Service was very accommodating for such a big group we had

Horrible

They made sure to maintain the resort clean.

Let me start off by saying that the property was extremely clean. I did not notice a drop of garbage on the grounds. The property it self is a bit outdated. I had to switch rooms because the AC in my initial room did not work. They switched me over to another room that was already occupied, and I opened the door and walked in on another patron! They then switched me again where the elevator button did not work for the 6th floor. I would have to continuously push the button for it to work. The rooms are pretty basic… and they do not supply wash cloths automatically. It was nice however that the refrigerator would be restocked daily with sodas, waters, beers and snacks. The property has 1 large pool, a lobby bar, a beach bar, and 2 places to eat (the other restaurant was under renovation). The food at the Mexican restaurant was really good 10/10. The menu changes daily, but you have to make reservations, so make sure you book them early. There is really not much to do on grounds here, so if you’re looking for a party hotel, this is definitely NOT it. The good thing is that it is close to other hotels and the downtown area. -WOMEN TRAVELERS- be wary of the beach area. There’s men out there that I’m not sure if they work for the hotel or not, but they try to get you to go out with them to Coco Bongo. One tried to get me to go to his home and got extremely angry when I did not go with him.

This resort is VERY noisy. There are very few American tourist staying here. It seems the company that runs this resort is mainly focused on Hispanic tourists. Nothing at all against Hispanic tourists but there were many communication issues. 4 peeps at the front desk and only one could speak a little english, the manager spoke no english at all. None of the maids could speak more that a few words. Seaweed grows right up to the beach so the water was just too yucky to enter. The rooms have semi functional motion sensors that turn off the lights and ceiling fan after about an hour. Recycling the light switches will not help. You have to get close to the sensor and wave your arms to get the lights back on. The electrical outlets were also wonky. Only two in the room and both were so loose fitting I had to tape my phone and laptop charger (small ones) to the wall to keep them from falling out to the floor. That said the property is beautiful and clean..

This resort is VERY noisy. There are very few American tourist staying here. It seems the company that runs this resort is mainly focused on Hispanic tourists. Nothing at all against Hispanic tourists but there were many communication issues. 4 peeps at the front desk and only one could speak a little english, the manager spoke no english at all. None of the maids could speak more that a few words. Seaweed grows right up to the beach so the water was just too yucky to enter. The rooms have semi functional motion sensors that turn off the lights and ceiling fan after about an hour. Recycling the light switches will not help. You have to get close to the sensor and wave your arms to get the lights back on. The electrical outlets were also wonky. Only two in the room and both were so loose fitting I had to tape my phone and laptop charger (small ones) to the wall to keep them from falling out to the floor. That said the property is beautiful and clean..

Let me start off by saying that the property was extremely clean. I did not notice a drop of garbage on the grounds. The property it self is a bit outdated. I had to switch rooms because the AC in my initial room did not work. They switched me over to another room that was already occupied, and I opened the door and walked in on another patron! They then switched me again where the elevator button did not work for the 6th floor. I would have to continuously push the button for it to work. The rooms are pretty basic… and they do not supply wash cloths automatically. It was nice however that the refrigerator would be restocked daily with sodas, waters, beers and snacks. The property has 1 large pool, a lobby bar, a beach bar, and 2 places to eat (the other restaurant was under renovation). The food at the Mexican restaurant was really good 10/10. The menu changes daily, but you have to make reservations, so make sure you book them early. There is really not much to do on grounds here, so if you’re looking for a party hotel, this is definitely NOT it. The good thing is that it is close to other hotels and the downtown area. -WOMEN TRAVELERS- be wary of the beach area. There’s men out there that I’m not sure if they work for the hotel or not, but they try to get you to go out with them to Coco Bongo. One tried to get me to go to his home and got extremely angry when I did not go with him.

They made sure to maintain the resort clean.

This is my second time coming to this hotel and I’m even more happy with it than the first. Staff was very nice and they did some upgrades. The beach was clean and the rocks that were there as you enter the water the previous time were removed which was nice . You can see that the air conditioning vents were replaced and nice and clean. New food choices and entertainment. Pool was very clean and the grounds very well kept. Overall I had a great week there with my family.

