So the negatives….absolutely no frying pans in the house, no scissors, no hot pads, the charcoal grill is a joke but we still used it. And we had to call and get the sound fixed in the theater. It was missing a cable. Pros….clean, great location, had an amazing time.

This was a beautiful house and a great location to Gatlinburg downtown, Pigeon Forge and hiking. The family had a blast and loved the house. A few minor issues... 1) It looked as if the sheets weren't changed on the beds due to the amount of different types of hair on them. However, we did contact the property manager and they provided new clean sheets. They didn't make the beds or anything but dropped off new sheets. 2) The home theater did not come with any directions on how to use it. We were left a little disappointed one night we planned on watching a movie. 3) The hot tub was nice but it should probably be drained and cleaned after each use. One of our guests developed a really bad case of hot tub rash that turned out to be pretty severe and painful. Just required a doctor's visit, antibiotics and a topical cream. Other than these three issues, the house was as described and otherwise lovely. The kids really enjoyed the arcade and as I mentioned before it was a great location and close to everything you needed to be close to.

We did not stay at the Rocky top listing we had booked. Your management company called us as we were driving there to check in and said it was no longer available- some kind of issues that made it unlivable. I have to say that I was really upset because I had booked very early and this trip was our Christmas gift to our whole family- BUT, you quickly found an even nicer place- closer to town and it was spectacular! Everyone loved it and the kids loved it so much they just wanted to stay there- hot tub, indoor pool, pool table, game room, theatre! It was called The Mountain View Pool Lodge and I would highly recommend it to anyone!

Accommodations perfect for our family. 2 preteen girls, 3 couples and a dog! Girls loved media room! Great location and great accommodation ! Highly recommend!

The only two things we where disappointed was the there wasn’t working quite well the system wasn’t plugged or working there’s to many cables we didn’t wanted to touch we didn’t wanted to mess it up so we didn’t touch it so we didn’t enjoy that plus there’s no saved movies the people has to rent their own movies but yeah no voice and the second thing was the coffe maker didn’t work at all other than that everything was great the jacuzzi was great the cleaning part was great the view around was awesome we loved the rest and pretty much enjoyed it definitely will rent again .

No coffee pot and stingy with towels. Other than that, we enjoyed the property!!

Overall the cabin was very nice and accurately matched the online photos. We only experienced a couple of minor issues with the amenities. The view from the cabin was a little disappointing and could be improved with the removal of a couple of trees that have grown. The property would also be improved with the trimming of a couple of shrubs out front.

As Floridian's, my children asked to go see snow as their Christmas gift. So we started searching and found this property. It was a great location to how close we were to Gatlinburg but enough away from the city to feel like you were tucked away with privacy. Unfortunately, we just got flurries the first day and last day but that didn't stop us from enjoying the property. We didn't use the hot tub but we all took times enjoying the jacuzzi tub. This momma definitely took time to relax in the tub and take in the view with all the windows. The jets didn't work for long but thats ok, not sure if this is a process the cleaning crew does, but it probably needed some run time with bleach. The beds were comfortable. The bathrooms were great sizes. The shower in the master was slow to drain. I have thick hair so washing and conditioning it almost caused a over flow out of the shower. We spent a lot of time on the main floor with cooking and eating meals and would have loved to unwind on a comfortable couch before bedtime but the couch was not that. It was like the springs were broken bc it was like you sunk to the floor. So we spent most of the time sitting at the dinning room table, which is a great size, or laying in the master bed watching tv. It was a beautiful place, beautiful location. We had a wonderful time.

It was very nice the only thing is the hot tub didn’t work and need to update couch and chair. Cabin was beautiful and great location.

This property had a lot of pros & cons so let me break it down for you- Cons: no grill. (Unless they mean the rusted out piece of metal by the front deck but it was in no shape to grill). Not enough silverware so we had to purchase plastic. No hot pads, not enough toilet paper or laundry detergent. So if you’re ok with coming with some of these. Great. Otherwise be prepared. Another con would be the view- luckily at this time of year the leaves had fallen off the trees so we could see through the brush. Couple other cons- only one rack in the oven, and the “bear lock” on the trash can was a joke if a bear actually wanted our trash. Pros- location for sure! It was close enough to pigeon forge & downtown gatlinburg, but a little bit of a drive to feel secluded. Space- there was plenty of space for us to gather in the house but also have our own area- I will say though, this cabin echoes, A LOT. So when some of us wanted to stay up late or wake up early we tended to disrupt the opposite crowd since you could hear every little thing. Overall, we all agreed we’d stay here again and we’d recommend it because it was a good price for the amenities available and location. But management should really address some of the cons listed because previous reviews also repeated some of our own.

