Place needs a bit of a face lift but for Juneau it's good

I feel like they just gave up on renovating and taking care of the place. Not up to date, one of the travel web sites said there was a pool and breakfast but there were neither of those, beds were hard and the rooms were out dated, TV selections were good.Were kind of expensive for what we got, not sure if I will stay there again, but there are not many options in Juneau

I feel like they just gave up on renovating and taking care of the place. Not up to date, one of the travel web sites said there was a pool and breakfast but there were neither of those, beds were hard and the rooms were out dated, TV selections were good.Were kind of expensive for what we got, not sure if I will stay there again, but there are not many options in Juneau

No air conditioner very very hot for sleeping.

No air conditioner very very hot for sleeping.

No air conditioning room was very hot.

Good for a night stay close to airport

Good for a night stay close to airport

We were able to get a rollaway bed which made sleeping better. The staff also let us borrow a floor fan. Thanks for the help! Everyone was courteous and kind!

We were able to get a rollaway bed which made sleeping better. The staff also let us borrow a floor fan. Thanks for the help! Everyone was courteous and kind!

Comfortable and walkable to the airport. Offers a shuttle to the ferry.

Comfortable and walkable to the airport. Offers a shuttle to the ferry.

Perfect start for an Alaska fishing adventure

Perfect start for an Alaska fishing adventure

Front Desk was very helpful. Even one lady helped me in suggesting the place I can see Bear and indeed, ditto! , next day we saw not 1 but 3 Bears.

Mice in the room

Mice in the room

Front Desk was very helpful. Even one lady helped me in suggesting the place I can see Bear and indeed, ditto! , next day we saw not 1 but 3 Bears.

This property was about one-half mile from the airport, which was an important factor when we had to WALK to the airport after our scheduled 3:30 am airport shuttle had not arrived by 3:45 am. Luckily, we were capable of walking that one-half mile with our luggage and we had the company of 6 other travelers who also had booked the shuttle.

This property was about one-half mile from the airport, which was an important factor when we had to WALK to the airport after our scheduled 3:30 am airport shuttle had not arrived by 3:45 am. Luckily, we were capable of walking that one-half mile with our luggage and we had the company of 6 other travelers who also had booked the shuttle.

Helpful staff, clean. Very limited shuttle, no breakfadt

What a relief with all of our baggage to be able to have a room before 3 p.m. We then took a taxi to the tram and dog sledding areas.

Helpful staff, clean. Very limited shuttle, no breakfadt

Property was dated, carpet in halls was worn and dirty, rooms had old worn furnishings, bathroom sink was damaged and patched, linoleum was old and faded, caulking around tub and sink was ill applied. Lobby old, rundown appearing. Only positive was airport shuttle and walk in freezer for game/fish for sportsmen, and proximity to airport.

Property was dated, carpet in halls was worn and dirty, rooms had old worn furnishings, bathroom sink was damaged and patched, linoleum was old and faded, caulking around tub and sink was ill applied. Lobby old, rundown appearing. Only positive was airport shuttle and walk in freezer for game/fish for sportsmen, and proximity to airport.

Restaurant has been closed for two years and the sign still says closed temporarily?

Restaurant has been closed for two years and the sign still says closed temporarily?

The first fail was finding out that even though the restaurant is still advertised as part of the property, it has been closed a long time. We were look9ng firward to it being open because of prwvious memories there. Second was finding a used washcloth and towel in the room, the towel still there on the open closet shelf after room service the next day. Third was very hard beds. Finally, we somehow ended up with an Accessibility room through a mistake made on Hotels.com (shower head at the 4 foot level). The first morning we went to the desk about it (which is when we found out it was a Hotels.com issues) and they said they were full but would look for no shows later, which was fine. We returned at noon at which point they said they could not give us a different room because we booked through a third party. The second morning we checked out with three unrefundable days left because we did not like it there.

So maybe I’m just too used to hotels that help address concerns. First, I communicated that after our first stay I had left a pillow and a large water pic. I got the pillow but apparently staff tossed the pic. Ok my bad to leave it. Second on our next stop after a 5 day trip to Gustavus I emailed ahead asking for a quiet room on 4th floor. Instead they gave us 413 which was above 313 that we stayed last time - this is an ADA room next to elevator. Literally. So both times I got to use AirPods to drown out the chimes of the lodge elevator. I asked upon check in could she not do the ADA room again and her response was she got me on 4th floor and no there was no moving even with my request that say. They were fully booked. This hotel didn’t smell as poorly as our first stay do that was a positive. Very convenient to airport I’ll give them that.

So maybe I’m just too used to hotels that help address concerns. First, I communicated that after our first stay I had left a pillow and a large water pic. I got the pillow but apparently staff tossed the pic. Ok my bad to leave it. Second on our next stop after a 5 day trip to Gustavus I emailed ahead asking for a quiet room on 4th floor. Instead they gave us 413 which was above 313 that we stayed last time - this is an ADA room next to elevator. Literally. So both times I got to use AirPods to drown out the chimes of the lodge elevator. I asked upon check in could she not do the ADA room again and her response was she got me on 4th floor and no there was no moving even with my request that say. They were fully booked. This hotel didn’t smell as poorly as our first stay do that was a positive. Very convenient to airport I’ll give them that.

The first fail was finding out that even though the restaurant is still advertised as part of the property, it has been closed a long time. We were look9ng firward to it being open because of prwvious memories there. Second was finding a used washcloth and towel in the room, the towel still there on the open closet shelf after room service the next day. Third was very hard beds. Finally, we somehow ended up with an Accessibility room through a mistake made on Hotels.com (shower head at the 4 foot level). The first morning we went to the desk about it (which is when we found out it was a Hotels.com issues) and they said they were full but would look for no shows later, which was fine. We returned at noon at which point they said they could not give us a different room because we booked through a third party. The second morning we checked out with three unrefundable days left because we did not like it there.

Very close to the airport.