Came across Candlewood Suites when scheduling a last-minute family visit. The hotel I normally use was full, so I decided to try Candlewood. It was great! The room was clean and comfortable, equipped with a small but fully functional kitchen. It’s only five minutes from my family, and very competitively priced. Will definitely stay here again.

Came across Candlewood Suites when scheduling a last-minute family visit. The hotel I normally use was full, so I decided to try Candlewood. It was great! The room was clean and comfortable, equipped with a small but fully functional kitchen. It’s only five minutes from my family, and very competitively priced. Will definitely stay here again.

It was subpar at best. I’m not entitled and have stayed in some very sketchy places and felt more comfortable than I did at this stay. Front desk staff was frazzled, cussing about how bad they hate their lives some days and the urgency for service was just lacking. When someone went downstairs to go get an additional blanket, they were met by an off the clock employee who after handing out a flat sheet as a “blanket” and then proceeded to tell the front desk staff that he was going to eat in one of the dirty rooms before he cleaned them. Found that very inappropriate. The hallway smelt like smoke and trash. Will definitely not be going back here.

We were excited about this stay. I had spent a good dollar, it looked great. We wanted to see Salem as well. Not all IHG hotels are created equal, I found. The fellow at check in was lovely. But the complex! Grubby doors you’d find in the worst alleyway that you didn’t want to touch. Some undesirable people in the parking lot and on complex. Several suites are occupied by people on welfare, there were drug dealings. We got into our suite and checked the cupboards. One fork, one dirty knife, one spoon, one drinking glass. Room 127. No paper towels, no coffee and it didn’t match the pictures as it was missing a standing lamp and was dark. The fridge, stove and microwave stainless hadn’t been wiped down. We went to get our luggage and the door wouldn't close as the lock was broken. We ended up moving to an another suite, room 130, which was better. Luck of the cleaner you got. We checked inventory and took items from the first room (as the door was still open) so that we had two of everything. They had an oven, but not a cookie sheet or a pie plate to use. I bought tin foil pans. The BBQ’s were filthy, so unusable. One washer was broken and the dryers didn’t dry well, so we took clothes back to the room and hung them to dry. There were some folk that lived there that were really rough. I ran into one woman in the laundry with no teeth and who had showered in days. Not a place I want to be. The exit doors did not have door closers, so banged all night.

We were excited about this stay. I had spent a good dollar, it looked great. We wanted to see Salem as well. Not all IHG hotels are created equal, I found. The fellow at check in was lovely. But the complex! Grubby doors you’d find in the worst alleyway that you didn’t want to touch. Some undesirable people in the parking lot and on complex. Several suites are occupied by people on welfare, there were drug dealings. We got into our suite and checked the cupboards. One fork, one dirty knife, one spoon, one drinking glass. Room 127. No paper towels, no coffee and it didn’t match the pictures as it was missing a standing lamp and was dark. The fridge, stove and microwave stainless hadn’t been wiped down. We went to get our luggage and the door wouldn't close as the lock was broken. We ended up moving to an another suite, room 130, which was better. Luck of the cleaner you got. We checked inventory and took items from the first room (as the door was still open) so that we had two of everything. They had an oven, but not a cookie sheet or a pie plate to use. I bought tin foil pans. The BBQ’s were filthy, so unusable. One washer was broken and the dryers didn’t dry well, so we took clothes back to the room and hung them to dry. There were some folk that lived there that were really rough. I ran into one woman in the laundry with no teeth and who had showered in days. Not a place I want to be. The exit doors did not have door closers, so banged all night.

It was subpar at best. I’m not entitled and have stayed in some very sketchy places and felt more comfortable than I did at this stay. Front desk staff was frazzled, cussing about how bad they hate their lives some days and the urgency for service was just lacking. When someone went downstairs to go get an additional blanket, they were met by an off the clock employee who after handing out a flat sheet as a “blanket” and then proceeded to tell the front desk staff that he was going to eat in one of the dirty rooms before he cleaned them. Found that very inappropriate. The hallway smelt like smoke and trash. Will definitely not be going back here.

The hallway smelled like cat pee when we walked in and one of our rooms the fire alarm was broken off the ceiling and the Maintenance man had to come fix it, which should have been noticed before we checked in. The oven door was also broken and it looked like people lived at this “hotel” as well. Needless to say we left a day early because it wasn’t comfy or cozy! Pictures lie!

The hallway smelled like cat pee when we walked in and one of our rooms the fire alarm was broken off the ceiling and the Maintenance man had to come fix it, which should have been noticed before we checked in. The oven door was also broken and it looked like people lived at this “hotel” as well. Needless to say we left a day early because it wasn’t comfy or cozy! Pictures lie!

