We asked for a room to be on the first floor as my wife is recovering from a knee replacement, so we was placed on the second floor. Took ages to get up and down the stairs. Also requested a sea view and was given a town facing room.

We asked for a room to be on the first floor as my wife is recovering from a knee replacement, so we was placed on the second floor. Took ages to get up and down the stairs. Also requested a sea view and was given a town facing room.

So-so welcome, was told to come to reception to replenish milk when necessary but found I didn’t have any in room. Headed for the bar, where I asked about the advertised limited edition XPA but the barman said “I haven’t got a clue, they just stick a card up without telling us.” So, overall first impressions weren’t great. Luckily for Sheps, the rest of the crew were very good during the evening and breakfast next day, indeed breakfast was very good and tasty compared to many other establishments. Unfortunately the bed was not level due to a top-floor room having an uneven floor and I was having to slightly prop myself in bed to prevent roll-out to the edge. Shower was powerful but water up the top was only warm all through the stay, and although that suited me, it may not suit others. I wasn’t asked on check-out if everything was ok with the room/our stay, so don’t feel awkward raising the issues here.

So-so welcome, was told to come to reception to replenish milk when necessary but found I didn’t have any in room. Headed for the bar, where I asked about the advertised limited edition XPA but the barman said “I haven’t got a clue, they just stick a card up without telling us.” So, overall first impressions weren’t great. Luckily for Sheps, the rest of the crew were very good during the evening and breakfast next day, indeed breakfast was very good and tasty compared to many other establishments. Unfortunately the bed was not level due to a top-floor room having an uneven floor and I was having to slightly prop myself in bed to prevent roll-out to the edge. Shower was powerful but water up the top was only warm all through the stay, and although that suited me, it may not suit others. I wasn’t asked on check-out if everything was ok with the room/our stay, so don’t feel awkward raising the issues here.

I have stayed here a few times…the staff are always friendly…the rooms at the top of the house are up some steep steers and their is no lift…it’s not a problem but it’s good to be awate

Amazing location and our room and view were beautiful. Loved our weekend stay here and would definitely go again when we're back in Broadstairs!

Good seaside hotel. Rather old, but location is perfect.

Good seaside hotel. Rather old, but location is perfect.