Pull out couch was just a thin cotton over springs! Maintenance man said he could not even sleep on it and was going to order a new mattress. Too late for us so got a blow up mattress for two guests. Light in theater had a warning it would go out. Quit working after a few minutes. 4 th bedroom had no closet and no dresser and my 6 ft 8 son could barely maneuver around bed. Two guests had to climb on the rail to get into upper bunk so had to have maintenance turn the ladder from the wall in order to get in. Jacuzzis in the master bath did not work and the maintenance man had to order a new part too late for us. The microwave door was loose and caused problems. No fire in fireplace for first few days and was told we could not have one till Oct. Maintenance man got it started. Dust and spider webs on much if it. Windows look like they were rarely if ever washed. The view was not a Mountain View that was advertised and was told the trees grew! So why did you put a picture online that was a lie. A bear woke us up after demolishing the garbage at 2 in morning and again at 6. We had never cooked a meal and have had few snacks to entice it so guess this is regular behavior. The master bedroom mattress was adequate but the others were reported as not comfortable. For the amount that was charged for this cabin most motel rooms were better. Seating for 12 inside or out is non existent. It appears this cabin was only built to rent and then never was maintained properly. My wife was a manager at the Stouffer Hotel in Nashville and could not believe the shape this cabin was in. I only give it 2 stars because it looks like a nice cabin. Looks can be deceiving. Spent a full day getting things fixed and bought to make it workable. Very very disappointed and will definitely not recommend your cabins. I have been going to Gatlingburg for many years and even on my honeymoon and never ever was disappointed until now!!!

Great stay Need better lock on garbage ca. bear took off the lock and scattered trash The master bath jac tube won’t stop running won’t shut off

Stay was excellent.

The house overall wasnt too bad and it was very clean but I will echo some of the other reviews in that their are many details that have not been taken care of as follows: 1. The ceiling fan blades in the master BR are very loose and it nearly flew apart as soon as we turned it on. 2. The jets in the master Bathroom tub don't work. 3. Thier is no view as advertised. This was especially annoying since all that was needed was a tiny bit of tree trimming and the view would be great. They don't seem to care. 4. The theater room setup is very bad. The screen is out of alignment and the surround sound barely works. 5. There is nowhere near enough seating in the living room. Basically 3 people can sit somewhat comfortably. 6. The beds are hard and uncomfortable. Nice bed frames but crappy mattresses. Beyond these annoying and easily fixable items the house wasn't bad. The location is excellent. It was very clean. Overall you can probably do better for the same money.

Everything was clean and well kept on the inside of the property! The movie room was a little hard to navigate with the speakers, but that’s okay. The game room was perfect for Catan every night! The hot tub was wonderful!!! The landscape needs trimmed and cut back. EVERYTHING was overgrown!! The men in my family are builders and they were very uphappy about the stairs not being safe per safety requirement (going upstairs the sizing was different for the different steps some more than 2” different than the first step which can cause falls) but overall great & we enjoyed our time!

Very disappointed in the views . I picked the cabin for the Mountian views and there are none because of over grown trees . You need to update pictures or trim the trees .

The condition of the property itself is generally as it appears in the listing. The cleaning staff left a bag of dirty laundry belonging to previous guests, the couch is physically dirty, and there is mold growing on the inside of the shower curtain in the master bathroom. The tree overgrowth blocks the views shown in the listing. Otherwise, the property is spacious and we enjoyed our stay.

The only complaint I had was you could not see the mountains like advertised.

Overall stay was fair. The house was clean on inside but the trees need trimmed on outside and down the driveway. House also needs some updates, the microwave doesn’t work well and dishwasher isn’t in the best shape. Could have some extra paper towels, dish soap, dishwasher soap, trash bags, body soap and shampoo would be nice as well. Otherwise we enjoyed our stay.

Cabin was OK. There was no view of the mountains as pictured online, it was all covered by trees and forest. The movie theater projector didn’t work and it said community pool but it was no where to be found. The kids wanted to swim. When I called to speak to someone about fixing the movie projector there was no one to speak with and there was no interaction at all with the person who owned the property. I didn’t meet anyone about the property. Also check out time Was 10am. On Sunday which seemed early and rushed. Wouldn’t stay there again. It was just mediocre.

Beautiful house. Comfy beds, loved the hot tub. Theater room seats were just ok. View was nice but different from the photos on the website. (Trees grow, so…) Very steep road to driveway but we did okay. Great location!

