This was by far one of the worst experiences renting a home that I ever had! After booking this property & remaining in constant communication w/the property owner leading up to the day we were scheduled to check in, I was more than quite annoyed when the day before we were to arrive, they completely stopped communicating with me! This is AFTER we had submitted the full amount of the cost for the rental. I attempted to reach them via phone calls & texts requesting the code to get into the house, but never received a response. My group arrived at the location and were unable to get into the house! Still unable to get in touch w/the owner, I contacted VRBO. I was on the phone w/a VRBO representative who was frantically trying to get in touch w/the owner too. After having no luck, the representative attempted to assist me w/finding another property. Meanwhile, one of my guests searched for the property owner and was finally able to find them & inform them of what was going on. He was able to unlock the door remotely so that we could get in. Although they apologized, after waiting a full hour and a half before we were finally able to get into the house, they refused to make any accommodations for the inconvenience. We requested to check out an hour and a half later the next day, but was told that they had another group booked for today! I’m not sure why they would completely ghost a guest who had already fully paid to rent the property, but I found them to be unprofessional.