Hallways and stairways looked like they hadn’t been vacuumed in weeks. Furniture in room was tired and looked dirty. Television did not work and person at desk could not fix it. I would not stay there again - it certainly was not worth the nightly rate they charged.

Hallways and stairways looked like they hadn’t been vacuumed in weeks. Furniture in room was tired and looked dirty. Television did not work and person at desk could not fix it. I would not stay there again - it certainly was not worth the nightly rate they charged.

We’ve stayed at a couple Candlewood Suites, and this one is pretty skimpy on amenities in comparison, but it is very affordable and met our need for a 2BR suite, which is hard to find. No breakfast, no pool, and the room was not stocked for 5 people, so I had to ask for bedding for the sofabed, hand soap (none in room!), and towels (only 3 in suite.) Bob was super friendly and on top of things. The other employees were polite but fairly uninterested. They only clean once a week, so if you want housekeeping, you’ll need to ask.

We’ve stayed at a couple Candlewood Suites, and this one is pretty skimpy on amenities in comparison, but it is very affordable and met our need for a 2BR suite, which is hard to find. No breakfast, no pool, and the room was not stocked for 5 people, so I had to ask for bedding for the sofabed, hand soap (none in room!), and towels (only 3 in suite.) Bob was super friendly and on top of things. The other employees were polite but fairly uninterested. They only clean once a week, so if you want housekeeping, you’ll need to ask.

I particularly like these rooms because they are more home like. The rooms that have a living room and 2 bedrooms are ideal if you're in between living situations however i think the Price could be a little bit Better for the fact that they do not have a pool either but overall i think it's a fair hotel

I particularly like these rooms because they are more home like. The rooms that have a living room and 2 bedrooms are ideal if you're in between living situations however i think the Price could be a little bit Better for the fact that they do not have a pool either but overall i think it's a fair hotel

Nice friendly staff and clean room.

Nice friendly staff and clean room.

Was staying there for a wedding we were going to in Beverly. The reservation desk person was very pleasant during our check in and check out. The room was clean but it had a horrible smell...that really ruined it for us. Luckily we were only sleeping there and not spending a lot of time in the room But it certainly made us get up and out early.

Was staying there for a wedding we were going to in Beverly. The reservation desk person was very pleasant during our check in and check out. The room was clean but it had a horrible smell...that really ruined it for us. Luckily we were only sleeping there and not spending a lot of time in the room But it certainly made us get up and out early.

Loved our 2 bedroom room. Comfy beds.

Loved our 2 bedroom room. Comfy beds.

The hotel is run down and a mess. The elevator was broken. The lobby and hallways smelled. The carpet was dirty. At the end of the parking lot, there was an EZ Up with random people sitting under it and hanging out everyday. There were random teenage boys sitting at the outdoor tables. On two days there were men in the parking lot drinking hard liquor out of bottles. The hotel allows people to live in the rooms. They also allow dogs and we were woken up multiple nights because of barking. They also allow smoking in rooms which you can smell in your room when the other room’s door is opened. Someone was smoking marijuana on our last night and we smelled it in our room. We had to move rooms because the people in the room next to us were living in the room with a dog which barked. The new rooms AC didn’t work properly. The laundry room was filthy. The individuals hanging around the hotel did not provide a sense of security. It was overall a bad experience.

The hotel is run down and a mess. The elevator was broken. The lobby and hallways smelled. The carpet was dirty. At the end of the parking lot, there was an EZ Up with random people sitting under it and hanging out everyday. There were random teenage boys sitting at the outdoor tables. On two days there were men in the parking lot drinking hard liquor out of bottles. The hotel allows people to live in the rooms. They also allow dogs and we were woken up multiple nights because of barking. They also allow smoking in rooms which you can smell in your room when the other room’s door is opened. Someone was smoking marijuana on our last night and we smelled it in our room. We had to move rooms because the people in the room next to us were living in the room with a dog which barked. The new rooms AC didn’t work properly. The laundry room was filthy. The individuals hanging around the hotel did not provide a sense of security. It was overall a bad experience.

It's a cheap stat and the staff is nice.

It's a cheap stat and the staff is nice.

Great place to stat

Great place to stat

Property was nice and clean staff was super helpful and nice.

Place was amazing, second time staying there and place is always super clean. Great staff, free washer and dryer to use. Kitchen was filled with untensils definitely a top stay for sure. Close to malls and alot of stores. Great place 10\10 for me. 🙌🙌.

Property was nice and clean staff was super helpful and nice.

Very difficult to find.

Very difficult to find.

Overall a good stay. Plentiful parking, comfortable bed and small kitchenette. Restaurants and shops nearby but car is needed.