Everything was exelent.i like it a lot

Everything was exelent.i like it a lot

This hotel is certainly not a 4 star hotel. First of all the hotel refused to turn on the aircondition even though the room temperature was over 30 degrees at night. We did have trouble sleeping. They told us that the government was prohibiting them from using air condition until June, which is not true. Obviously they are trying to save money although we paid for cooling. Also I am pretty sure there was bedbugs as we woke up with itchy bumps on our body.. The drain was clogged in the shower. The breakfast was not impressive. There was no water in the pool. The area did not feel safe at all. The lack of maintenance in the surroundings were appalling. It looked like some of the buildings actually were deserted. And there was trash everywhere which smelled really badly. On a more positive note the metro was not far away, and it was easy going to Paris city. The hotel had a modern look and was fairly clean.

This hotel is certainly not a 4 star hotel. First of all the hotel refused to turn on the aircondition even though the room temperature was over 30 degrees at night. We did have trouble sleeping. They told us that the government was prohibiting them from using air condition until June, which is not true. Obviously they are trying to save money although we paid for cooling. Also I am pretty sure there was bedbugs as we woke up with itchy bumps on our body.. The drain was clogged in the shower. The breakfast was not impressive. There was no water in the pool. The area did not feel safe at all. The lack of maintenance in the surroundings were appalling. It looked like some of the buildings actually were deserted. And there was trash everywhere which smelled really badly. On a more positive note the metro was not far away, and it was easy going to Paris city. The hotel had a modern look and was fairly clean.

Close to a shopping centre

Close to a shopping centre

The hotel stay was very ordinary, toilet doors broken, main door too tight, shower holder was broken, aircon did not work, room was dark even after switching alll lights. Overall it was a 2 star experience. The only plus point was its location from train station was convenient.

The hotel stay was very ordinary, toilet doors broken, main door too tight, shower holder was broken, aircon did not work, room was dark even after switching alll lights. Overall it was a 2 star experience. The only plus point was its location from train station was convenient.

Good location for Disneyland

Good location for Disneyland

Has had some work since my last visit so this gave a better look, but as always ideal location for me and will be back

Has had some work since my last visit so this gave a better look, but as always ideal location for me and will be back

The house keeping lady was very rude she knew I was still sleeping because I told her that to come back after 12pm but she didn’t care at all

The house keeping lady was very rude she knew I was still sleeping because I told her that to come back after 12pm but she didn’t care at all

Old and in need of refurbishment. Room was dusty and not particularly clean.

Old and in need of refurbishment. Room was dusty and not particularly clean.

Good hotel ,clean , friendly personel, delicieus food

Good hotel ,clean , friendly personel, delicieus food

Great trip. Hotel is based in between Paris and Disneyland so great access

Great trip. Hotel is based in between Paris and Disneyland so great access

The room was not clean enough evenIncan find hair on my pillow. Overall it's not 4stars hotel at all.

The room was not clean enough evenIncan find hair on my pillow. Overall it's not 4stars hotel at all.

Everything sucks about this place in a ghetto area breakfasts sucks rooms are lil better.Every site should take this hotel off the list.I need a refund ASAP

Everything sucks about this place in a ghetto area breakfasts sucks rooms are lil better.Every site should take this hotel off the list.I need a refund ASAP

Check in, poor service. Not really hospitality and or service minded staff, not a great customer journey. Rooms, ok but nothing great. Different than the pictures on the website promises. Its not dirty, but not clean as well. We made some small complaints with the staff, and only one of the issues was resolved. They never followed up on the other issues and or complaints. Rooms aren’t acoustically good, i had the room next to an elevator and a loud Chinese sports-team across the hall. Not good for your sleep time. The beds in the rooms are ok, the sheets are less attractive. We found stains on the sheet that stayed there for four days. They just make up the bed but don’t change the sheets. They also don’t vacuum the floor, there is visible dust in the room and the air quality is not good. Outside environment is a lot of waste of all kind, not an environment where you would like to receive guests. Several people hanging round the hotel. It feels like you are in a abundant area. When you come back to the hotel in the evening, staff just looks but says nothing. Breakfast, very average. Staff is far from service minded. They greet you if you greet them. Thats it. No customer journey here as well. Wifi available, however not stable. It goes down very often. Overall, we would rate it at a zero (0). Not to come back anymore and we wont make reservations with a Novotel anymore. Advice: dont book this hotel!

When we booked a room in this hotel it says 1 double bed and 2 single bed when we went their they have provided 1 double bed and 2 sofa bed the staff was very rude martyna a hotel manager she was very very rude would never go back to this hotel

We like the breakfast variety and the pool.

The hotel is on a great location. In the middle....20 min fron disneyland and 20 min from Paris. They also have a parking place the cost for this is 12 euro a day. Breakfast was not that great but just oke.

Housekeeping non existent. Bathroom not cleaned our entire stay ( 7 nights. ) they would just put a roll of toilet paper if finished and add towels, sometimes only hand towels and if you needed bath towels, you may as well ship them in. Had to phone 3 to 4 times for anything requested. They don’t vacuum the rooms, take out trash, change bedding Basically, the lady would just make up the bed in such a terrible way it looked like my kids did it. Very disappointed, first time staying at a Novotel brand. Won’t return 😢

Housekeeping non existent. Bathroom not cleaned our entire stay ( 7 nights. ) they would just put a roll of toilet paper if finished and add towels, sometimes only hand towels and if you needed bath towels, you may as well ship them in. Had to phone 3 to 4 times for anything requested. They don’t vacuum the rooms, take out trash, change bedding Basically, the lady would just make up the bed in such a terrible way it looked like my kids did it. Very disappointed, first time staying at a Novotel brand. Won’t return 😢

I stayed at this hotel with my husband and my two boys(9 and 6). It is in a perfect location if you’re planning to do sightseeing in the centre of Paris and go to Disneyland, which is only a few metro stops away. The hotel is a few minutes walk from a shopping centre where the metro is(RER A) and there’s also a carrefur(a supermarket) where we easily got what we needed for our days out. Staff at the hotel were very helpful and could all speak English, which helped a lot as despite our efforts, our French was very basic. As the hotel is in a commercial area, there weren’t options of restaurants at our doorstep so, for our convenience, for two nights we had dinner at the hotel. Food was good. We were all very happy with the soups in the starters section which gave us all some much needed vegetables, considering the amount of chips and bread that we had been eating. The mains were basic but expensive so we shared a few. The only downside was the size of the room. For a family of 4 we were given quite a small room, but didn’t bother us too much as we literally used it just to sleep. Beds were comfortable and room was always clean.

Good pool and we’ll located for Disney and Paris. Surrounding area was a bit rough!