Lots of construction made it challenging coming in and out with a car

Very clean, good location and excellent customer service!

very clean, attentive staff, well located

We had a nice stay in the hotel. However, the reception was always one person and needed to wait to be served all the time. Also, we have chosen to pay the accommodation fee on the day we arrive, but they took the money one month before without our permission.

The entire hotel was uncomfortably hot and the AC was set by default to a hot and humid temperature.

The entire hotel was uncomfortably hot and the AC was set by default to a hot and humid temperature.

Convenient location that close to all type of public transportation. Room are nice for the price we pay

Convenient location that close to all type of public transportation. Room are nice for the price we pay

Exactly what we needed for the walkable access to bus transportation. Modern clean room. Reasonable priced breakfast buffet.

Exactly what we needed for the walkable access to bus transportation. Modern clean room. Reasonable priced breakfast buffet.

Hotel in general was very good, well located for transport to any part of Bilbao and the airport. Rooms were spacious, comfortable and well appointed with a fridge, safe, tv and complementary toiletries as well as a few hangers and further storage space. Breakfast was pleasant with a hot selection of bacon, egg and sausages and cold meats and cheeses as well as juices, pastries, bread and fruit. Coffee was okay. Hot water and various tea bags were available. Lifts got very busy around breakfast time - be aware if you are wanting to leave quickly to use particular transport. I had an issue with the air-conditioning leaking through the lights and dripping to the floor. I highlighted this and efforts were made to repair it though cleaning afterwards had to be requested twice. This only resolved the issue for a couple of hours and the leaking through the electrics began again. On this occasion I was told that maintenance were unavailable and when explained that I did not feel comfortable to stay in the room or not use the lights or aircon (38 degrees forecast later this week and was hot in the room) I was initially told that no other room was available. I was disappointed to have to raise my frustration at any suggestion that my young daughter and I should simply have to accept such an obvious fire hazard but having vocally done so found that another room suddenly became available, which we were moved to. A shame that this obvious service own goal let down the hotel overall.

Hotel in general was very good, well located for transport to any part of Bilbao and the airport. Rooms were spacious, comfortable and well appointed with a fridge, safe, tv and complementary toiletries as well as a few hangers and further storage space. Breakfast was pleasant with a hot selection of bacon, egg and sausages and cold meats and cheeses as well as juices, pastries, bread and fruit. Coffee was okay. Hot water and various tea bags were available. Lifts got very busy around breakfast time - be aware if you are wanting to leave quickly to use particular transport. I had an issue with the air-conditioning leaking through the lights and dripping to the floor. I highlighted this and efforts were made to repair it though cleaning afterwards had to be requested twice. This only resolved the issue for a couple of hours and the leaking through the electrics began again. On this occasion I was told that maintenance were unavailable and when explained that I did not feel comfortable to stay in the room or not use the lights or aircon (38 degrees forecast later this week and was hot in the room) I was initially told that no other room was available. I was disappointed to have to raise my frustration at any suggestion that my young daughter and I should simply have to accept such an obvious fire hazard but having vocally done so found that another room suddenly became available, which we were moved to. A shame that this obvious service own goal let down the hotel overall.

Sad receptionist. Ineffective check in. 2 employees doing the same check in. I order one doble bed room with views to the city and I got to beds and wrong room. The signs to the hotel brought us to the hotel parking , which we have to pay 15,5 EUR for.( no one told us about this at the time of booking). No mini bar and no bottle of water in our rooms (we had two rooms)

Sad receptionist. Ineffective check in. 2 employees doing the same check in. I order one doble bed room with views to the city and I got to beds and wrong room. The signs to the hotel brought us to the hotel parking , which we have to pay 15,5 EUR for.( no one told us about this at the time of booking). No mini bar and no bottle of water in our rooms (we had two rooms)

The underground parking and the excellent position for public transport are a plus

The underground parking and the excellent position for public transport are a plus

We had a wonderful stay at a lovely hotel that was conveniently located within walking distance from the city center and nearby all public transport. The hotel was situated in a peaceful area, a bit away from the hustle and bustle of the city. The only thing we would advise is to check if there is a football game scheduled at the stadium nearby before booking, as it can get quite busy and noisy during those times. Although we had booked the breakfast option, the selection and variety were limited. Additionally, when certain items ran out, it took a while for them to be replenished.

We had a wonderful stay at a lovely hotel that was conveniently located within walking distance from the city center and nearby all public transport. The hotel was situated in a peaceful area, a bit away from the hustle and bustle of the city. The only thing we would advise is to check if there is a football game scheduled at the stadium nearby before booking, as it can get quite busy and noisy during those times. Although we had booked the breakfast option, the selection and variety were limited. Additionally, when certain items ran out, it took a while for them to be replenished.

It was great

It was great

We stayed 5 days in this property. It was nice and clean. We walked everywhere on foot, toured entire Bilbao.

We stayed 5 days in this property. It was nice and clean. We walked everywhere on foot, toured entire Bilbao.

Modern. Clean. Great location.

Modern. Clean. Great location.

Very clean and in an excellent location for the bus terminal I would definitely recommend staying there

good for bus transportation

good for bus transportation

Very clean and in an excellent location for the bus terminal I would definitely recommend staying there

A difficult check in but really appreciated their efforts to be completely plastic free. bottled water with lemon available at reception was great

A difficult check in but really appreciated their efforts to be completely plastic free. bottled water with lemon available at reception was great

This place had rather good reviews, and I decided to give it a try. Finding a place was already a quest as there are apparently two hotels with almost the same name in the area… check in took forever (you need to sign multiple electronic docs and the system was just super slow). But the worst part was when I asked the front desk to give me corkscrew for my wine that I planned to open later that day, the lady in a very rude form told me I need to stand there, open the bottle there (I was still with my luggage and haven’t even got to my room…) and immediately return the corkscrew to her. This was really bad…I think someone there needs a retraining on hospitality… The room was ok. Clean. Nothing special.

This place had rather good reviews, and I decided to give it a try. Finding a place was already a quest as there are apparently two hotels with almost the same name in the area… check in took forever (you need to sign multiple electronic docs and the system was just super slow). But the worst part was when I asked the front desk to give me corkscrew for my wine that I planned to open later that day, the lady in a very rude form told me I need to stand there, open the bottle there (I was still with my luggage and haven’t even got to my room…) and immediately return the corkscrew to her. This was really bad…I think someone there needs a retraining on hospitality… The room was ok. Clean. Nothing special.