What really makes this property special are the people. They were all so kind and helpful throughout my time there. The food was great, drinks were strong, and our room was cleaned daily. You also feel very safe on the resort as well, which was one of my main concerns. The only downfall of this resort is the cleanliness of the dishes and the pool. I don’t think they always clean the dishes, just rinse them. There was multiple occasions were our glasses or dishes had an odor or some food residue. The pool seems clean, but I wore my goggles in the one day and there was a bunch of black fuzzy spots all on the floor. I looked it up and I believe it was black algae. Upon further research, I strayed away from the pool since. I am concerned about the cleanliness of it. Overall, as long as you check your dishes and stay away from the pool I don’t think you’d have any issues. Beach area was small but beautiful and you can’t ask for a better price at an all inclusive resort.

What really makes this property special are the people. They were all so kind and helpful throughout my time there. The food was great, drinks were strong, and our room was cleaned daily. You also feel very safe on the resort as well, which was one of my main concerns. The only downfall of this resort is the cleanliness of the dishes and the pool. I don’t think they always clean the dishes, just rinse them. There was multiple occasions were our glasses or dishes had an odor or some food residue. The pool seems clean, but I wore my goggles in the one day and there was a bunch of black fuzzy spots all on the floor. I looked it up and I believe it was black algae. Upon further research, I strayed away from the pool since. I am concerned about the cleanliness of it. Overall, as long as you check your dishes and stay away from the pool I don’t think you’d have any issues. Beach area was small but beautiful and you can’t ask for a better price at an all inclusive resort.

This is my second time coming to this hotel and I’m even more happy with it than the first. Staff was very nice and they did some upgrades. The beach was clean and the rocks that were there as you enter the water the previous time were removed which was nice . You can see that the air conditioning vents were replaced and nice and clean. New food choices and entertainment. Pool was very clean and the grounds very well kept. Overall I had a great week there with my family.

We had the worse experience ever as a matter of fact I'm waiting for my reimbursement we've aways used Expedia and I would like to keep utilizing their service but we need to get compensated for this terrible stay, when can we expect that reeimbursement???

We had the worse experience ever as a matter of fact I'm waiting for my reimbursement we've aways used Expedia and I would like to keep utilizing their service but we need to get compensated for this terrible stay, when can we expect that reeimbursement???

The food is not good all the restaurants

The food is not good all the restaurants

A lot of issues with rooms at check in. Rooms not ready, then broken door and AC. Had to change rooms and new room deadbolt wasn’t working on door.

A lot of issues with rooms at check in. Rooms not ready, then broken door and AC. Had to change rooms and new room deadbolt wasn’t working on door.

My family really enjoyed this property. Very convenient for everything. We felt safe. Staff were all friendly. However, the front desk needs improvement such as more people to assist, able to speak English. It was a long line to wait to check in and out. Also, there’s language barrier when I was asking for extra bed. Additional, the gym as super hot. The AC has been down according to the front desk so it needs repair. The entertainment at night were wonderful especially the Michael Jackson show. I highly recommend this property.

We went as a group of 6 ladies and we really enjoyed our stay at Occidental Costa Cancun. The property was always clean and the staff, were AMAZING! Our beach side server, Sarai was the bomb. The food was great and there was always something yummy when you got hungry.

We went as a group of 6 ladies and we really enjoyed our stay at Occidental Costa Cancun. The property was always clean and the staff, were AMAZING! Our beach side server, Sarai was the bomb. The food was great and there was always something yummy when you got hungry.

The staff was very nice and helpful. The food was very good and there were a nice pallet of dishes.

My family really enjoyed this property. Very convenient for everything. We felt safe. Staff were all friendly. However, the front desk needs improvement such as more people to assist, able to speak English. It was a long line to wait to check in and out. Also, there’s language barrier when I was asking for extra bed. Additional, the gym as super hot. The AC has been down according to the front desk so it needs repair. The entertainment at night were wonderful especially the Michael Jackson show. I highly recommend this property.

The staff was very nice and helpful. The food was very good and there were a nice pallet of dishes.

Check-in staff was horrible. Careless

The staff and amenities exceeded my expectations!

Check-in staff was horrible. Careless

The staff and amenities exceeded my expectations!

Stuff was everywhere

Stuff was everywhere

Easy access to main attractions in Cancun via public transportation. Good agent in lobby for tours to Tulum, Hol Box, Chichen Itza, etc. loads of activities for families. Very friendly and helpful staff. Fantastic beach area - small and clean.

Easy access to main attractions in Cancun via public transportation. Good agent in lobby for tours to Tulum, Hol Box, Chichen Itza, etc. loads of activities for families. Very friendly and helpful staff. Fantastic beach area - small and clean.