Great location, amazing house, amazing host who is super responsive!

First, the house is beautiful, but being a full time rental it can definitely use some upgrades. Upon arrival the first thing we noticed was the condition of the pool. It did not look like it was working or being filtered, it was very dirty from top to bottom. It was gross to the point most of our group refused to go in it, our neighbors (also heirloom) had a similar issue with the pool and both groups in that rental also refused to use the pool. The dishwasher was broken, along with the ice machine. We notified heirloom and they sent a maintenance tech out. He was the best thing about our stay, very friendly and did all that he could to make us comfortable. He was incredible. The ice machine was fixed, but the dishwasher was a no go, so we hand washed everything, not a big deal. Their were other things broken like the large ceiling fan, and tile coming up in the bathrooms. It’s little things like this that were upsetting for the price we paid. The check in process was easy, but our flight landed at 10am and we weren’t allowed to check in early and could only drop our bags off after 2 so that was not enjoyable. Overall the house is built for groups, there is plenty of sleeping room with 10 beds, and the location is ok. I wouldn’t recommend walking to the French quarter from there especially at night time, but still a cool place to stay. I truly wish the pool was working tho because that is why we booked the house and it was a super hot weekend

This is a well designed, clean and comfortable home. Not all bedrooms have bathrooms or closets. May or may not be a need for your stay. It’s a great location with French truck coffee directly across the street. The house was stylishly designed, very comfortable lofted ceiling family room kitchen. Great for entertaining a With outdoor courtyard and pool. The dishwasher did not work. I communicated this to Heirloom on our first night. We cook a lot and the kitchen is wonderful for this. Heirloom completely ignored our request regarding this. I contacted the numerous times. It was never addressed. I also reached out to Heirloom to ask if we could leave our luggage for a few extra hours on departure. They did not Anaheim phone and responded an hour after check out time. Great house, good location but poor guest hospitality.

We were a group of 40s women who came to NOLA to celebrate our friend’s upcoming marriage. The house is beautiful, and conducive to large groups. We enjoyed the outside area a lot! Communication with Frank was very responsive regarding a few minor issues we had. Location was great! Great shops and restaurants within walking distance, and the neighborhood is safe. Just a quick Uber ride to the French Quarter. We loved our stay in NOLA and would absolutely recommend staying here!

Beautiful spacious house. Will rent again.

This house is simply breathtaking. We were only a small group of 4 but due to an offseason price break, we took advantage of this luxury stay. The home is beautifully decorated and had great amenities such as a heated pool and lux kitchen. Loved the master bath soaking tub. The enormous couches were amazing but white is not a good color for guests.

We have stayed in a number of rental homes over the last year, and this is one of the nicest. It has a wonderful location and plenty of space, especially given that it's in the urban core. The art is really interesting, and our entire family was impressed all around. Before arriving, we were concerned about on-street parking. That turned out to not be an issue - we found a spot directly in front about 80% of the time. At no point did we have to park more than 5 houses away. I would say that there were a couple of kinks that were disappointing, especially in the context of how wonderful everything else was and given the price we paid. The most frustrating was that the knob for the oven was missing. We were there over Thanksgiving week. Without the oven knob and the temperature gauge, we had to ditch the turkey and get a ham instead. I tried emailing the property owner twice and didn't receive a response. That was strange, especially given how prompt his replies had been before we checked in. The shower upstairs puddled up - it basically needs someone to clean the drain. Lastly, we were a bit surprised that there was no guest handbook of any substance. There was a sign that allowed us to quickly connect to the Internet; however, we were left to fend for ourselves for more mundane things like how to turn off certain lights or how to properly run the dishwasher. The good news is that the kinks would be easy to fix, and I would stay there again without any hesitation, even with the missing oven knob and slow-draining shower.

Exactly as described! Loved all the extras such as trash bags, shampoo, lots of towels, detergent, etc.... Very clean and beautiful house! Only complaint was ice makers didn’t work, other than that! Perfect!!!