was fantastic and highly recommend. Service was efficient and friendly. Good breakfast. Pillows were too firm for my liking but that’s personal preference.

I stayed for one night on business. This is a great hotel. Staff were vey helpful and attentive. Evening meal was lovely. Breakfast is amazing. I will definitely be back. Thanks to all of the team