I would stay here every single time IF this priority was managed better. I hadn’t received info on the day we drove in so I spent about an hour trying to get someone on the phone. When I reached someone they were short and have no info. We had a couple issues while there- no one answered me. It is a great location. We loved the actual cabin and our stay. I am sad that things weren’t handled a bit better.

WE ENJOYED OUR STAY AT THE JACKSON HOMES CABIN. WE CAME INTO TOWN FOR A SOCCER TOURNAMENT AND LOCATION WAS 3 MINUTES FROM ROCKY TOP FIELD, BUT STILL HAD ALL OF THE PRIVACY AND REMOTE CABIN FEEL TO IT. LOCATION HAD PLENTY OF ENTERTAINMENT FOR OUR 3 CHILDREN AGES 6-15. THEY REALLY LOVED THE MOVIE THEATER, HOT TUB AND BUNK BEDS. MASTER BATH WAS BEAUTIFUL AND RELAXING. HAD PLENTY OF KITCHEN AMENITIES. ENJOYED FINDING THE GAMES STOCKED UNDER BAR SINK. GREAT WIFI AND TV OPTIONS. ONLY RECOMMENDATIONS WOULD BE FOR OWNER TO PROVIDE MORE TOWELS, LARGE TRASH BAGS & MAYBE ADD TO DVD SELECTION. BEDDING & FURNITURE REFRESHING IS ALWAYS USEFUL IN RENTALS, BUT CABIN WAS VERY PLEASANTLY FURNISHED. BEING DOG FRIENDLY WAS A HUGE PLUS AND WE DEFINITELY LOOK TO RETURN TO THE CABIN. ALSO CLOSE ENOUGH TO DOWNTOWN GATLINBURG, BUT FAR AWAY ENOUGH FROM CROWDS. THANKS FOR A GREAT GETAWAY~

We enjoyed the cabin.

Property was very spacious, clean, and well-kept. Very comfortable beds. Really enjoyed the in-house theatre.

Overall, my family enjoyed staying in this cabin for the week. Jackson mountain homes was very responsive to any issues we had and the cabin was clean and cute! The beds were comfy, the house was spacious, the theater was a fun addition to the home, and it was in a prime location (only a few mins from downtown Gatlinburg). There were a few downfalls to the cabin: 1) the view was not as advertised, the trees were overgrown not allowing us to see the promised mountain view 2) the driveway was incredibly steep and difficult to drive up, I would suggest having a warning about this on the listing 3) there is not enough seating in the living area, you can only seat 4 adults on the chair/couch in the living area.

This property was a great location, however when we arrived it wasn't really cleaned, there was a half used bar of soap on the sinks, the floors were very dirty and it was pretty dusty. The beds were a good size however VERY hard to sleep on, they were very firm. There wasn't much in the kitchen to use as far as cooking supplies and the necessities. Lasty, for a home that sleeps as many people as it does there is not much seating. Alot of us had to sit at the dining room table to watch television because there was only one chair and a couch big enough for 3 people to sit. Overall the home was beautiful and had the space we needed, just some adjustments that need to be made

I was a little surprised regarding the price of this property with the number of issues. While all where minor and when I contacted the company, they asked if I would like someone to come out I still found the number issues a negative. One of the smoke detectors needed a new battery, one bedroom light did not work, the only tub was clearly being worked on and the jets still did not work, we found what appeared to be a red wine spill on the sheets on one bed which required us to wash the sheets and flip the mattress. The driveway is quite steep and there is not the view as advertised. The foliage is overgrown and needs trimmed to have a view and to be able to turn around in the driveway.

Great place to get away and have fun. Lots to do at the cabin or around town.

We had a great time...so many things to love about this cabin but I must warn future travelers about the kitchen supplies. If you intend on cooking and have need of things like cookie sheets or oven mitts bring your own...the cookware, utensils (we had to do a load of dishes after meals bc if not we wouldn’t have enough silverware), etc did leave much to be desired. I might also mention that the grill was a little worse for wear...thankfully we didn’t need it. Overall though loved the cabin and would definitely stay again.

We booked for 4 days. And it was better than we expected. It was worth it and will rent it again next time we plan to come back to Gatlinburg. Everything was what we wanted. Everyone enjoyed our stay. Thank you very much.

we loved the property itself although cookware was limited, shower curtains were moldy, bumper table was not useable and down stairs room and no clothing storage and a tore up bed spread, the upstairs bottom bunk had yellow stain sheets. the bear proof trashcan in the parking area got tipped onto our vehicle. just suggestions to improve for your future stayers. we still had a great experience and enjoyed our stay in the beautiful cabin.