Best of best in Switzerland hotel.

The room was more than expected. Very roomy and comfortable. The staff was very helpful and friendly.

The hotel was very nice and most of the staff were quite wonderful. I greatly enjoyed the gym, up to date equipment. However due to problems with my flights I didn't arrive until the next day and you charged me anyway as I was a few hours after the deadline but I was traveling. I thought that wasn't very understanding or accommodating. And it was particularly irritating that Stefan tried to blame it on hotels.com even though they called to advocate for me.

The hotel was very nice and most of the staff were quite wonderful. I greatly enjoyed the gym, up to date equipment. However due to problems with my flights I didn't arrive until the next day and you charged me anyway as I was a few hours after the deadline but I was traveling. I thought that wasn't very understanding or accommodating. And it was particularly irritating that Stefan tried to blame it on hotels.com even though they called to advocate for me.

Stayed here for a conference, which was perfect. Very comfortable and spacious room with lots of storage. Connected to the conference centre. Very short walk to the river/restaurants/shopping/old town.

Stayed here for a conference, which was perfect. Very comfortable and spacious room with lots of storage. Connected to the conference centre. Very short walk to the river/restaurants/shopping/old town.

Comfortable, roomy, well appointed room. Great location.

Comfortable, roomy, well appointed room. Great location.

Amazing over all

Amazing over all

The property was as advertised. Clean, convenient and staff was great.

The property was as advertised. Clean, convenient and staff was great.

Great location!

Great location!

Room was hot, air con didn't go lower than 24C so had uncomfortable night sleep

Room was hot, air con didn't go lower than 24C so had uncomfortable night sleep

No additional information given whilst checking in, but later overheard another member of reception staff provide useful information to other people checking in. Staff level of service appeared very mixed, as I had cause to ask for assistance at reception and the person I spoke with was extremely helpful on that occasion. Room was small and oppressive. Absolutely no view, unless you like staring across at a block of concrete flats, who can actually see into your window. Fine for sleeping in and that's about all I can say about the room. Breakfast was excellent. Overall the hotel is really out the way of the main tourist areas in Basel. Fine if you are looking for a working hotel, as it was situated in a more industrial part of the city. Sadly, not one I would visit again.

No additional information given whilst checking in, but later overheard another member of reception staff provide useful information to other people checking in. Staff level of service appeared very mixed, as I had cause to ask for assistance at reception and the person I spoke with was extremely helpful on that occasion. Room was small and oppressive. Absolutely no view, unless you like staring across at a block of concrete flats, who can actually see into your window. Fine for sleeping in and that's about all I can say about the room. Breakfast was excellent. Overall the hotel is really out the way of the main tourist areas in Basel. Fine if you are looking for a working hotel, as it was situated in a more industrial part of the city. Sadly, not one I would visit again.

Excellent

Excellent

Quiet and clean. Good place to rest.

Quiet and clean. Good place to rest.

Weekend away in Basel. The hotel located very central, walking distance to most attractions. Plus you can take a bus or trams just outside the hotel

Weekend away in Basel. The hotel located very central, walking distance to most attractions. Plus you can take a bus or trams just outside the hotel

The hotel says parking but it is a public parking 2 blocks away. The room was noisy due to trams running 24 hours. No soundproofing at all can not take a shower without making the entire bathroom wet as the shower tub setup leads to water everywhere

The hotel says parking but it is a public parking 2 blocks away. The room was noisy due to trams running 24 hours. No soundproofing at all can not take a shower without making the entire bathroom wet as the shower tub setup leads to water everywhere

The hotel was well presented, clean and comfortable. I thought very good value. Staff were excellent

The hotel was well presented, clean and comfortable. I thought very good value. Staff were excellent

Situation

Room and staff - food not so great for value

Room and staff - food not so great for value

Situation